Peninsula Subaru

Feels good knowing that you bought a new car in your hometown plus supporting a local business is great. The staffs are friendly, Andrew Cheney was really... helpful with all the questions I had and made the ordering process quick and easy.

Purchased an extended warranty on car. However, the warranty I purchased was not registered with the company I purchased it with. Instead, the warranty... was registered with another company. When I caught the error and brought to the attention of the dealership, I was shown the paperwork showing I purchased the other warranty. When I compared the warranty purchase forms to my sales receipt it showed otherwise. I did in fact purchase the that was not registered. It's sad the dealership did not further assist in resolving this issue and only showed me the information they wanted me to know. There are others who had the same experience. I'm thinking a class action law suit would change the way they do business.

Buying a car is not my favorite thing. But after an accident it was a necessity. We purchased a car here a couple of years ago and it was a good experience... so we went back. And again, we couldn't have asked for a better buying experience. Great salesperson especially. Even the process of financing was pleasant. We never felt pressured or hassled. We got exactly what we needed for our family. As long as we are close to this dealership, we won't go elsewhere. Ask for Frank.

Aaron was awesome! I told him what I'm most interested in and he listened and worked with me on the price and trying to find the perfect trim for me.

Peninsula responded by email when I requested pricing on a Subaru Limited. They provided a quote with a VIN number, color and other info about the vehicle.... I was told that it was in transit and would be available the following week. I asked for additional information about the options that were installed. I received a response that said the car had arrived at the dealership and described the options that were available. I responded by email that I was interested and would drive to the dealership the next day. The salesman asked me to text him before I left. The next morning I sent a text to the salesman that we were leaving Seattle to drive to Bremerton. He responded: "drive safely." When we were about 20 minutes from the dealership we sent another text that we were close. No response, but none expected. When we arrived, the salesman was not there. We were told that he was not expected to be there that day but that someone else could help us. I showed them the email describing the vehicle we came to buy and the price. We were then told that the vehicle was in the back of the lot but that it wasn't for sale because they intended to use it as a loaner car for their service department. I was also told that the offer contained a price that was too low. The manager said that he was willing to give us a good deal on another model or a 2017 Crosstrek, but I had done my research and knew I wanted the the 2018 Crosstrek described in their email offer. He then said we could pay a $500 deposit to reserve a Crosstrek that would arrive in 6 weeks but that he would not honor the price I was quoted. That's when we left. Wasted two and a half hours driving there to have them dishonor an offer that they said was good through the end of the month. With these folks, even if it's in writing you can't trust them.

ADAM GARY IS THE MOST FRIENDLY GUY I HAVE EVER MET. VERY EASY TO TALK TO AND VERY KNOWLEDGEABLE! IF YOU ARE LOOKING FOR A CAR, I HIGHLY RECOMMEND ADAM!!!!... :)

Without going into great detail, after I purchased a car I spoke to the Manager of Used Cars, Bobby Lobato who said he would follow-up with me regarding... our conversation. I was simply stating my observations and experiences. He said he would call me in a few days but that never happened. When I reached out to him, several times, there was no reply. It seems to me that once they get your money, they don't care... Customer service is key to returning customers. Seems they need to work on this!

Last week I went to Peninsula Subaru to see how much I could get for my dually. I was instantly greeted by the salesman Amir. The manager came out and... was so nice and asked me if I'd be interested in a trade in. I wasn't sure. Amir had a dream car he wanted me to see. I got on the golf cart driven by Garrett another friendly helpful salesman, once I saw the car I told both Amir and Garrett I couldn't afford it.. I didn't want a car payment and didn't have a job at the moment. They said no problem we want to help you because I mentioned I help rescue horses. Horses lovers there.lol. needless to say, they made me an offer I couldn't refuse. They worked hard to get me my beautiful dream car. These guys are the best!!!!!

I had been search for a reliable vehicle that my daughter could take to college. I had found a Ford Edge that was all wheel drive and seemed to fit my... criteria. I went to Peninsula Subaru to see the vehicle in person. I was greeted when I arrived and immediately attended to. Wesley Jordan did an excellent job of answering my questions and addressing my concerns. I had been to other dealers and the treatment that I had received was disappointing to say the least, however, not the case here. I was impressed with the business as a whole and the experience was pleasant considering the natural stresses of purchasing a car. I purchased the vehicle and confidently sent it to college with my daughter. I continue to speak highly of Wesley and Peninsula Subaru.

We bought 3 cars from him in a four year span and he was kind enough to buy one back when we didn't have a need for it. Always a pleasure to deal with.