Ewald Chrysler Jeep Dodge RAM

Great salesman very nice and knowledgeable a pleasure to work with would definitely work with him again

Just purchased my 2025 Jeep Compass Latitude 4x4 and I couldn’t be more thrilled with the experience! A huge thank you to Lonnie Peterson at Ewald Chrysler Jeep Dodge Ram dealer in Franklin, Wisconsin for his blue-chip customer service and outstanding professionalism. Lonnie was knowledgeable, patient, and truly went above and beyond to ensure I found the perfect vehicle. If you’re looking for a seamless and stress-free car-buying experience, I highly recommend working with Lonnie and the team at Ewald Chrysler Jeep Dodge Ram dealer in Franklin, Wisconsin.

Stay away from Ewald CDJR in Franklin! Complete bait & switch pricing. Called Ewald's to verify price, rebates, fees, on new Ram before traveling 100+ miles to see the vehicle. Wasn't told over the phone about additional $$ for add-on packages on that are not optional for the customer. Salesman then tries to justify add-ons and not telling me about them by comparing Ewald's to other dealers that act even more underhandedly.

Ewald Advantage is only an advantage for them. They tell you what you want to hear and don't deliver. Warranty on our used vehicle was 90 days. During those 90 days, van was sitting in their shop with electrical issues. As soon as warranty expired, they checked the battery and replaced it. Quoted $200 less than charged for the battery and car still has electrical problems. Have wasted thousands of dollars and countless hours dealing with Ewald. Use at your own risk and don't believe anything they tell you! Make sure you have a lawyer to read through the fine print that gets them out of holding up their end of the deal.

Ewald - what an experience! This review is for a visit that was awhile ago. I forgot about Ewald until it was brought up so I thought I'd leave them this review. I had an appointment with a friendly salesman (I don't recall his name). I made it very clear that I was taking off work to make this appointment with him and I have a crazy tight schedule as a business owner. I arrive at Ewald for my appointment and ask for my sales guy. He's not around. Off to a good start. I ask the receptionist to find him. I tell the receptionist If he took another customer and doesn't show up in 5 minutes I'm leaving. So up meanders this bulky/chubby guy with dark hair that I assume is manager of some sort. He tells the receptionist, within my earshot, "Tell 'So-and-So' some *PROFANITY* is here to see him." I kid you not! Yep, I'm an *expletive* for making an appointment and expecting my time to be respected. Long story short, Captain Tubby Tough Guy's comment convinced me to purchase my fleet work vehicles elsewhere. They get one stars because the salesman was nice enough and did show up after a few minutes. You guys should really consider getting Captain Tubs some training or canning his fat tub of lard.

On November 26 I put a deposit for a used truck. Next day I brought it back for service. A bad wheel bearing.. they tried to tell me that the vibrations and loud noise was because the all terrain tires.the sales associate told me to let some air out and it will be fine. I went home and I noticed that the tires are no the same tires from when the truck was put up on sale. I was in shock. I asked to Change tires. they told me it will cost me 500. I said no. After going back and forth they finally agreed to fix it..now almost 3 weeks later I have a malfunction on the parking brake...and I have to wait until January 6th..because they are booked. I'm driving with a defective parking brake until January 6th.. worst car shopping experience..

I’m actually giving this place zero stars. By far the worst car buying experience I’ve ever had. We saw a used car that was freshly traded in and decided to put a deposit on it as a gift for my daughter’s Sweet 16. It was supposed to go through what they literally call a “state of the art safety and mechanical inspection” as noted after the deposit was given. Well after taking delivery on the drive home from purchase a tire pressure fault pops up on the dash. I also notice that the tires Lonnie the salesperson said were new are actually old, bald dry rotted tires slathered with tire shine to appear “new”. Worst of all I see that there’s a cracked taillight. I immediately call Lonnie and tell him there’s no way this car went through any kind of safety inspection because it would immediately fail with a busted taillight and bald dry rotted tires. Thank God I had pictures of the car that the salesman Lonnie text me of the vehicle when it was for sale that clearly showed the cracked taillight. It took them over two weeks and me almost having to go there and air that place out for them to actually fix a broken taillight on a vehicle that shouldn’t have been sold like that in the first place. I didn’t even bother with the headache of trying to get them to fix the tire sensor fault, I ended up getting all brand new sensors installed (to the tune of $250) with brand new tires to replace the dangerous bald crappy ones (paid another $775 right there) they sold it with. Absolutely ridiculous! Avoid this place at all costs!

Great experience. Lonnie our salesman was very friendly and a big help. Will definitely go there again if I need a vehicle in the future.

I bought a car from Pete Espinoza. And I had a great experience there at that dealership. He was so patient and kind and moved things right along. I would definitely buy another car from him.

This dealership service department is horrible. Had appointment and brought in truck, and it sat in the parking lot for 4 days. never a phone call or text message. The reps were all standing around when I walked in to get my truck. One said were sorry, and the others thought it was a big joke.Making a Vietnam Veteran go without transportation, and all they said was they were happy to be busy with the cold weather, and do I want to reschedule. Craig Ewald should fire all of them for treating a customer that way. What should have been a 2 day repair turned into disgraceful inaction by their service department.