Rimrock Subaru

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
22 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 16, 2019

    I'm reviewing a recent service experience, which took a lot of problem-solving and persistence from the service department to get right. I made several... visits between diagnosis and satisfaction. Every person I dealt with was friendly, helpful and professional. I got straight through to the right person on the phone. I knew who was in charge of the overall job. I was kept informed of progress. I was treated with respect and my time was valued. The courtesy car was good, my dog was welcome in the service area, which was well-appointed, comfortable and spotless. It was really a pleasure to deal with this company. I used to have terrible experience with Rimrock Kia. This experience could not have been better.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you so much for choo...sing Rimrock Subaru as your first choice for service! Safe travels!

  • 5.0 out of 5
    September 3, 2019

    The purchasing experience, from start to finish, was a pleasant and satisfying process. This was enhanced by the professionalism displayed by Brady Wagner... and other staff members. I would recommend seriously considering Rimrock Subaru, for your next car purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for your wonderful comments about our staff! We're glad we could assist with your purchase, and we hope you continue to choose us for... all your automotive needs. Thanks again!

  • 5.0 out of 5
    August 26, 2019

    Bought a Subaru for snow country. My buying experience with Rimrock Subaru was the best I have ever had! My salesman, Brady was efficient and thorough... performing the best new vehicle introduction I have ever had! Finance was very quick and explained all the paperwork. I would recommend Rimrock to anyone looking for a Subaru.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Linda, thank you for your kind words and congratulations on your new vehicle. We always strive to provide top quality service to every guest, and are ...pleased to hear that you enjoyed your experience here at Rimrock Subaru. Please don't hesitate to reach out if there's anything we can do for you. Take care.

  • 5.0 out of 5
    August 3, 2019

    Sooo satisfied! Personal was gentle and nice. Service time frame how they told you. Beautiful and comfort facilities. I will take care of my car with... them and maybe buy a new one in a couple of years.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for your high star rating. We're happy to see that your experience with us was excellent! Thank you so much for choosing Rimrock Suba...ru as your first choice for service!

  • 5.0 out of 5
    July 10, 2019

    Everything was on time and as promised. The personnel that I dealt with were professional in every way.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jerry, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope to be of service to you again! Take... care!

  • 4.0 out of 5
    June 27, 2019

    I was disappointed that I didn't get my SUV washed. I drove 260 miles to get my SUV serviced as I had a recall to take care of too. I drove in rain... and I know when it stopped raining but they didn't wash my SUV. They could have at least asked me if I wanted it washed. I thought they were lazy and didn't want to do it and use the excuse that it was raining but it had already stopped before I got to Billings.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Beverly, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive revie...w. We hope you continue to choose us for all your automotive needs! Take care!

  • 5.0 out of 5
    June 4, 2019

    When the recall for the passenger air bag had been repaired and completed, they called me.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent... visit. Take care!

  • 5.0 out of 5
    May 27, 2019

    We special ordered our 2019 Subaru Ascent from Rimrock Subaru. Brady Wagner was very helpful in helping us choose appropriate options and in putting the... order together. He was also very helpful in showing us how to use the many electronic features.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 4.0 out of 5
    April 12, 2019

    It was not an easy fix, but the job was completed and well done.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recen...t visit. Take care!

  • 5.0 out of 5
    April 8, 2019

    Buying a car is usually a painful, long and sometimes an ugly experience. Brady Wagner did his job in a professional and kindhearted manor. The financial... guy was also easy to work with and enjoyable. The sales manager was pushy, obnoxious and overly tight fisted. He could have included the crossbars in the deal, but he wouldn?t. The good work of Brady and the financial guy would cause us to feel good about recommending your dealership to a friend. The sales manager would cause us to tell a friend, all dealerships are the same. I would not recommend this dealer over any other because they are all the same. If you put on like I?m your friend then be my friend all the way through the process.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Terry, we appreciate you taking the time to leave us this feedback. We are always looking for ways to improve. Please don't hesitate to reach ou...t if there's anything additional we can do for you.

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