Pines Ford

Upon entering the dealer's building, I immediately sensed that I might be in the wrong place. To start, I was informed that they were understaffed, and I had to wait for Omar, who turned out to be a less than pleasant salesman. I had called ahead, and on the phone, I was told there were several Mavericks to choose from. However, when I arrived, there were only three available. I inquired about a test drive, but Omar was uncooperative and insisted that I could only drive the car within the parking lot. Politely, I asked about lease promotions, and despite Omar's initial insistence that they only dealt with sales, I persisted in seeing the leasing options. To my surprise, when he returned with the numbers, the MSRP had mysteriously increased by $4,000, labeled as a "Market Price" adjustment. This left me feeling frustrated and disheartened, and I promptly got up and left, considering it one of the worst dealership experiences I've ever had. Regardless of what they might be offering, I have no intention of returning to this establishment.

Lies and dishonest people on the used pre-owned. Avoid this place and go to a place where you can trust. READ before you sign, otherwise, you will be sorry.

Wonderful customer service wiling to work with you. I felt comfortable and ease knowing they were going to give me a deal I could afford. Rodolfo is an amazing person. His loyalty to his customers is outstanding.

I bought a pre-owned 2022 Ford F150 Lariat SuperCrew from this dealer and very happy with the vehicle and overall, how the sale went. I got the deal I proposed without my trade which I sold privately 2 days later. I’d like to recognize 3 of the sales team that made the deal happen… 1-Marthlene Giamarese, BDC Mgr. who was my first contact when I found the vehicle on the web. She jumped through hoops for me from beginning to end & never lost her cool despite how demanding I was early on. 2-George Cabral who was my sales consultant. He showed me the vehicle, all the features, test drive and was a “no pressure/easy going” salesman who I would buy from again. He was easy to get a hold of on the phone and met or exceeded all my requests. He made sure I got new carpet mats with the truck and had it detailed ready to go upon delivery. 3-Lastly, Luis Rivas, the finance mgr., made the paperwork process easy with no stress. The fact that I bought the vehicle for cash with no financing sure helped. But he was very intelligent, knowledgeable, and provided me with a lot of info on extended warranties and how my new tag would be processed & mailed. As for the truck…I absolutely love it! It is a big upgrade from my old 2011 Ford F150 FX2. Specifically, the 10-speed transmission, the ride quality, safety features, towing, styling, and comfort is amazing. While I appreciate technology, it is overwhelming to say the least. It has been almost a month and I still can’t figure out the Infotainment system and other dash features. These trucks don’t come with an owner’s manual & the dealer said they special order me one but I’m still waiting. While millennials may enjoy online research, we old-school baby-boomers like owner’s manuals. This dealership was a 65 RT mile drive for me but well worth the trip. They have a huge dealership with tons of inventory. This vehicle was sold with the “Ford Gold Certified Blue Advantage” which made the deal well worth it. It included an extended Powertrain warranty for 7 years/100,000 miles, remaining 36M bumper-2-bumper warranty, Ford Rewards Points (still waiting for these to get credited), Sirius Radio trial, and thorough inspection of the vehicle along with 4 free oil changes. I’ll travel back here for my complimentary oil changes. You’ll be satisfied just like many other customer reviews have indicated. Thanks.

I suspect that Someone working at the dealership (in my opinion) made a key to our vehicle, ( we found out later a new key was added to our vehicle) they disabled the GPS antenna by ripping the rear panel and ripping the wires out of it. To disable GPS REPORTING. This was planned out. The camera shows Someone came onto the lot, talking to someone else on the phone being directed towards our car. They enter the car, started it, and drove away immediately How would they know that car is drivable? It’s in a service area of the Ford dealer. Our covers are covered the next day with Parts stolen off of it about $10,000. Our title now shows a theft recovery vehicle it lost $8000 of value. The dealer claims they are not responsible for anything at all and were very rude cold and friendly and helpful this whole time. They refused to do anything to help us. The police officer said there were other vehicle stolen from that lot as well in the past. So figure it out for yourself there’s still under investigation.

Nothing I despise more than a lazy staff especially in Management! As a business manager with another dealership I was attempting to assist our customer in canceling her previous warranty on her trade in and I was directed to the finance dept after being on hold for several minutes. Nothing but pure laziness telling the customer they have to go to the dealership ( out of state ) or another Ford ( in state ) then assisting them. All I was trying to obtain was the form to fill out and send in to them for her since my knowledge on the topic is better than the customers. Nope no good for the guy I spoke to which exemplifies GREED! Only assist when making money but not helping the customer. Terrible

This is the best dealer i have ever been two. The associates Omar and Luis treated me like a life long customer and even stayed late with me until my purchase was complete. They earned a customer for life. I couldnt recommend them enough.

Hello everyone. I did have an unusual experience at the Dealership on Pembroke Pines Shope. But , A couple days ago, I received a phone call from The Manager: Mr. Clarke C. Lasky, with a Courteous and Professional apology"., Nothing compared with the actitud and irrespective wellcome that I had it. I really appreciate the way he shows appreciation for his customers, and most important.... As he evaluate this incident... I will assume, He will pay more attention to his Staff evaluating the importance of been well training. I totally agree: if you getting pay for a Job.. Do it right. Mr. Lasky, Thank you.

Unknowledgeable, unaccomodating, couldn't care less if the sale was made Buy your vehicle ANYWHERE else

Stay away from Ford!!! Brought my fiance's 2016 Ford Focus in because the transmission started to slip at only 60K miles. I looked it up online and apparently this is a known issue with these cars. There are lawsuits for this and they issued an extended warranty for the transmission in these yr/models. Spoke with Marco in the service dept who was a very nice guy and seemed knowledgable but informed me that for whatever reason this vehicle VIN isn't covered and it would cost me $3000 to fix the broken dual clutch technology that they know is installed on these cars. Told me to take it up with corporate. Meanwhile, the car is completely undriveable especially with a 5 month old in the backseat. This company and their dealerships are a complete joke, the fact that they sold defective cars and are trying to pin the repairs on the customer is disgraceful. Do yourself a favor and skip Ford completely.