Reviews
I've owned and been driving Hondas for many years, never
I've owned and been driving Hondas for many years, never did I experience such professional and accommodating service. I spent half the day calling Honda dealerships all around the tristate area. Only to find that Hudson Honda was able to fit me in and handle my emergency. From the parts person, Jeffery who asked for the vin# of my vehicle before I traveled 1 1/2 hours to the dealership, to the service advisor, Jose Caminero, who stayed past their closing time to finish the job. It was worth the trip, I'd recommend this Hudson Honda to everyone!
I've owned and been driving Hondas for many years, never
I've owned and been driving Hondas for many years, never did I experience such professional and accommodating service. I spent half the day calling Honda dealerships all around the tristate area. Only to find that Hudson Honda was able to fit me in and handle my emergency. From the parts person, Jeffery who asked for the vin# of my vehicle before I traveled 1 1/2 hours to the dealership, to the service advisor, Jose Caminero, who stayed past their closing time to finish the job. It was worth the trip, I'd recommend this Hudson Honda to everyone!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words and for making the trip to Hudson Honda! We’re thrilled to hear that Jeffery and Jose went above and beyond to assist you in a time of need. Providing professional, accommodating service is what we strive for every day. We truly appreciate your recommendation and loyalty to Honda!
I had one of the worst experiences at Hudson Honda and
I had one of the worst experiences at Hudson Honda and feel compelled to share this to save others time and frustration. I scheduled an appointment specifically to test drive both the Honda Accord hybrid and non-hybrid models, confirming this request over the phone. However, from the moment I arrived, the staff’s attitude and service were shockingly poor. The employees were rude and dismissive, making me feel unwelcome as an Indian customer. While I can’t confirm if this was due to bias, the lack of professionalism was evident. Despite my appointment for two models, they only showed me one, insisting “it’s the same” without addressing my request to compare both. It felt as though they had no interest in helping me or selling a car. When I decided not to proceed due to their attitude, the manager’s response was beyond unprofessional—he sarcastically remarked, “Thanks for wasting our time,” as if they had prejudged my intentions. This level of disrespect was astonishing for a business that should prioritize customer service. I strongly advise others to avoid this dealership, especially if you're not a Spanish speaker. Save your time and energy for a place that respects customers and honors appointments. There are plenty of other Honda dealers that will treat you with the professionalism you deserve.
I had one of the worst experiences at Hudson Honda and
I had one of the worst experiences at Hudson Honda and feel compelled to share this to save others time and frustration. I scheduled an appointment specifically to test drive both the Honda Accord hybrid and non-hybrid models, confirming this request over the phone. However, from the moment I arrived, the staff’s attitude and service were shockingly poor. The employees were rude and dismissive, making me feel unwelcome as an Indian customer. While I can’t confirm if this was due to bias, the lack of professionalism was evident. Despite my appointment for two models, they only showed me one, insisting “it’s the same” without addressing my request to compare both. It felt as though they had no interest in helping me or selling a car. When I decided not to proceed due to their attitude, the manager’s response was beyond unprofessional—he sarcastically remarked, “Thanks for wasting our time,” as if they had prejudged my intentions. This level of disrespect was astonishing for a business that should prioritize customer service. I strongly advise others to avoid this dealership, especially if you're not a Spanish speaker. Save your time and energy for a place that respects customers and honors appointments. There are plenty of other Honda dealers that will treat you with the professionalism you deserve.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Shreyas, thank you for leaving us a review and informing us about your recent visit to our dealership. We apologize that your experience was less than desirable, as we pride ourselves on delivering superior customer service. We understand that you have many options when purchasing a vehicle, and we take it very seriously when given the chance to earn your business. If you would be so kind as to call our dealership and speak with our General Sales Manager, Giancarlo, at 201-868-9500, we are confident we can make things right. Thanks again for visiting Hudson Honda.
They are unprofessional untrustworthy and professional
They are unprofessional untrustworthy and professional liars they have so many promises but at the end of the day you have nothing
They are unprofessional untrustworthy and professional
They are unprofessional untrustworthy and professional liars they have so many promises but at the end of the day you have nothing
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Emorali, thank you for taking the time to leave us a review. We are sorry to hear that your most recent visit was unsatisfactory, as we pride ourselves on delivering superior customer service. We can assure you that we do not lie to our customers and would like the opportunity to learn more about your experience, so that we can make things right. Please give our General Sales Manager, Giancarlo, a call at 201-868-9500 at your earliest convenience, so that we can straighten things out. Thanks again for considering Hudson Honda.
Was a salesman when we met him many years (and about 5-6
Was a salesman when we met him many years (and about 5-6 Honda's) ago and though he's in a different position, he still remembers us and helps us when we're ready to buy again. So happy to see he's still here! Kind, always gave us the best service and best deals. We moved to a different location, closer to a different Honda dealership, but we go out of our way to find Yirko when we're ready to trade in for another new car. Hope to see you again soon, Yirko!
Was a salesman when we met him many years (and about 5-6
Was a salesman when we met him many years (and about 5-6 Honda's) ago and though he's in a different position, he still remembers us and helps us when we're ready to buy again. So happy to see he's still here! Kind, always gave us the best service and best deals. We moved to a different location, closer to a different Honda dealership, but we go out of our way to find Yirko when we're ready to trade in for another new car. Hope to see you again soon, Yirko!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your loyalty and kind words! We’re thrilled to hear that Yirko continues to provide you with the excellent service you’ve come to expect, no matter his role. It means the world to us that you go out of your way to return to Hudson Honda. We look forward to welcoming you back when you’re ready for your next Honda!
La semana pasada compre mi CRV donde fui atendido por la
La semana pasada compre mi CRV donde fui atendido por la srta. Magda Silva quien muy amablemente me brindo toda la información necesaria dando un excelente servicio. De hecho regresaré pronto para la compra del carro de mi esposa
La semana pasada compre mi CRV donde fui atendido por la
La semana pasada compre mi CRV donde fui atendido por la srta. Magda Silva quien muy amablemente me brindo toda la información necesaria dando un excelente servicio. De hecho regresaré pronto para la compra del carro de mi esposa
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We’re very happy to hear that Ms. Magda Silva provided you with excellent service and all the information you needed for your CR-V.
Muy recomendado, excelente servicio, una atención de
Muy recomendado, excelente servicio, una atención de primera por parte de Magda Silva. Fue una grata experiencia
Muy recomendado, excelente servicio, una atención de
Muy recomendado, excelente servicio, una atención de primera por parte de Magda Silva. Fue una grata experiencia
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for your review! We're glad to hear you had a great experience with us and that Magda Silva provided you with top-notch service
Excelente experiencia, la atención muy grata y muy amable
Excelente experiencia, la atención muy grata y muy amable por parte de la Srta. Madga Silva quien nos asesoró y nos ayudo a tomar la mejor decisión. Muy buen servicio.
Excelente experiencia, la atención muy grata y muy amable
Excelente experiencia, la atención muy grata y muy amable por parte de la Srta. Madga Silva quien nos asesoró y nos ayudo a tomar la mejor decisión. Muy buen servicio.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for your positive review! We're glad to hear that you had an excellent experience with us and that we were able to provide you with kind and helpful service.
Henry Mercado is always so helpful and accommodating.
Henry Mercado is always so helpful and accommodating. His enthusiasm and energy is refreshing. I have been coming to Hudson Honda for about 20 years and trust their services.
Henry Mercado is always so helpful and accommodating.
Henry Mercado is always so helpful and accommodating. His enthusiasm and energy is refreshing. I have been coming to Hudson Honda for about 20 years and trust their services.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words and continued loyalty over the past 20 years! We're thrilled to hear that Henry Mercado continues to provide you with the helpful, enthusiastic service you’ve come to expect.
Unacceptable and Disrespectful Service I recently had
Unacceptable and Disrespectful Service I recently had an extremely disappointing experience at Hudson Honda. Yesterday, I called the service desk to schedule an oil change with a tire rotation, as I had received a coupon for a deal. The service representative confirmed that the coupon could be honored for my Nissan, given that I purchased the vehicle from this dealership last year. My daughter came in for the appointment, but the gentleman at the desk told her the price would be approximately $120 for the service. When my daughter mentioned that the lady on the phone confirmed the coupon would be honored (and even verified this with her supervisor), the gentleman's response was appalling. He dismissed the confirmation by saying, “She is a lady, and she does not know anything about cars” This behavior was both disgusting and highly disrespectful. For an employee to make such a sexist and dismissive remark, especially to a customer, is entirely unacceptable. It reflects poorly on the dealership's professionalism and commitment to customer service. I expect better from Hudson Honda and would appreciate an explanation for this behavior, along with steps to ensure such incidents don’t happen again. As of now, I cannot recommend this dealership and will strongly reconsider returning for future services.
Unacceptable and Disrespectful Service I recently had
Unacceptable and Disrespectful Service I recently had an extremely disappointing experience at Hudson Honda. Yesterday, I called the service desk to schedule an oil change with a tire rotation, as I had received a coupon for a deal. The service representative confirmed that the coupon could be honored for my Nissan, given that I purchased the vehicle from this dealership last year. My daughter came in for the appointment, but the gentleman at the desk told her the price would be approximately $120 for the service. When my daughter mentioned that the lady on the phone confirmed the coupon would be honored (and even verified this with her supervisor), the gentleman's response was appalling. He dismissed the confirmation by saying, “She is a lady, and she does not know anything about cars” This behavior was both disgusting and highly disrespectful. For an employee to make such a sexist and dismissive remark, especially to a customer, is entirely unacceptable. It reflects poorly on the dealership's professionalism and commitment to customer service. I expect better from Hudson Honda and would appreciate an explanation for this behavior, along with steps to ensure such incidents don’t happen again. As of now, I cannot recommend this dealership and will strongly reconsider returning for future services.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for the experience your daughter encountered at our dealership. This behavior does not align with our values, and we take this matter very seriously. Please give our Sales Manager, Giancarlo Mallma, a call at (201) 620-3372, when you have a moment. Thank you.
Truly disgusted with this place.
Truly disgusted with this place. Terrible service. Lying employees. Just the worst company to ever purchase a vehicle from. They owe me so much money and has a 1000 excuses for not paying me back. Yirko and David Salgado is never available or always has excuses. Absolutely pathetic. I will never ever recommend this place
Truly disgusted with this place.
Truly disgusted with this place. Terrible service. Lying employees. Just the worst company to ever purchase a vehicle from. They owe me so much money and has a 1000 excuses for not paying me back. Yirko and David Salgado is never available or always has excuses. Absolutely pathetic. I will never ever recommend this place
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We apologize for the negative experience you’ve had, as this is not the level of service we aim to provide. Your concerns regarding communication and unresolved matters are being taken seriously, and we’d like to work toward a resolution. Please give our Sales Manager, Giancarlo Mallma, a call at (201) 620-3372, when you have a moment. Thank you.