Auto World

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
71 lifetime reviews. Includes reviews of Auto World from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 13, 2019

    From the moment I bought the car home it was leaking oil. 7 DTC codes that were found by O'riley auto parts were not found by their $10,000 dollar scanner.... Wanted to have the car looked at by a 2nd dealer it requires major attention needing DSG transmission service, a thermostat housing unit and a water pump. Had the car to the,was in the shop shop 9 times total 1st time the so called mechanic slammed my door into the shop lift. was called names, was yelled at over the phone, in person and in front of other customers they sold me a broken car. Said they would replace the oil pan later to find out by the mechanic that it was only "resealed" they accused Bob Roarman auto group several times of sabotaging the car. Stay away From Dan, Rob and this shady corrupt ring of sleezballs.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 12, 2019

    This place is a joke. Owner is a joke service is a scam. Car is broken and I owe thousands on it. You have been warned to the highest degree.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • February 16, 2018

    I came in right before closing and spoke with the salesman Rob! He was so inviting and knew exactly what I was looking for! He even had it ready and started... parked out front for me to test drive! After the test drive, I knew this vehicle was the one!!! We kept in touch for two days and he informed me of everything going on with the vehicle process! That Friday, I showed up and an hour later I was completely ready to drive my new car off the lot! The staff is beyond helpful and extremely friendly! They will always have my recommendation and highly suggest going there to peek at the vehicles they have!!! I will never look anywhere else!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 30, 2019

    If you would like to have a warm hospitable car buying experince as well as a new dealership that is from service to sales to the operator hospitable friendly... and has your back for life , then look no further then purchasing any jeep product or simply any car new or used , on the lot of Autoworld Petaluma . I purchased my first car with this dealership on a wim 18 years ago and have bought 4 vehicles from them in the past 20 years . A few years ago when my Jeep was paid off and the gas prices were rising I went to a Ford dealership and purchased a new car for commute only . IT WAS A 4 YEAR NIGHTMARE AT THE FORD DEALERSHIP IN SANRA ROSA . I recently decide to get rid of that vehicle as well as the nightmare that just keep acuring at the Ford dealership and yearned for that no nonsense family oriented customer care that I was accustomed too at Autoworld for 20 years . So I just purchased a brand new 2019 Jeep. Let's just say that it feels so good too be in great hands as well as my family being secure while travel with my Jeep Family again . Thank You Edgar my sales guy . As well as the finace manager that was AWSOME and a Fat I LOVE AUTOWORLD to the service department . All the associates that I come into contact with at AUTOWORLD Petaluma are just amazing . Thanks so much ! A. MERINO . XXOO ???????🙂

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 29, 2019

    The owner of this business is a complete sqeezeball. From the moment I bought the car There were issues. A week after purchase, the heating core went out.... Since then I have owned the car for two years- problem after problem. Taking my car in for service is a joke. This last time took me three times in 6 months of dropping the car off- and they didn’t even look at it. This last week- they kept my car for 6 days- and my car is in the same condition. When I proceeded to talk to the owner- he screamed and cussed me out- telling me I am u grateful. He was yelling so loud my coworker next to me could hear him. I would NEVER purchase or recommend this service. I believe they should be put out of business. I am reporting them across the board.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    December 20, 2018

    I desperately needed a car and had poor credit. Dan treated me with respect and made it happen. My credit improved, so I returned and got a newer car.... He works within your budget and finds the best financing he can. It's such a pleasant and hassle free experience. And if there is an issue that needs to be addressed, he will come through for you. I've never trusted car dealers until I found Auto World. No need to go anywhere else, even with excellent credit! Thanks Dan.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 12, 2018

    It was a great experience. Rob was very professional and up front. He did a great job working within our budget. He was very knowledgeable, honest and... genuine. I would definitely recommend Auto World and Rob!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    It was a pleasure working with you and your family. We are a family run business that understands that people need to stay within their financial budg...et and we work tirelessly until that happens. We are so happy that we were able to get you out of your trade-in and into the vehicle of your dreams while staying within your budget. Welcome to the Auto World family and congrats on the new vehicle!!!

  • 5.0 out of 5
    August 26, 2018

    I???ve been to many car dealerships and none of them had the customer service that Auto World has. I???ve been denied at EVERY dealership and FINALLY auto... world was able to allow me to drive away in my first car! Rob helped me find exactly what I was looking for and he answered every question I had, he even came early to make sure everything was ready to go! He made sure everything was correct and there were no tricks and made my first car purchase amazing ! I will be returning in a couple of years to buy another one! Thank you Rob and Auto World.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Drake, thank you so much for giving us a chance to earn your business. It was a pleasure working with you and making the purchase of your new vehicle ...as stress-free as possible. We look forward to taking care of you for all your future vehicle purchases and welcome you to the Auto World family. Congrats on the new vehicle!!!

  • 5.0 out of 5
    August 23, 2018

    This company is like no other ,the guys are not your typical salesmen. The men treat you like a friend or good neighbor,and they won't try to sell you... a car that you do not want nor can afford. I have already sent 2 other people tothem for a vehicle. Great people to work with.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your repeat business and referrals Gloria. Our goal is to treat you like family because we are a close family run business that has been... around for over a decade. Thank you so much for joining the Auto World family and congrats on the new vehicle!!!

  • 5.0 out of 5
    August 20, 2018

    I never thought shopping on their lot was going to lead me to find the vehicle I have only DREAMED of owning. The customer service Rob and Dan showed me... was incredible! Trustworthy, helpful and very knowledgeable. I could not be happier and will recommend them to anyone and everyone I know!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We love having our customers drive off one of our lots in a car they had only dreamed of owning. It was a pleasure working with you and extremely rewa...rding knowing that we could get you in the vehicle of your dreams. Welcome to the Auto World family and to knowing that you have to look no further, you know where to find your find your vehicles and where to send you friends and family. Congrats on the new vehicle!!!

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