Stapp Interstate Toyota

I went in for a tire rotation. I also asked that the piece of material behind the backseats that keeps falling down be repaired. It looked like it only needed a few more pieces of Velcro attached to keep it from falling down. However, when I got the car back, I was told that the service department had ordered a replacement part for me. This is not what I asked for. It should’ve been a simple repair. This piece has been falling down since a month or two after I purchase the car. It always seems to take a long time to get a simple service completed. I waited an hour and a half for a simple tire rotation. this is frustrating, as I had scheduled an appointment, so that they knew I was coming in, and knew what I was coming in for.

Stapp Toyota tech did not close the hood all the way after oil change. It only takes a second to check. The safety latch was the only thing keeping the hood from popping open on the highway. Wife had to pull out of highway to close the hood herself. Do better, Stapp. Called service support about the maintenance report. 2 days now. No call back.

I brought my 2024 Toyota 4Runner to Stapp Toyota for warranty work to replace a faulty camera in the driver-side mirror. What should have been a straightforward repair turned into a serious quality-control concern. After getting the vehicle back, the mirror began vibrating. When I removed the door panel to investigate, I discovered the mirror had only been secured with 2 of the 3 mounting nuts — one was completely missing. While inspecting further, I also found the door courtesy light had been improperly reinstalled and the reflector was missing entirely. This was basic warranty work on a nearly new vehicle, yet critical hardware and trim components were left unsecured or missing. A loose side mirror is not just cosmetic — it raises legitimate safety and workmanship concerns. The experience has also caused me to question the quality of other recent service performed on the vehicle, including a tire rotation after which I experienced steering wheel vibration. I expect better attention to detail, workmanship, and quality control from a Toyota dealership. Posting this in hopes that both Stapp Toyota and Toyota take these issues seriously and improve their service standards.

This was one of the fastest deals and best experiences I’ve ever had. Anthony the sales guy was very knowledgeable on the product, it was a pleasure doing business with them.

I brought my 2025 Camry in for a TPMS malfunction warning on what should have been a relaxing Saturday morning. Instead, what followed consumed my entire day and left me frustrated, out $199, and completely let down by a dealership that had every opportunity to make this right. From the moment I walked in I was informed of a $230 diagnostic fee with no guarantee it would be waived — even though my car is still under full factory warranty. The stated condition was that if the cause turned out to be something outside of warranty coverage, the full $230 would stand. When the service advisor came to the waiting area to ask about my tires, I mentioned I had recently had a winter-to-spring tire swap done at Discount Tire. She surmised on the spot that Discount had not properly reprogrammed the sensors and that because the cause was external to the vehicle, the warranty would not cover it — but she would reduce the charge to $199 plus tax. No negotiation. That was simply what I was told. When I checked out and asked the service advisor what the $199 was for, her entire response was a single word: "Labor." No elaboration. No breakdown. Just "labor." For nearly $200 on a car still under factory warranty, I deserved better than that. The issue was ultimately confirmed as incorrect TPMS sensor IDs — a programming problem, not a hardware failure. What made this experience truly infuriating was what followed. My invoice was so poorly documented that it contained no separate technician cause and correction notes — just a muddled block of text that didn't clearly explain what was found or what was done. I needed that documentation to seek reimbursement from the tire shop. A completely reasonable request. Instead I spent the better part of my Saturday being passed around, ignored, and ultimately stonewalled. A separate representative who called me after the fact claimed that Discount Tire wouldn't have the equipment to reprogram Toyota TPMS sensors — an assertion that is simply incorrect. TPMS programming tools are industry standard at every professional tire shop. This felt like a convenient deflection rather than an honest assessment — and frankly, it was insulting to my intelligence. That same representative attempted to transfer me to Ryan, the service manager. The call dropped after six rings. Ryan never called me back. I then called him myself and left a message. Still nothing. A service manager who can't be bothered to return a customer's call says everything about the culture at this dealership. When I followed up by text requesting clearer documentation, the advisor acknowledged the invoice was inadequate and said she would relay the feedback to her service manager. No offer to correct MY paperwork. No follow-up. Just silence. On a Saturday. When I was sitting there waiting for help. I've since canceled my 15k service appointment and will be returning to the dealership where I purchased my car. I came in with a straightforward problem and a reasonable request. I left feeling dismissed, overcharged, and robbed of my entire Saturday. Stapp Toyota lost my business today over a documentation request that should have taken five minutes to fulfill.

Service staff friendly and professional, service was timely and well done. Will continue to utilize Stapp service.

Everyone is nice, willing to help and get me my vehicle when I need it done. Lauren was very nice to work with. Really like your team.

Brought my tundra in for a recall software update. They did a great job and kept me informed. The automatic check in and appointment software the use kind of glitches. But no harm done I will return.

Routine service, handled very efficiently, was there for 1.5 hours, pretty quick in my book. Friendly people.

I had my vehicle serviced yesterday and when my husband picked up the car the radio was not working. Gray screen asking for a password. I’m not happy and would like to take the car in this afternoon around 4 pm to get it fixed. Always had graat service in the past. Thanks