Bentley Hyundai

High-class operation with a hometown feel. I’ve had a couple of recall issues over the years. The attention, efficiency, and communication were great. The free, multi-point inspection was welcome, and Service Advisor Lori was wonderful: no pressure at all to agree to the resulting recommendations. (Even so, the quoted price to replace my air filter, for example, was the same as if I bought and installed the thing myself!)

Bentley Hyundai will not honor the warranty for an oil pan that has a stress fracture on it. They claim it is due to someone else other than them doing the oil change and over torquing. Anyone with a brain can understand that over torquing would not CAUSE a stress fracture and they have no proof that the part was over torqued to begin with. They want me to pay for the new part and installation and it's clearly a manufacturing defect since there is a class action law suit against Hyundai for this very same problem on a lot of vehicles. Also, their warranty denial goes against the federal Magnus-Moss Warranty Act for right to self service. Stay away. I won't be purchasing another Hyundai again.

Does not honor factory manufacturer warranty. The fuel injector failed with less than 60,000 miles. They replaced it and three weeks later another fuel injector went out. This time the car was barely over 60,000, i.e. 60,200 miles or close. They repaired the fuel injector and then said it was to covered by the warranty due to being over 60,000 miles. Hyundai falsely advertises a 10 year 100,000 mile engine and power train warranty. When we contacted Hyundai USA they said the fuel injector is not part of the engine! They tried to work with Bentley who refused to submit an exception waiver for the over 60,000 miles. They now are holding the car hostage until we pay $1800...for one injector! They have been very rude and DO NOT believe Hyundai and their warranty. Last time we ever buy a Hyundai!!!!!!!!!!!!!

Bentley Hyundai Huntsville Alabama gives a Hyundai dealerships a bad name due to the lies and deception here's the reasons why. I have a complaint for Bentley Hyundai in Huntsville Alabama these are my major complaints Bentley Honda kept my car for 2 months longer than needed. My engine recall claim was denied by Hyundai corporation due to the fact that Bentley Hyundai failed to turn in my maintenance records which is something that Bentley Honda should have submitted. Bentley Hyundai did not inform us that our claim was denied until after almost 1 month when they had heard from Honda corporation that had informed Bentley Honda long before I was told about it. I have all the text from Bentley Hyundai and what they text me was nothing but false statements. I have spent so much money for rides and gas money I estimated to be around $2,000 over these months this is all due to the fact that Bentley did not do turning the paperwork on my claim and to top it all off I just received a text stating that my car needs to be off their property by Monday or it will be removed. My family hasn't been in complete room we have had no car for 3 months I am paying for for office space that am I not able to get to. If Bentley Hyundai would have done their due diligence in turning in my claim in a timely manner instead of waiting almost a month and then they would have turned my maintenance records in with the claim then I would not be having any of these issues right now My car would have been fixed the first month that was there however they decided that they were going to wait a month to tell me it was tonight and they decided they were going to wait months to tell me. As far as I am concerned it is totally Bentley Hyundai's fault because they did not do their due diligence and turning in my maintenance records with my claim which I have text from the employees there stating that they have turned in my maintenance records of my client and the main company said they didn't turn any maintenance records .

I have a recall on my Genesis. I requested a Genesis rental in early May and I was promised a Genesis. On July 28 my appointment day they didn't have me a car I had another appointment, all I was offered was a ride home so I asked how do I suppose to get to my next appointment, the answer was I don't know. This is my 3rd bad experience with this dealership my car got scratch during a service appointment, got me a rental that was so dirty, look like they got it out of a dirt field, scratches, dents and oil on the seats. They didn't do a walk around my car before being taken to the service department. They need to be more professional and concern about their customers. One thing I like is a great service department knowing my car is in good hands, which I haven't received last 3 times I was there.

A 2023 Elantra with less than 900 miles, unknown noise emits when vihicle is off, and they won't do anything about it. Will never buy another Hyundai and I've owned five.

I buy a brand new 2023 Elantra and it has less than 1,000 mi. It's making a noise that nobody in the service department can figure out, so what do they do? They hand it back to me because it's my problem. I've owned five Hyundai vehicles but never again.

Worst customer service.Went there to buy a new car. No sales person available as I enter. Stood in the lobby for 15 mins waiting for someone to approach me. Slowly sales people and other staff trickled in but doing their own thing, making phone calls, chatting among themselves. No one even bothers to ask who am I and what am I waiting for? Managers were sitting in their cubicle for the entire period but no one cared about a stranger waiting in their lobby.

This is my second Hyundai, purchased the first one in St. Pete, FL. I have been coming to Bentley Hyundai for five years. I am 78 years old, 2016 Accent has only 46,000 miles on it. With the good advice, help, guidance and services of Hyundai, I plan to keep this car, till death do us part. I live on SS of course, and they work with me on maintenance costs that does not AFFECT my 10-year/or 100,000 mile guaranty. I do not miss one maintenance and going to get service is an ACTUAL pleasant experience. Even when the guarantee has expired, I still plan on taking my car to the dealership due to the excellent reverence and attention I receive when I go there. Thank you Bentley service crew.

I am currently on my 3rd new car that I have bought from Bentley and I have been so disappointed in the service that I received yesterday that I’m convinced that I’ll never buy another one from them. First of all, I went through the act of congress to actually get an appointment for my oil change and tire rotation. My appointment was scheduled for noon yesterday. Since I live so far away, I left home early and arrived for my appointment early. I got there at 11:28 am. They went ahead and took my car back. I didn’t expect them to start on it right away since I was early and I was okay with waiting. Also, I did tell them I would be waiting on my car. Well, after about 2 1/2 hours my back starts to hurt from sitting so I get up to walk around and I see my car sitting in line as though it’s ready to leave. A gentleman asked me if he can help me and I said yes, my car appears to be ready and asked if he could check on it. He just said yes they are getting the paperwork ready so they can “get me out of there”. So I thought great! And I go sit back down and wait. And I waited for another hour! Then I went back up there and asked the guy who checked me in about it and he said that they had the paperwork ready for “17 minutes.” He quickly had me sign the papers and got me out of there. Fast forward to after my long trip back home. As soon as I got in my house, I got a voicemail notification. I checked it and imagine my surprise when it was a service person from Bentley at 12:28 pm. telling me that my vehicle was ready for pick up. Now I have no clue why that voicemail took so long to come through. However it makes no difference either way..they clearly knew that I was waiting. It was on the invoice. So I sat there for an additional 2 1/2 hours after my car was ready just because they didn’t come and let me know that it was ready. I’m so glad I was able to choose my words yesterday