Hudson Honda In West New York

I've owned and been driving Hondas for many years, never did I experience such professional and accommodating service. I spent half the day calling Honda dealerships all around the tristate area. Only to find that Hudson Honda was able to fit me in and handle my emergency. From the parts person, Jeffery who asked for the vin# of my vehicle before I traveled 1 1/2 hours to the dealership, to the service advisor, Jose Caminero, who stayed past their closing time to finish the job. It was worth the trip, I'd recommend this Hudson Honda to everyone!

I had one of the worst experiences at Hudson Honda and feel compelled to share this to save others time and frustration. I scheduled an appointment specifically to test drive both the Honda Accord hybrid and non-hybrid models, confirming this request over the phone. However, from the moment I arrived, the staff’s attitude and service were shockingly poor. The employees were rude and dismissive, making me feel unwelcome as an Indian customer. While I can’t confirm if this was due to bias, the lack of professionalism was evident. Despite my appointment for two models, they only showed me one, insisting “it’s the same” without addressing my request to compare both. It felt as though they had no interest in helping me or selling a car. When I decided not to proceed due to their attitude, the manager’s response was beyond unprofessional—he sarcastically remarked, “Thanks for wasting our time,” as if they had prejudged my intentions. This level of disrespect was astonishing for a business that should prioritize customer service. I strongly advise others to avoid this dealership, especially if you're not a Spanish speaker. Save your time and energy for a place that respects customers and honors appointments. There are plenty of other Honda dealers that will treat you with the professionalism you deserve.

They are unprofessional untrustworthy and professional liars they have so many promises but at the end of the day you have nothing

Was a salesman when we met him many years (and about 5-6 Honda's) ago and though he's in a different position, he still remembers us and helps us when we're ready to buy again. So happy to see he's still here! Kind, always gave us the best service and best deals. We moved to a different location, closer to a different Honda dealership, but we go out of our way to find Yirko when we're ready to trade in for another new car. Hope to see you again soon, Yirko!

La semana pasada compre mi CRV donde fui atendido por la srta. Magda Silva quien muy amablemente me brindo toda la información necesaria dando un excelente servicio. De hecho regresaré pronto para la compra del carro de mi esposa

Muy recomendado, excelente servicio, una atención de primera por parte de Magda Silva. Fue una grata experiencia

Excelente experiencia, la atención muy grata y muy amable por parte de la Srta. Madga Silva quien nos asesoró y nos ayudo a tomar la mejor decisión. Muy buen servicio.

Henry Mercado is always so helpful and accommodating. His enthusiasm and energy is refreshing. I have been coming to Hudson Honda for about 20 years and trust their services.

Unacceptable and Disrespectful Service I recently had an extremely disappointing experience at Hudson Honda. Yesterday, I called the service desk to schedule an oil change with a tire rotation, as I had received a coupon for a deal. The service representative confirmed that the coupon could be honored for my Nissan, given that I purchased the vehicle from this dealership last year. My daughter came in for the appointment, but the gentleman at the desk told her the price would be approximately $120 for the service. When my daughter mentioned that the lady on the phone confirmed the coupon would be honored (and even verified this with her supervisor), the gentleman's response was appalling. He dismissed the confirmation by saying, “She is a lady, and she does not know anything about cars” This behavior was both disgusting and highly disrespectful. For an employee to make such a sexist and dismissive remark, especially to a customer, is entirely unacceptable. It reflects poorly on the dealership's professionalism and commitment to customer service. I expect better from Hudson Honda and would appreciate an explanation for this behavior, along with steps to ensure such incidents don’t happen again. As of now, I cannot recommend this dealership and will strongly reconsider returning for future services.

Truly disgusted with this place. Terrible service. Lying employees. Just the worst company to ever purchase a vehicle from. They owe me so much money and has a 1000 excuses for not paying me back. Yirko and David Salgado is never available or always has excuses. Absolutely pathetic. I will never ever recommend this place