[{"id":255521,"personPtyId":38468398,"firstName":"Frank","lastName":"Sumadi","titleText":"Sales","emailTxt":"fsumadi@gunnauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":255504,"personPtyId":38473208,"firstName":"Coby","lastName":"Allen","titleText":"Internet Sales Consultant","shortBioText":"lifelong Texas resident, long term Acura owner, enjoy traveling to the Texas coast and\r\nfamily time.","emailTxt":"callen@gunnauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"dealerEmpStartDtUtc":"949363200","industryStartDtUtc":"949363200","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":41926,"personPtyId":38463620,"firstName":"Peter","lastName":"Holloway","titleText":"Internet Sales Manager","shortBioText":"Peter is a native of San Antonio and has been with Gunn Acura since 2004. He likes sports (especially the Spurs) spending time with family and of course cars. He's had 8 different Acura's over the years and also likes fast V-8 mustangs (he's had 4 of them).","emailTxt":"pholloway@gunnauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"dealerEmpStartDtUtc":"1078099200","industryStartDtUtc":"1078099200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":340700,"personPtyId":38478943,"firstName":"Will","lastName":"Chaudhry","titleText":"Sales Associate","emailTxt":"wchaudhry@gunnauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"dealerEmpStartDtUtc":"1427846400","industryStartDtUtc":"1427846400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":255517,"personPtyId":42457108,"firstName":"Andrew","lastName":"D'Souza","titleText":"Sales","emailTxt":"adsouza@gunnauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":255510,"firstName":"Decature","lastName":"Tounsel Jr","titleText":"Sales Manager","emailTxt":"dtounsel@gunnauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":255520,"firstName":"Adam","lastName":"Segner","titleText":"Sales","shortBioText":"Adam is a native of Fredericksburg Texas but has spent the last several years here in San Antonio. He big time sports fan, a pool shark and also loves to play golf when he can.","emailTxt":"asegner@gunnauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"dealerEmpStartDtUtc":"1412121600","industryStartDtUtc":"1183248000","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":255524,"firstName":"Joshua","lastName":"Walker","titleText":"Sales","emailTxt":"jwalker@gunnauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":255527,"personPtyId":46750085,"firstName":"Ali","lastName":"Zibakalam","titleText":"Sales","emailTxt":"azibakalam@gunnauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":340701,"firstName":"Brady","lastName":"Hester","titleText":"Sales Manager","emailTxt":"bhester@gunnauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":255533,"personPtyId":49164003,"firstName":"Javier","lastName":"Lozano","titleText":"Service Manager","emailTxt":"jlozano@gunnauto.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":255518,"personPtyId":49180293,"firstName":"Michael","lastName":"Juarez","titleText":"Sales","emailTxt":"mjuarez@gunnauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":255513,"firstName":"Matt","lastName":"Bousson","titleText":"New Vehicle Sales Manager","emailTxt":"mbousson@gunnauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":255503,"firstName":"John","lastName":"Ahlstrom","titleText":"Sales Manager","emailTxt":"jahlstrom@gunnauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":255526,"personPtyId":42397193,"firstName":"Erik","lastName":"Woodward","titleText":"Sales","shortBioText":"Erik is a native of San Antonio and is a big fan of performance cars and vintage movies. He enjoys spending time with his family and two cats here in San Antonio.","emailTxt":"ewoodward@gunnauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"dealerEmpStartDtUtc":"1375315200","industryStartDtUtc":"694224000","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":518997,"personPtyId":42408450,"firstName":"Stephen","lastName":"Payne","titleText":"Sales","emailTxt":"spayne@gunnauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"dealerEmpStartDtUtc":"1519862400","industryStartDtUtc":"1519862400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":518995,"personPtyId":49194016,"firstName":"Kenneth","lastName":"Torres","titleText":"Sales","emailTxt":"ktorres@gunnauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"dealerEmpStartDtUtc":"1512086400","industryStartDtUtc":"1012521600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":552252,"personPtyId":46205288,"firstName":"Jay","lastName":"Carver","titleText":"General Manager","emailTxt":"jcarver@gunnauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":518996,"firstName":"Nicholas","lastName":"Black","titleText":"Sales","emailTxt":"nblack@gunnauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":518998,"personPtyId":42468289,"firstName":"Steven","lastName":"Boswell","titleText":"Sales","emailTxt":"sboswell@gunnauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6119,"certifiedEmployee":false,"deptDscrp":"Internet"}]

Reviews

4.8 out of 5 4.8
397 lifetime reviews. Includes reviews of Gunn Acura from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 11, 2018

    Stop by to have oil changed. Had received a promotional coupon for a discounted oil change. Called up to see if I needed to schedule an appointment, but... was told I did not need to. I showed up and my car was told my car would be serviced in less than an hour and there was a complementary wash and vacuum service. I waited inside the service lounge where complementary snacks, coffee and sodas were available. My car was ready in less than a hour

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Gunn Acura

    Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if the...re is ever anything we can do for you.


    Worked with:
    Javier Lozano

    Service Manager

    (4.7) 21 reviews

  • 3.4 out of 5
    October 11, 2018

    My sales person was courteous. I wish Javier or any substitute would have called back on a more timely basis. My car was fixed to my satisfaction. However,... I didn???t like that they recommended an air filter and tire alignment, even though both were new. This made me wonder if they are really assessing my car (credibility). Nonetheless, everyone was courteous, and I appreciated the clean waiting area and snacks. Appreciated the loaner as well, and it was ready when we arrived.

    3.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    3.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Gunn Acura

    Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you receiv...ed. However, it seems like you had some concerns. Would you mind reaching out to us directly so that we can learn more about your experience? You can ask for our Service Director, Ralph Landt at 210-696-2232. We'd love the opportunity to understand how we can better serve you moving forward.


    Worked with:
    Javier Lozano

    Service Manager

    (4.7) 21 reviews

  • March 16, 2017

    My third Acura from Gunn - best dealership ever in sales & service -

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 6, 2018

    Friendly costumer service, nice and neat facility, attention to details, listening your concern and fixed without hesitation and complications is what... makes a big difference in costumer satisfaction and define Gunn Acura! They did a excellent paint job on my Acura MDX while lending me a brand new Acura without cost. I recommend this dealership at 100% Thank you guys !!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Gunn Acura

    Thanks! We¿¿¿re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do... for you! Hope to see you here again soon.


    Worked with:
    Javier Lozano

    Service Manager

    (4.7) 21 reviews

  • 5.0 out of 5
    October 1, 2018

    Battery dead, car towed to Gunn. Service immediate and commendable. Collision center for broken window. Service there, excellent too. Michael, Brandon,... and Giancarlo-super in all aspects!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Gunn Acura

    Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you receiv...ed. Please let us know if there is ever anything we can do for you!

  • 2.8 out of 5
    September 30, 2018

    did not meet any of my expectations; fell far below their norm based on past experiences i had an appointment - there were at least 15 cars ahead of me;... people were walking up to the service desk. there were at least 4 - 5 service advisors - all seem preoccupied and none appeared to have any concept as to how to solve the logjam! my service took more than 2.5 hours for an oil change, tirerotation

    1.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Gunn Acura

    We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the custo...mer. If you would like to discuss in what ways we can improve, please reach out to us directly. We'd love the opportunity to understand how we can better serve you moving forward.

  • 4.2 out of 5
    September 29, 2018

    The service employee Brandon was helpful. I made my appt online and Gunn had no record of it so that should be remedied. Cost of recommended service was... much high.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Gunn Acura

    Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you receiv...ed. However, it seems like you had some concerns. Would you mind reaching out to us directly so that we can learn more about your experience? We'd love the opportunity to understand how we can better serve you moving forward.


    Worked with:
    Frank Sumadi

    Sales

    (5.0) 25 reviews

  • 1.3 out of 5
    September 20, 2018

    My car has been in for multiple issues and Hal the time the response is, sorry we don???t know what???s wrong but it seems fine now after clearing engine... check lights. They have also sent me on my way with the subframe not secured so my car was scary to drive to say the least. They also damaged my windshield, clearly lied about it and have also lied about doing multipoint inspection. Ask yourself, how does brake pad life go from 90%-30% in 2 weeks? I know, because by cut corners and lied. Javier also told me to pickup a loaner day after Labor Day, a Tuesday. I show up and he says he said Monday then proceeded to argue with me about it, but when he calls to say my car is ready it???s all sunshine and rainbows on his side. I expect that type of response from my 8 year old. Not a ???professional???. Absolutely terrible customer service.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Gunn Acura

    We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the custo...mer. If you would like to discuss in what ways we can improve, please reach out to us directly at 210-696-2232 and ask for our service director, Greg Baxter. We'd love the opportunity to understand how we can better serve you moving forward.


    Worked with:
    Javier Lozano

    Service Manager

    (4.7) 21 reviews

  • 5.0 out of 5
    September 16, 2018

    Love the shuttle services. I can get my car taken care of and still make it to work on time. Also nice to have a fresh cup of coffee for my ride. The service... was completed quickly and efficiently. Andres was friendly and straight forward, handling everything as soon as I dropped my car off.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Gunn Acura

    Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if the...re is ever anything we can do for you.

  • 5.0 out of 5
    September 13, 2018

    Everything works smoothly every time I take my car in for service. Personnel are courteous and professional. The no appointment service for oil and routine... maintenance is excellent and the wash is complimentary .

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Gunn Acura

    Thank you for choosing Gunn! So glad you had a great experience.

View More Reviews