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I purchased a 2002 Cadillac Deville DHS from Jeff in May of 21'. Unfortunately, the car had an issue with overheating, but this only would happen on hot... days after about 40 minutes of driving. I contacted Jeff, and he sprung into action, had it towed back to the lot, and had the shop work on it. The issue ended up being a highly complex issue with the head gaskets and head bults. Jeff tried tirelessly to find a way to fix the vehicle, but it just seemed it wouldn't be the most cost-effective method. Jeff even had a GM-specific mechanic look into the issue, and he stated that the fix could result in the problem coming back. Jeff told me he would not have had it fixed just to lead to me having future issues potentially. Jeff refunded my money, including what I paid for tax and tags. At no point was I ever jerked around. He always answered his phone and texts. (One time, he texted me back at like 1 am. I work overnight, so that's when I'm up). In regards to how Ferino Brothers conduct business, I don't have one complaint. It is too bad they were misled when buying the Deville, which lead to them selling it to me unaware of the unusual and complex issue. All in all great experience from a business /company standpoint, and Jeff was one of the most honest business people I've ever dealt with.
I have been a customer for decades---service my cars here and bought 3 used vehicles for family members. I am a very satisfied customer.I highly recommend... Ferino Bros. Shell.
Bought a 21 year old truck that was a great buy and just as described. Easiest buying process I’ve ever had!
Thank you so much Stu. I appreciate you trusting me and driving from WV (wow)to pick up this truck. Enjoy it Jeff
Hi this review is for anyone interested or about to purchase a Vehicle from Ferrino Brothers. I recently purchased a car there and was told I have a 30... day warranty for the car and whatever goes wrong they will repair. As we drove the vehicle we noticed things were going wrong with the car. The actuators were both bad, along with the bad spark plugs were impacting how the car drove. They eventually fixed it after a little hassle. I had a problem with my gas gauge, it drops from 100 miles until empty to zero miles till empty immediately. His response was just get gas then. There were still more things that we wanted to address and we brought it to their attention and they started to stay “we aren’t giving you anything else free”. They claimed it was just “power train” warranty. But we have the papers and texts claiming that it said no such thing. If you decide to proceed and purchase a car from this place, I advise you to take it to YOUR mechanic first, have them give you a list of what’s wrong and get it in writing from Ferino that they will fix them BEFORE buying! Don’t let them tell you they are mechanics and looked the car over. It’s bull! Feel free to contact me if you have any questions!
Im sorry your not happy Howard our goal has always been to keep the customer happy at any cost but you are not reasonable with your requests. We have ...the paper work stating 30 day power train warranty and I went above and beyond that. I fixed everything with no hassle at all and even offered a loaner car. Your just 1 of those people that want everything for nothing. Fuel gauge is not power train. I also gave you the car at my COST and you know that. Jeff
Extremely nice and very professional great buying experience very quick to respond to questions and even went out of his way to get us a temporary tag... on a Saturday
Thank you for the kind words Chris. Im glad your happy. Shall you need our services at anytime please dont hesitate to call. Thank you, Jeff DeLuca
Got my car from Jeff about a year ago. I was nervous getting my first car on my own as an adult. But Jeff made me feel at ease, didn’t pressure me with... salesman nonsense. He is an experienced mechanic who knows his stuff. Offered to fix anything I noticed that wasn’t working on the car, and did fix it! He has even been a good contact to have with questions over the past year. Wish he was closer to me for routine mainetence but I live in NYC. He made it a Very nice experience in the stressful world of buying a used car and is NOT a sneeky salesman. Highly recommend him and in the future will be sending friends his way and will return to him when the day comes and I need a new car. But don’t see that time coming anytime soon for me, as he helped me get a reliable keeper! Super happy customer!
Thank you Stephanie I really appreciate that and looking forward to doing business with you in the future. Jeff
THIS HAS TO BE THE BEST LOCAL USED CAR DEALER YOU WILL EVER FIND.THEY ARE HONEST HARD WORKING PEOPLE. YOU CAN BE SURE YOU HAVE RECEIVED THE BEST VALUE... ANYWHERE,THEY STAND BEHIND THE GUARANTEE. I WILL NEVER GO TO A LARGE DEALER AGAIN, IF YOU DO NOT TRY THEM YOU ARE MISSING OUT.
Thank you for the kind words Tom. We really appreciate that. If we can ever be of assistance in the future please do not hesitate to contact us. Than...k you. Jeff
Friendly, awesome service, and amazingly clean cars
Thank you Keith. It was a pleasure doing business with you. Jeff
I recently had a car accident which unfortunately totalled by vehicle. I visited Jeff who was more than helpful with my search for a vehicle. Within two... days of the accident I was back on the road! The service was fast,helpful and professional. I honestly could not as for more, I would highly recommend Ferino Brothers to anyone looking for a car in the area!
Thank you for the kind words Anna! We always want to make sure our customer needs come first. I hope you enjoy your new used car. Jeff
I just purchased a 2013 Acura RDX from Ferino Bros. Jeff worked with me with patience and expertise helping me get a fantastic deal on exactly what I wanted.... I cannot say enough terrific things about my buying experience. Jeff handled everything from purchase to helping me remove a baby car seat and installing it in my new vehicle. It is difficult sometimes to trust buying a used car as a single woman. I trusted that I was in good hands. Jeff treated me like a sister. He is honest, reliable and dependable. I would recommend Ferino Bros sales and service to everyone I know, in fact...I DO!!
Thank you for the kind words Pam. We appreciate your business and aim to please. When it comes time to service your car I would be happy to help you i...n that department also. :)