Fair Oaks Ford

4.7
(3,722 reviews)
Visit Fair Oaks Ford
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed

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New (630) 300-0052 (630) 300-0052
Used (630) 848-9169 (630) 848-9169
Service (630) 687-1497 (630) 687-1497

Inventory

See all 481 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since July 2010.
As a premier Ford and Lincoln dealer in Naperville IL we have a huge selection of new and pre-owned vehicles from which to choose. Fair Oaks Ford Lincoln online and offline customers enjoy special vehicle offers every day.

We offer Ford service & parts an online inventory and outstanding financing options making Fair Oaks Ford Lincoln the preferred dealer for Naperville Aurora Oswego Bolingbrook Lisle Downers Grove Montgomery and Sandwich IL. Ready to set up a test drive? Visit our Chicagoland Ford & Lincoln dealership in Naperville IL today!
Welcome to Fair Oaks Ford Lincoln!

Service center

Phone number (630) 687-1497

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

View all 44 employees View less employees

Reviews

4.7
(3,722 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fair Oaks Ford from DealerRater.

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5.0

Knowledgeable staff, clean cars, no empty promises and an

Knowledgeable staff, clean cars, no empty promises and an all around great experience. Funny thing is we were just driving by and stopped in after being let down by another dealer . Niko listed to what we wanted and then pulled up the perfect vehicle.

5.0

Knowledgeable staff, clean cars, no empty promises and an

Knowledgeable staff, clean cars, no empty promises and an all around great experience. Funny thing is we were just driving by and stopped in after being let down by another dealer . Niko listed to what we wanted and then pulled up the perfect vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Spectacular!

A fantastic experience, hands down the best place to buy a vehicle. The Manager, Giovanni is the man and his team is outstanding! Our salesman Derren, was professional, very kind and caring. I am one tough customer, he was patient and explained everything. Derren even gets my humor, he laughed at my jokes. The last person we met was Badges, from the finance department, he was also excellent. I?m at the latter part of life, I?ve been to many dealerships for myself, wife, son, daughter, in-laws, uncles, aunts, nieces nephews, and the rest of the our clan. It?s like everyone in the family asks me to come with them to buy a car. So it is with great authority and experience, I name Fair Oaks Ford of Naperville, Illinois, ?Hands down the best experience I have ever had buying a vehicle!? Go see them and you?ll immediately understand what I?m talking A fantastic experience hands down the best place to buy a vehicle. Giovanni is the man and his team is outstanding! Our salesman Derren, was professional, very kind and caring. I am one tough customer, he was patient and explained everything. Derren gets my humor so he laughed at my jokes. The last person we met was Badges, from the finance department, he was also excellent. I?m at the latter part of life, I?ve been to many dealerships for myself, wife, son, daughter, in-laws, uncles, aunts, nieces nephews, and the rest of the our clan. It?s like everyone in the family asks me to come with them to buy a car. So it is with great authority and experience, I name Fair Oaks Ford of Naperville, Illinois, hands down ?The best experienced I have ever had buying a vehicle?! Gabe H Ventura County, CA

5.0

Spectacular!

A fantastic experience, hands down the best place to buy a vehicle. The Manager, Giovanni is the man and his team is outstanding! Our salesman Derren, was professional, very kind and caring. I am one tough customer, he was patient and explained everything. Derren even gets my humor, he laughed at my jokes. The last person we met was Badges, from the finance department, he was also excellent. I?m at the latter part of life, I?ve been to many dealerships for myself, wife, son, daughter, in-laws, uncles, aunts, nieces nephews, and the rest of the our clan. It?s like everyone in the family asks me to come with them to buy a car. So it is with great authority and experience, I name Fair Oaks Ford of Naperville, Illinois, ?Hands down the best experience I have ever had buying a vehicle!? Go see them and you?ll immediately understand what I?m talking A fantastic experience hands down the best place to buy a vehicle. Giovanni is the man and his team is outstanding! Our salesman Derren, was professional, very kind and caring. I am one tough customer, he was patient and explained everything. Derren gets my humor so he laughed at my jokes. The last person we met was Badges, from the finance department, he was also excellent. I?m at the latter part of life, I?ve been to many dealerships for myself, wife, son, daughter, in-laws, uncles, aunts, nieces nephews, and the rest of the our clan. It?s like everyone in the family asks me to come with them to buy a car. So it is with great authority and experience, I name Fair Oaks Ford of Naperville, Illinois, hands down ?The best experienced I have ever had buying a vehicle?! Gabe H Ventura County, CA

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Gabriel, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

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5.0

Fair Oaks Ford buying experience

It's never easy to deal with car salesmen, but working with Erik Padilla was a pleasure. He made the process as pain free as possible and we were able to come to a price that was agreeable to both parties. I came back the next morning and Erik patiently showed me all the bells and whistles of my new car. We have purchased several cars from Fair Oaks and I always service my vehicle there. I highly recommend them.

5.0

Fair Oaks Ford buying experience

It's never easy to deal with car salesmen, but working with Erik Padilla was a pleasure. He made the process as pain free as possible and we were able to come to a price that was agreeable to both parties. I came back the next morning and Erik patiently showed me all the bells and whistles of my new car. We have purchased several cars from Fair Oaks and I always service my vehicle there. I highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Marybeth, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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5.0

Had the car I wanted and made it happen for me!

Was greeted immediately by Anthony who was warm and friendly, listened to what I wanted, found the exact vehicle for me and did a great job of getting me comfortably financed and putting the keys of my new Ford in my hand! I would recommend him and everyone at Fair Oaks Ford to anyone!

5.0

Had the car I wanted and made it happen for me!

Was greeted immediately by Anthony who was warm and friendly, listened to what I wanted, found the exact vehicle for me and did a great job of getting me comfortably financed and putting the keys of my new Ford in my hand! I would recommend him and everyone at Fair Oaks Ford to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Robert, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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5.0

No excessive negotiating.

No excessive negotiating. Advertising much more informative than others. Sales staff professional as was the financing rep.

5.0

No excessive negotiating.

No excessive negotiating. Advertising much more informative than others. Sales staff professional as was the financing rep.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Saturday afternoon

Understood what we wanted. Had in their inventory what we wanted. Guided us thru the purchasing process in a friendly manner.

5.0

Saturday afternoon

Understood what we wanted. Had in their inventory what we wanted. Guided us thru the purchasing process in a friendly manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Paul, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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5.0

I was looking at used Explorers on the net and found a

I was looking at used Explorers on the net and found a 2013 in my price range at Fair Oaks . I came in cold and was greeted by Serafin Castelan. He introduced himself. He was very cordial and said the SUV was still available . We looked it over and did a test drive and all my questions were answered . Well, I purchased it and the process was flawless and the price was fair. Thankyou Serafin and the others involved !

5.0

I was looking at used Explorers on the net and found a

I was looking at used Explorers on the net and found a 2013 in my price range at Fair Oaks . I came in cold and was greeted by Serafin Castelan. He introduced himself. He was very cordial and said the SUV was still available . We looked it over and did a test drive and all my questions were answered . Well, I purchased it and the process was flawless and the price was fair. Thankyou Serafin and the others involved !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

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5.0

Had a great experience working with Sales Rep Abraham and

Had a great experience working with Sales Rep Abraham and his Manager Moe. Both were very professional and pleasant and worked with me to get the best possible price.

5.0

Had a great experience working with Sales Rep Abraham and

Had a great experience working with Sales Rep Abraham and his Manager Moe. Both were very professional and pleasant and worked with me to get the best possible price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Bombero298

an amazing service i was help by serafin.This been my secon car i buy at this dealer fair oaks ford!!!!

5.0

Bombero298

an amazing service i was help by serafin.This been my secon car i buy at this dealer fair oaks ford!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Eduardo, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

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5.0

We worked with Niko Gofron on our purchase and would

We worked with Niko Gofron on our purchase and would recommend you do the same. I started the purchase process through the dealership's on-line purchase and financing tools. The internet sales team team contacted me first thing the next morning and answered some basic questions, and set up an appointment at the dealership, When I got to the dealership Niko met me at the door, answered additional questions associated with the vehicle I chose, and hosted a quick test drive. As Niko went through the basic vehicle paperwork, and assisted with setting up Ford Pass, the finance team finalized the financing, the sales agreements, and trade-in paperwork. Badges walked us through the paperwork and answered a couple of outstanding pricing questions. Overall a fairly quick and trouble-free process. In addition, after the sale Niko has followed up to address any further questions related to the Bronco Sport. I would recommend using the dealership's on-line tools as it sets up the basic information needed to complete the paperwork and does streamline the process. The third vehicle we have bought at Fair Oak Ford. Regards, G. Brown

5.0

We worked with Niko Gofron on our purchase and would

We worked with Niko Gofron on our purchase and would recommend you do the same. I started the purchase process through the dealership's on-line purchase and financing tools. The internet sales team team contacted me first thing the next morning and answered some basic questions, and set up an appointment at the dealership, When I got to the dealership Niko met me at the door, answered additional questions associated with the vehicle I chose, and hosted a quick test drive. As Niko went through the basic vehicle paperwork, and assisted with setting up Ford Pass, the finance team finalized the financing, the sales agreements, and trade-in paperwork. Badges walked us through the paperwork and answered a couple of outstanding pricing questions. Overall a fairly quick and trouble-free process. In addition, after the sale Niko has followed up to address any further questions related to the Bronco Sport. I would recommend using the dealership's on-line tools as it sets up the basic information needed to complete the paperwork and does streamline the process. The third vehicle we have bought at Fair Oak Ford. Regards, G. Brown

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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