Reviews
Greeted upon entering by Alfonso Castillo. Gave him the specs of the car in which we were interested including pricing. He had a vehicle that met our specifications and we completed our purchase with equally efficient Jesus. One of the easiest purchases for this 71 year old man. Great job boys!
Greeted upon entering by Alfonso Castillo. Gave him the specs of the car in which we were interested including pricing. He had a vehicle that met our specifications and we completed our purchase with equally efficient Jesus. One of the easiest purchases for this 71 year old man. Great job boys!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Paul, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Staff in the service area are always friendly and the technicians do excellent work. Wouldn’t take my truck to any other dealer!
Staff in the service area are always friendly and the technicians do excellent work. Wouldn’t take my truck to any other dealer!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
209 dollars quite high for diagnostic read Aggressive try to push me to car sales
209 dollars quite high for diagnostic read Aggressive try to push me to car sales
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Great experience with fair oaks fires. Our first time there. Our salesperson was great . We rarely buy first time out. Thanks Niko
Great experience with fair oaks fires. Our first time there. Our salesperson was great . We rarely buy first time out. Thanks Niko
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Fair Oaks customer service is always on par, the tech came out the scheduled time to perform my recall update, which made it very convenient for me, I really appreciate the in home service.
Fair Oaks customer service is always on par, the tech came out the scheduled time to perform my recall update, which made it very convenient for me, I really appreciate the in home service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Had my Bronco in for a rather complex warranty repair. Received the vehicle back with an 8” scratch on the hood (I was able to buff it out) that the worker definitely knew he made. Not a huge deal, but worth mentioning to the service manager when they emailed me looking for feedback. No reply came back. Fast forward 24 hours and I notice oil all over my garage floor. The vehicle had been driven several hundred miles in the meantime and lost a significant amount of oil due to a lack of oil pan gasket. Much of the oil was coating the back of the vehicle, so it was losing it quite fast on the highway. Sent another email with pictures to the manager that emailed me first. No reply ever came. Couple more emails. No reply. The final repair seems correct, but now I will always have to wonder if this engine is going to last after the dealer failed me and caused a low oil condition. Ford’s solution was to offer free oil changes. That is insufficient.
Had my Bronco in for a rather complex warranty repair. Received the vehicle back with an 8” scratch on the hood (I was able to buff it out) that the worker definitely knew he made. Not a huge deal, but worth mentioning to the service manager when they emailed me looking for feedback. No reply came back. Fast forward 24 hours and I notice oil all over my garage floor. The vehicle had been driven several hundred miles in the meantime and lost a significant amount of oil due to a lack of oil pan gasket. Much of the oil was coating the back of the vehicle, so it was losing it quite fast on the highway. Sent another email with pictures to the manager that emailed me first. No reply ever came. Couple more emails. No reply. The final repair seems correct, but now I will always have to wonder if this engine is going to last after the dealer failed me and caused a low oil condition. Ford’s solution was to offer free oil changes. That is insufficient.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ben, we are so disappointed to learn of this situation you have described. Please reach out to us at (630) 355-8140 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Jennifer Marquette was extremely helpful setting up my pick up and delivery. Arline took things from there and explained everything that needed to be done for my vehicle, including a recall, cost etc. When everything was completed she set up the return drop off. Great experience!
Jennifer Marquette was extremely helpful setting up my pick up and delivery. Arline took things from there and explained everything that needed to be done for my vehicle, including a recall, cost etc. When everything was completed she set up the return drop off. Great experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The works package completed in 1 Hour. Friendly and professional staff. I will be back.
The works package completed in 1 Hour. Friendly and professional staff. I will be back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My F-150 was recalled for powertrain module reprogramming. Fair Oaks came to my house and fixed the problem.
My F-150 was recalled for powertrain module reprogramming. Fair Oaks came to my house and fixed the problem.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Anthony for a great experience! He was knowledgeable, kind, and helped our family make the right decision for us.
Thank you Anthony for a great experience! He was knowledgeable, kind, and helped our family make the right decision for us.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car