Fair Oaks Ford

the sales man Serafin was a great help in the whole process of buying new 2025 Iwould say to other buyers look him up!!!!!

When I went to purchase a vehicle, they showed me what they had in the model & color I wanted. They had the largest selection of Lincoln Aviators which is why I went there.

Buyers experience is horrible. My sales rep intimated that the car hadn?t been repainted. Clearly it was. Sales manager insisted we negotiate standing in the middle of the floor and upbraided me when I asked that we sit down. 70s era negotiation tactics. Wouldn?t go back there again.

After my 2023 Lightning (purchased from Fair Oaks) was totaled in an accident, I sent requests to 5 local dealers for bids on last and final price on 8 trucks. I wanted to be able to walk in, write a check (100% cash sale, no trade) for the bid price, no negotiations or up selling. If would happen, I was going to walk out. Fair Oaks was the only dealer that respected my request, others either got into process to ask for me to come in for price, tried calling etc. I was glad they did as I was extremely satisfied with experience with prior purchase. Abraham took lead and completed the task, I walked in, took the truck for a spin around the block and he had all the paperwork to sign off accepting the offer. Terrence in finance (who I worked with on prior purchase) was able to transfer my extended warranty over, no up selling, presented all paperwork to sign, I wrote the check and out the door.

Came in inquiring about an incentive advertised on their site regarding a low APR plus $5,000. We were told that it was a mistake and that Ford put that on their site unknowingly and that they could not and would not honor it. Instead, the finance manager aggressively pushed a sale, discussing money, asking questions regarding finances all out in the open while other customers and employees stood by. When I told him I did not feel comfortable buying from a finance manager who has no idea what is on their site, he told me several times that I was "angry" and "emotional." He continued with his high pressure sales techniques and proceeded to make it sound like the deceit and then willingness to nonchalantly state the incentives listed were a mistake, were not an issue. When I contacted the manager about the treatment we received at the dealership, I received a reply from another employee that was riddled with typos and grammar mistakes that further showed the lack of respect they hold for customers. Had I at least received a serious reply, I may have considered the dealership shared some sort of respect for customers. My suggestion would be to call ahead and confirm validity of any advertised incentive this location posts, to save yourself time and the headache.

DISHONEST DEALER AND STAFF DO NOT purchase a vehicle from this dealership. They do not provide the correct paperwork to get a legal title. After 106 days, I do not have the needed legal paperwork in hand to register and title my vehicle. They do not take any accountability for their mistakes and do not communicate the status of issues. TERRIBLE CUSTOMER SERVICE and treatment of veteran and cash customer. No consideration for their mistake in loss of use of your vehicle and or wages to take off work and go to the DMV multiple times for them to argue with them about the incorrect paperwork.

DISHONEST DEALERSHIP AND STAFF DO NOT purchase from this dealership. I did not get legal title ownership for over 106 days after my cash purchase as they used the wrong paperwork. They offered nothing for my loss of wages for DMV appointments, over 20 days loss of use of my vehicle, and did not communicate any status updates so I knew when and that I would get the legal papers needed to get a title and registration. No accountability, poor communication, and terrible customer service. They do not take care of veterans or customers with the basics - the correct legal documents to legally use the vehicle you paid for.

The entire experience was easy-going. From initial contact with Justin in sales to the relaxing atmosphere of the dealership. Justin was friendly and helpful through the entire process. Would highly recommend Fair Oaks Lincoln. Ask for Just

Dean was excellent and gave top notch customer service! His attention to detail was helpful in making this a timely purchase!

Rude and ridiculous. They call me up about a month after I had initially inquired about a 2025 Bronco. Salesperson says they have end of the year deals going on. I ask what they are. He says he can’t tell me the specifics, but if I came in they’d give me a great deal. I say I’m not wasting my time. Then a different guy cuts into the line and says he’s the sales manager and can guarantee a great deal. I again ask for details and he says I have to come in. I say I’m not wasting my time. The he tried to pull the old “invoice pricing” ruse. I laugh and say I can do better than that by ordering a new 2026 Bronco from a dealer well known on a popular Bronco forum. He raises his voice and starts arguing with me on the phone about pricing, ordering, and discounts. Why would I go to Fair Oaks and deal with that guy? No thanks.