Reviews
I did not receive the survey from Acura Client Relations after service so I’m leaving awesome feedback for Alejandro here. He did a wonderful job making sure I received top-notch service and made suggestions for additional services without being pushy. I appreciate the complimentary car wash and quick service time. I will definitely be back!
I did not receive the survey from Acura Client Relations after service so I’m leaving awesome feedback for Alejandro here. He did a wonderful job making sure I received top-notch service and made suggestions for additional services without being pushy. I appreciate the complimentary car wash and quick service time. I will definitely be back!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Alejandro is always very helpful and explains everything in detail. I always make sure to choose him when getting my vehicle serviced.
Alejandro is always very helpful and explains everything in detail. I always make sure to choose him when getting my vehicle serviced.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust in Gunn! We’re glad Alejandro consistently provides helpful service and takes the time to explain everything in detail. Clear communication and making sure our customers feel confident about their vehicle’s maintenance are important to us. We’ll be sure to share your kind words with Alejandro. We appreciate your loyalty and look forward to seeing you at your next service visit!
Gabe is the best! I hope i grow up to be just like him. Didn't get a loaner though
Gabe is the best! I hope i grow up to be just like him. Didn't get a loaner though
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback! We’re thrilled to hear Gabe made such a great impression on you. We’ll be sure to pass along your kind words to him! We also understand your disappointment about not receiving a loaner vehicle. We appreciate your feedback and hope to provide an even better experience during your next visit.
I came in knowing exactly what services I needed. They also identified warranty-covered issues I hadn’t noticed! Thank you!
I came in knowing exactly what services I needed. They also identified warranty-covered issues I hadn’t noticed! Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re glad our service team took care of the maintenance you requested and identified additional issues covered under your warranty. We want our customers to feel confident knowing their vehicles are receiving thorough attention. We appreciate you choosing Gunn and look forward to assisting you with your future service needs!
I purchased my 2022 Acura MDX in July 2021, and I’ve really enjoyed owning it. It’s been a fun vehicle to drive. There are a few quirky things with some of the controls, but overall, I’ve been very happy with it. Since purchasing it, I’ve consistently taken it to Gunn Acura for service. My feeling has always been that their technicians are specifically trained on Acura vehicles and may notice things that another shop might miss. Over the years, I’ve appreciated that they make recommendations and give me options without making me feel pressured to approve something I don’t want or need. My most recent visit was no different. Mariah was the first person to greet me and get me checked in, and she was professional, friendly, and clearly takes pride in what she does. Joseph handled my service and was equally professional. He explained everything well, kept the process moving smoothly, and made the entire visit easy. I had my oil changed, tires rotated, and a few additional maintenance items taken care of. After nearly five years of bringing my MDX here, I’ve continued to have good experiences. Gunn Acura Service has earned my trust, and I wouldn’t hesitate to recommend Joseph, Mariah, and the service team to anyone looking for a reliable place to have their Acura serviced.
I purchased my 2022 Acura MDX in July 2021, and I’ve really enjoyed owning it. It’s been a fun vehicle to drive. There are a few quirky things with some of the controls, but overall, I’ve been very happy with it. Since purchasing it, I’ve consistently taken it to Gunn Acura for service. My feeling has always been that their technicians are specifically trained on Acura vehicles and may notice things that another shop might miss. Over the years, I’ve appreciated that they make recommendations and give me options without making me feel pressured to approve something I don’t want or need. My most recent visit was no different. Mariah was the first person to greet me and get me checked in, and she was professional, friendly, and clearly takes pride in what she does. Joseph handled my service and was equally professional. He explained everything well, kept the process moving smoothly, and made the entire visit easy. I had my oil changed, tires rotated, and a few additional maintenance items taken care of. After nearly five years of bringing my MDX here, I’ve continued to have good experiences. Gunn Acura Service has earned my trust, and I wouldn’t hesitate to recommend Joseph, Mariah, and the service team to anyone looking for a reliable place to have their Acura serviced.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing such a thoughtful review! We’re honored to have earned your trust over the years and are so glad you continue to have positive experiences with our service team. We’ll be sure to share your kind words with Mariah and Joseph. Thank you for choosing Gunn Acura for your MDX and for recommending our team!
Thanks Gunn Acura and their representatives for the efficient work! I came at 5:30 pm on a Monday to fix a flat tire . They took care of business that same day
Thanks Gunn Acura and their representatives for the efficient work! I came at 5:30 pm on a Monday to fix a flat tire . They took care of business that same day
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We’re glad our team was able to get you taken care of the same day, especially coming in later on a Monday with a flat tire. We truly appreciate you trusting Gunn Acura to get you back on the road quickly and safely!
Took my 2016 Acura ILX in for a recall on the master cylinder on August 6th 2026. they told me it would be a one-day job. They delivered; I got my car back at the end of the day. Mariah was helpful and respectful. She did a great job!
Took my 2016 Acura ILX in for a recall on the master cylinder on August 6th 2026. they told me it would be a one-day job. They delivered; I got my car back at the end of the day. Mariah was helpful and respectful. She did a great job!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re glad our team delivered on their promise and had your 2016 Acura ILX ready by the end of the day. We’re especially happy to hear Mariah was helpful, respectful, and made the process easy for you. We truly appreciate your trust in Gunn Acura!
My service advisor was very helpful when answering my questions concerning the repair on my vehicle. After the dynostice was done. He was able to provide me with what needed to be done. It would take a few days for them to receive the part. Since I lived a distance, I left my vehicle as they were able to repair it to my satisfaction. I was also provided with transportation back to my residence. Thank you for making me a happy customer. Honesty is the best policy. .
My service advisor was very helpful when answering my questions concerning the repair on my vehicle. After the dynostice was done. He was able to provide me with what needed to be done. It would take a few days for them to receive the part. Since I lived a distance, I left my vehicle as they were able to repair it to my satisfaction. I was also provided with transportation back to my residence. Thank you for making me a happy customer. Honesty is the best policy. .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re glad your service advisor took the time to answer your questions, clearly explain the necessary repairs, and help coordinate everything while you waited for the part. We’re also happy we could provide transportation back home. Most of all, we appreciate your trust in Gunn and your kind words about honesty and customer care!
Bought a 2025 ADX A-Spec, on July 17, 2026. It was a loaner with all the features I wanted with 4,500 miles. Felix Ndukwe had tracked my visits since 11/2024 before the ADX was available in the United States. I wanted the ADX to be mechanically reviewed before committing to a purchase. I did my due diligence against the competition - Honda, Toyota and Lexus. I keep my cars 10+ years, so this was a BIG purchase. Being a woman, I experienced patience as I narrowed down my decision with all confidence. The Gunn dealership was commendable in their sales process. I traded in my 2012 TSX wih 164,000+ miles in excellent condition and it was an easy and worthwhile process created by Peter. I worked with Andrew and Adam when Felix was off to move to a purchase forward. I do not make hasty financial decisions and I wanted to be completely confident in my ADX purchase. Felix was a trooper to check on me, when/if I was ready to purchase since 11/2024. I give him credit for his follow through. The purchase process was easy and gratifying. I was happy to purchase another Acura. I am happy to be driving a fun, luxury SUV. Learning about all the technology upgrades is a learning curve, but I will get there! My friends and neighbors are eyeing my new purchase. Gunn Acura should see some new customers from the Texas Hill Country as I zip around in my new ADX.
Bought a 2025 ADX A-Spec, on July 17, 2026. It was a loaner with all the features I wanted with 4,500 miles. Felix Ndukwe had tracked my visits since 11/2024 before the ADX was available in the United States. I wanted the ADX to be mechanically reviewed before committing to a purchase. I did my due diligence against the competition - Honda, Toyota and Lexus. I keep my cars 10+ years, so this was a BIG purchase. Being a woman, I experienced patience as I narrowed down my decision with all confidence. The Gunn dealership was commendable in their sales process. I traded in my 2012 TSX wih 164,000+ miles in excellent condition and it was an easy and worthwhile process created by Peter. I worked with Andrew and Adam when Felix was off to move to a purchase forward. I do not make hasty financial decisions and I wanted to be completely confident in my ADX purchase. Felix was a trooper to check on me, when/if I was ready to purchase since 11/2024. I give him credit for his follow through. The purchase process was easy and gratifying. I was happy to purchase another Acura. I am happy to be driving a fun, luxury SUV. Learning about all the technology upgrades is a learning curve, but I will get there! My friends and neighbors are eyeing my new purchase. Gunn Acura should see some new customers from the Texas Hill Country as I zip around in my new ADX.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing such a thoughtful and detailed review! We’re honored to have been part of such an important purchase and are thrilled you chose another Acura. Felix’s commitment to staying in touch and helping you find the right ADX over the years is something we’re especially proud of. We’re also glad Peter, Andrew, and Adam helped make the process smooth and comfortable. Congratulations on your new ADX, and thank you for trusting Gunn Acura!
I was able to make same day service appointment. Work completed promptly along with suggestions for additional services that maybe needed.
I was able to make same day service appointment. Work completed promptly along with suggestions for additional services that maybe needed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re glad we could get you scheduled for same-day service and complete the work promptly. We also appreciate you allowing our team to provide recommendations for additional services that may help keep your vehicle running smoothly. Thank you for choosing Gunn and trusting our service team!