Cars R Us

My experience at Cars R Us was good. Marquez helped me out and he was cool to work with. Purchasing the truck went smoothly and negotiation went better than I thought it could. I wish I would have taken a longer test drive, as I found a few things about the truck after purchasing. But the men and woman at Cars R Us seemed like great people. Id recommended checking them out if you’re on the market for a nice used vehicle.

Everyone was great to work with. Fernando was extremely helpful and made the car buying process smoother especially for someone who has never done it before! Marquez was also helpful and great to work with. Appreciate everyone’s help and the great customer service!

Fernando was awesome, being a first time car buyer he gave me alot of options that i probably wouldn't have gotten at a bigger dealership. You can't help but like these guys, it's nice to be treated like a person, and Fernando did just that. Where other Ienders couldn't help me, his stepped up and had no problems. I recommend stopping in and seeing if they've got your next vehicle. I drove away in a nice truck, THANKS FERNANDO

Finally we found a car!! After such a long search, Cars R Us was able to help us out by finding us such a great car for my daughter, and it was like new! Marquez was very personable and friendly and made us feel great when purchasing the car! Thanks again to Cars R Us and everyone at the dealership :)

Great and friendly correspondence. Not ready to buy a car just yet but this dealership made an impression. When I start looking again, they'll be my first call

Cars R Us uses illegal and deceptive selling practices such as Bait and Switch and misleading information. I purchased a 2006 Dodge Dakota on 5/26/23 from Cars R Us for $4,600. During the sale, I inquired about a problem with the power steering, the engine indicator light, and any other issues with the vehicle. I expressed my primary concern about buying something safe for my 15-year-old boys to drive as they are just going through driver's Ed.I was told the power steering fluid had just been overfilled, and they would fix that before I left. They showed me a diagnostic warning code that indicated a fuse needed to be replaced and the Carfax report that had a record of the vehicle being looked at by the company they work with, Meineke, and stated there were no problems. I continued to have difficulty with the steering and decided to get an inspection at Flat 4 Automotive in Olympia, WA. Their findings were: 4 stored diagnostic trouble codes, the first of which was the only one shown to me (1-P0157 o2 sensor low voltage bank 2 sensor 2, 2-P1776 solenoid switch value latched in LR position, 3- P0700 transmission control system (mil request), 4-P0700 repeat transcode), oil leaks at the timing cover, power steering rack and pump severely leaking, both inner and outer tie rod ends worn, severe rear main crank seal, minor transmission pan seep, output shaft seal transmission seep. Flat 4 Automotive stated the following work needed to be done to make the vehicle safe to drive: replace rack and pinion and inner tie rods, replace outer tie rods, replace power steering pump, replace the rear main seal, replace the transmission assembly, and replace the O2 sensor. This was at an approximate cost of $6,500. I contacted the dealership to express my dissatisfaction and frustration with them selling me an unsafe vehicle and requested a resolution. I was told to take the truck to their mechanic at Meineke, Terry. I had it towed there as it was unsafe to drive. Terry reported the only problem with the truck was a leak with the power steering and that it had to have been caused by me hitting a rock, and that it would be safe to drive. I went back to Flat 4, who informed me that the buildup from the leak would have taken at least a thousand miles of driving and was certainly not caused in the last 30 miles of driving. When I relayed to Cars R Us that I wanted all of the aforementioned items fixed or to return the vehicle, they offered to split the cost of replacing the rack and pinion or trading for a different vehicle on their lot. I agreed to come in to replace it with the Volvo with VIN: YV1TS92D421264695 if it checked out. Once I arrived, they told me they would not sell the Volvo and would not even start it for me. It was behind the building, blocked in by their other vehicles. The salesman, Bryan, said they do not plan on ever selling that car. I asked why it was shown online in their inventory, and he said it draws people in, and then they sell them something else on their lot. I said that was a bait and switch, and he said I could call it what I liked. Every other vehicle would require us to pay more and did not appear in better shape than the truck. Finally, they offered to take the truck back, but they would keep $1,000 to replace the rack & pinion, and detailing. This was extremely frustrating because the truck had not been used and did not need detailing, and I was not responsible for the repairs that needed to be done. They finally agreed to write, "Cars R Us does not imply customer caused damage." I believed this was the best resolution I would get and accepted it. The Volvo remains on their website for sale, and the truck is back on the website with a stated odometer reading of 165,715 miles, yet is had 165,738 when I purchased it and probably has about 25 more miles on it now.

We came in after going to 2 other lots and were treated very well by Marquez and the whole team was very easy to deal with and I love my car!! Very fair pricing for my trade in. Honest, reliable and ethical you don't find that very often in a car lot!! I definately recommend!! The owner was fantastic as well!!

I came in buying a car for a first time and not knowing what to expect but Fabian came through and set me up for the win, it did take a little while but I feel it was worth it!!!

Dealer listed car on cars.com and dealer website. Called to ask about car and got voicemail. Dealer called and texted multiple times to my number despite my not leaving a message. Told them what I was looking at and said to come in and they will “make a deal” since it had been sitting for 3 months. Came in to look at vehicle which had cracked windshield and cracked headlight lens. Offered price compensating for damage and was not only told this offer would not be acceptable but that the asking price also would not be enough because it was too low. They made a point to show a much higher priced vehicle while there which felt like a bait and switch. In the end the dealer was unapologetic and unwilling to negotiate misrepresented vehicle. Don’t waste your time.

They work really good with first time buyers and they make sure they get you the best deal for you when it comes to buying your car.