Terry Bentz Buick

5.0 out of 5 5.0
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 5:00 PM

Terry Bentz Buick Hours

Sales

Monday

9:00 AM - 6:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2004

Looking for a no nonsense, no hassle car buying experience? Our no pressure, non-commissioned sales team will do their b

...

est to help you purchase the right vehicle.

"https://www.facebook.com/terrysautohaus/"

Service

Oil, Filter Change

$40 and up*

Wheel Balance

$45

Tire Rotation

$22

Fluid Top-Off

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

5.0 out of 5 5.0
9 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    October 19, 2018

    Honest caring staff, very helpful. You won't want to deal with any other dealership in this area. Love my new car ,got a great deal

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for this kind review! We try our best and want all of our customers to feel like they are being taken care of! We are a Family busin...ess and appreciate all the reviews we get, bad or good to help better our business and improve it for people in this community and outside our small town!!!

  • 5.0 out of 5
    July 30, 2015

    I met up with John in Ottawa and looked at what they had for sale, at this time he didn't but took the time to make me a list of used trucks in Marseilles,... and very detailed to save me time. Went to Marseilles and met Paul and with in 2 hrs had my new truck, honest answers from both of them and up front about everything. Made my experience very easy!! Thanks to both of them. John Dodd

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Little Late on replying to this!! But thank you so much John Dodd!! So happy to hear about your experience with our family business!! So glad we were ...able to help you out by narrow done your research!! Hope to see you back here at Terrys auto Haus or Buick When your ready for a different truck or car! or even if you have any questions or problems if we don't have the answers we will find someone who does! Thanks Again!!!

  • April 25, 2017

    Had an awesome experience in dealing with Jon and Christy. Absolutely love the Enclave and they took care of us. Small town treat you like family!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We appreciate this so much Kerry!! We are so glad you were pleased with your experience here in Ottawa! That is our goal to take care of people while ...buying a car Purchasing a Car is a big deal and we want our customers to take their time and be 100% on their choice! Thank you again Kerry!!!

  • 5.0 out of 5
    November 24, 2013

    The Bentz family has always treated my family good on all the vehicles. We have purchased. Great people.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Comments like this is what our small town business appreciates! Thank you so much for your Business!!

  • 1.0 out of 5
    May 13, 2013

    Dealership has inaccurate documents on vehicle for sale. Wants fees for selling 2010 Mercury but trying to pass off previous 2010 Autocheck as current... information. Sales Department was shocked of current information that I already had in possession. Dealership refused to allow an independent mechanic to come in to examine this vehicle. I was lied to twice and provided proof with my own documentation. Never received an apology for their oversight. It was more upsetting to drive 8 hours, plus the cost of fuel due to their negligence. Consult your local county court house before going to this business.

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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    So sorry I would like to help with any problem you had. Please call me 815-434-0370 we have fixed the problem.. again Sorry

  • 5.0 out of 5
    January 9, 2013

    We recently purchased a used auto from Terry Bentz Buick. This was a rather rare vehicle so we travelled from Cincinnati Ohio (340 miles away) to purchase... this vehicle. I work in the auto finance business so I am very familiar with the workings of auto dealerships and I personally purchased several autos over the last few years. The folks at Terry Bentz were a true pleasure to deal with. They did not play any "games" and there was absolutely no pressure to buy or make a decision. We felt like they were trying to help us instead of feeling like they were trying to "sell" us a car. I would recommend that if you live in North or Central Illinois and are looking for a car, you need to give these folks a try. I only wished I lived closer so I could buy our next vehicle there.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 8 found this review helpful. Did you?
    Dealer Response

    Little Late of us now to reply but wanted to still let you know how much we appreciate your business but also for this review it is very cool to see p...eople from a different state not only to give of a chance but also recommend us!! Very neat to see!! Thank you Rick!!!

  • 3.0 out of 5
    December 8, 2012

    When I questioned the cost of a repair, the service advisor said she "rounded up" (by .3 hr) the actual time the technician spent on the repair. Not very... ethical! Unfortunate, because the shop foreman is a great guy and top-notch technician.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 5 found this review helpful. Did you?
    Dealer Response

    Just now going through our reviews, I am so sorry about you service experience!! I wish I had seen this sooner, wished this wasn't your experience Wit...h our service department but this is not our first compliant with this individual I'm so sorry again. Hope this won't discredit the rest of our stuff!! So sorry again we will take care of this matter and hope you will give our sale business a chance!!

  • 5.0 out of 5
    July 22, 2011

    This dealer was recommended to me and went above and beyond any expectations. They were very up front about everything with the cars. Recommended something... that worked very well for me. The value was excellent, the service was excellent and we were treated honestly and fairly! Definite recommend!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?
    Dealer Response

    Even though this awhile back i still want to reply to tell you how much we appreciate that you took time to write this review!! So glad that you took ...the recommendation to come down to see us!! Hope when your in the market for another car to keep us in mind!! Thank you again for you business!!

  • 5.0 out of 5
    July 5, 2011

    Being just over 200 miles away John was a pleasure to buy from. He told me of small problems (truck had 248,000 miles) and was very fair on price. Bottom... line I was Very Happy! John I would do business with you anytime. Thanks Mike from Indianapolis, IN.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 5 found this review helpful. Did you?
    Dealer Response

    Sorry For seeing this so late but thank you Mike!! Our people are very upfront and don't want to waste anybody's time especially people who are coming... from out of town!! So glad you gave our small family business a chance!! when your ready from another truck or car keep us in mind!! thanks again mike for taking this time to write a review about our manger John Rowe!!!