Terry Bentz Buick

Reviews

4.4
(11 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Visitor

We had a great experience in working with Tina.She made it easy and painless. We appreciated how she took the time to help us even after we purchased our 2020 Enclave. She made sure we understood and helped us set up the features. Thanks Tina and Terry.

5.0

The best !!!!

Unbelievable service Very personable and easygoing . Cant go wrong with these guys. Would recommend to anyone. Easy to work with and go out of there way to make you satisfied with your purchase one Very happy customer

5.0

Trustworthy, Helpful and Caring

Honest caring staff, very helpful. You won't want to deal with any other dealership in this area. Love my new car ,got a great deal

Dealer response

Thank you so much for this kind review! We try our best and want all of our customers to feel like they are being taken care of! We are a Family business and appreciate all the reviews we get, bad or good to help better our business and improve it for people in this community and outside our small town!!!

5.0

2014 Buick Enclave

Had an awesome experience in dealing with Jon and Christy. Absolutely love the Enclave and they took care of us. Small town treat you like family!!

Dealer response

We appreciate this so much Kerry!! We are so glad you were pleased with your experience here in Ottawa! That is our goal to take care of people while buying a car Purchasing a Car is a big deal and we want our customers to take their time and be 100% on their choice! Thank you again Kerry!!!

5.0

John in Ottawa and Paul in Marseilles

I met up with John in Ottawa and looked at what they had for sale, at this time he didn't but took the time to make me a list of used trucks in Marseilles, and very detailed to save me time. Went to Marseilles and met Paul and with in 2 hrs had my new truck, honest answers from both of them and up front about everything. Made my experience very easy!! Thanks to both of them. John Dodd

Dealer response

Little Late on replying to this!! But thank you so much John Dodd!! So happy to hear about your experience with our family business!! So glad we were able to help you out by narrow done your research!! Hope to see you back here at Terrys auto Haus or Buick When your ready for a different truck or car! or even if you have any questions or problems if we don't have the answers we will find someone who does! Thanks Again!!!

5.0

new car

The Bentz family has always treated my family good on all the vehicles. We have purchased. Great people.

Dealer response

Comments like this is what our small town business appreciates! Thank you so much for your Business!!

1.0

Autocheck Report outdated, sales dept unaware etc.

Dealership has inaccurate documents on vehicle for sale. Wants fees for selling 2010 Mercury but trying to pass off previous 2010 Autocheck as current information. Sales Department was shocked of current information that I already had in possession. Dealership refused to allow an independent mechanic to come in to examine this vehicle. I was lied to twice and provided proof with my own documentation. Never received an apology for their oversight. It was more upsetting to drive 8 hours, plus the cost of fuel due to their negligence. Consult your local county court house before going to this business.

Dealer response

So sorry I would like to help with any problem you had. Please call me 815-434-0370 we have fixed the problem.. again Sorry

4.5

The way car buying should be

We recently purchased a used auto from Terry Bentz Buick. This was a rather rare vehicle so we travelled from Cincinnati Ohio (340 miles away) to purchase this vehicle. I work in the auto finance business so I am very familiar with the workings of auto dealerships and I personally purchased several autos over the last few years. The folks at Terry Bentz were a true pleasure to deal with. They did not play any "games" and there was absolutely no pressure to buy or make a decision. We felt like they were trying to help us instead of feeling like they were trying to "sell" us a car. I would recommend that if you live in North or Central Illinois and are looking for a car, you need to give these folks a try. I only wished I lived closer so I could buy our next vehicle there.

Dealer response

Little Late of us now to reply but wanted to still let you know how much we appreciate your business but also for this review it is very cool to see people from a different state not only to give of a chance but also recommend us!! Very neat to see!! Thank you Rick!!!

2.8

Snarky service advisor

When I questioned the cost of a repair, the service advisor said she "rounded up" (by .3 hr) the actual time the technician spent on the repair. Not very ethical! Unfortunate, because the shop foreman is a great guy and top-notch technician.

Dealer response

Just now going through our reviews, I am so sorry about you service experience!! I wish I had seen this sooner, wished this wasn't your experience With our service department but this is not our first compliant with this individual I'm so sorry again. Hope this won't discredit the rest of our stuff!! So sorry again we will take care of this matter and hope you will give our sale business a chance!!

5.0

Best Buying Experience Ever!

This dealer was recommended to me and went above and beyond any expectations. They were very up front about everything with the cars. Recommended something that worked very well for me. The value was excellent, the service was excellent and we were treated honestly and fairly! Definite recommend!

Dealer response

Even though this awhile back i still want to reply to tell you how much we appreciate that you took time to write this review!! So glad that you took the recommendation to come down to see us!! Hope when your in the market for another car to keep us in mind!! Thank you again for you business!!

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