Rimrock Subaru

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
26 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 7, 2020

    Rimrock Subaru was very efficient and we had very fast service. If we buy a new car again we we would go to Rimrock Subaru...

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! If you have any additional needs or ...questions, we will be more than happy to assist you! Safe travels!

  • 3.0 out of 5
    March 18, 2020

    Sorry only use Rimrock for service recall. Have bad luck in the pass with them. So if it is a recall notice will use. But the nice thing about this... visit Eddie offered me coffee. Did not except had full cup already

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Todd, we always strive to do 100 percent for all of our customers, so we're extremely disappointed to hear of your negative experiences with us. Plea...se reach out to our General Manager, Ernie Lee, at elee@rimrockauto.com or (406) 651-5200 and we will do our best to make this better. We hope to hear from you soon.

  • 3.0 out of 5
    January 27, 2020

    Service was of poor communication on what was requested

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    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    John, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up... to you. Please reach out to our General Manager, Ernie Lee, at elee@rimrockauto.com or (406) 651-5200 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

  • 5.0 out of 5
    October 28, 2019

    The facility is in an easy to access location. It has recently been remodeled and is very nice. The vehicle selection is broad. All of the sales and service... staff were friendly. My sales representative was extremely knowledgeable about the type of vehicle I was interested in and spent considerable time showing and explaining things to me.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be... more than happy to assist you! Safe travels!

  • 5.0 out of 5
    September 16, 2019

    I'm reviewing a recent service experience, which took a lot of problem-solving and persistence from the service department to get right. I made several... visits between diagnosis and satisfaction. Every person I dealt with was friendly, helpful and professional. I got straight through to the right person on the phone. I knew who was in charge of the overall job. I was kept informed of progress. I was treated with respect and my time was valued. The courtesy car was good, my dog was welcome in the service area, which was well-appointed, comfortable and spotless. It was really a pleasure to deal with this company. I used to have terrible experience with Rimrock Kia. This experience could not have been better.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you so much for choo...sing Rimrock Subaru as your first choice for service! Safe travels!

  • 5.0 out of 5
    September 3, 2019

    The purchasing experience, from start to finish, was a pleasant and satisfying process. This was enhanced by the professionalism displayed by Brady Wagner... and other staff members. I would recommend seriously considering Rimrock Subaru, for your next car purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for your wonderful comments about our staff! We're glad we could assist with your purchase, and we hope you continue to choose us for... all your automotive needs. Thanks again!

  • 5.0 out of 5
    August 26, 2019

    Bought a Subaru for snow country. My buying experience with Rimrock Subaru was the best I have ever had! My salesman, Brady was efficient and thorough... performing the best new vehicle introduction I have ever had! Finance was very quick and explained all the paperwork. I would recommend Rimrock to anyone looking for a Subaru.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Linda, thank you for your kind words and congratulations on your new vehicle. We always strive to provide top quality service to every guest, and are ...pleased to hear that you enjoyed your experience here at Rimrock Subaru. Please don't hesitate to reach out if there's anything we can do for you. Take care.

  • 5.0 out of 5
    August 3, 2019

    Sooo satisfied! Personal was gentle and nice. Service time frame how they told you. Beautiful and comfort facilities. I will take care of my car with... them and maybe buy a new one in a couple of years.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for your high star rating. We're happy to see that your experience with us was excellent! Thank you so much for choosing Rimrock Suba...ru as your first choice for service!

  • 5.0 out of 5
    July 10, 2019

    Everything was on time and as promised. The personnel that I dealt with were professional in every way.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jerry, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope to be of service to you again! Take... care!

  • 4.0 out of 5
    June 27, 2019

    I was disappointed that I didn't get my SUV washed. I drove 260 miles to get my SUV serviced as I had a recall to take care of too. I drove in rain... and I know when it stopped raining but they didn't wash my SUV. They could have at least asked me if I wanted it washed. I thought they were lazy and didn't want to do it and use the excuse that it was raining but it had already stopped before I got to Billings.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Beverly, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive revie...w. We hope you continue to choose us for all your automotive needs! Take care!

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