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Gunn Acura

(1,048 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2017 consumer dealer award

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See all 22 vehicles from this dealership.

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Reviews

(1,048 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gunn Acura from DealerRater.

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I really struggled with working in my recalls due to

I really struggled with working in my recalls due to scheduling, living too far away, no loaners, etc I just kept putting them off letter after letter! When I received an email from local Gunn service department personnel that a loaner was available and detailing what I needed, I responded right away and was contacted immediately for an appointment within the week! My advisor, JT, communicated thoroughly & efficiently, answered all my questions, and performed and delivered my vehicle as promised. I am so grateful that something that caused me great stress was handled so well by Gunn. Thank you, Gunn Acura, for making my recall service as simple & painless as possible. And I sure am looking at that 2025 MDX loaner I enjoyed for a few days !!

I really struggled with working in my recalls due to

I really struggled with working in my recalls due to scheduling, living too far away, no loaners, etc I just kept putting them off letter after letter! When I received an email from local Gunn service department personnel that a loaner was available and detailing what I needed, I responded right away and was contacted immediately for an appointment within the week! My advisor, JT, communicated thoroughly & efficiently, answered all my questions, and performed and delivered my vehicle as promised. I am so grateful that something that caused me great stress was handled so well by Gunn. Thank you, Gunn Acura, for making my recall service as simple & painless as possible. And I sure am looking at that 2025 MDX loaner I enjoyed for a few days !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your experience! We understand how frustrating and stressful recall scheduling can be, and we're thrilled to hear that JT and the Gunn Acura team were able to make the process smooth, stress-free, and convenient. It’s great to know the communication, service, and loaner vehicle exceeded your expectations. We truly appreciate your trust and are so glad we could turn things around for you. And yes—that 2025 MDX is a beauty! We hope to see you again soon!

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My service advisor, Decklin (sp?

My service advisor, Decklin (sp?), was very attentive and knowledgeable. He kept me informed and educated throughout the whole process.

My service advisor, Decklin (sp?

My service advisor, Decklin (sp?), was very attentive and knowledgeable. He kept me informed and educated throughout the whole process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback! We’re so glad to hear that Decklin provided attentive and knowledgeable service throughout your visit. Keeping our customers informed every step of the way is a top priority, and we appreciate you recognizing his efforts. We’ll be sure to pass along your kind words!

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I’ve always had a great car buying experience with Felix

I’ve always had a great car buying experience with Felix and the Gunn Acura sales staff. Very friendly and attentive to my needs.

I’ve always had a great car buying experience with Felix

I’ve always had a great car buying experience with Felix and the Gunn Acura sales staff. Very friendly and attentive to my needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your kind words and continued support! We’re thrilled to hear that Felix and the Gunn Acura team consistently provide you with a great car-buying experience. Your satisfaction means a lot to us, and we truly appreciate your loyalty!

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From the first visit to the final purchase of the

From the first visit to the final purchase of the vehicle, the experience was exceptional. Scott and Matt were both professional and patient throughout. I would highly recommend Gunn Acura to friends and family. Matt and Scott deserve a rating of 10/10. Thank you, Gunn.

From the first visit to the final purchase of the

From the first visit to the final purchase of the vehicle, the experience was exceptional. Scott and Matt were both professional and patient throughout. I would highly recommend Gunn Acura to friends and family. Matt and Scott deserve a rating of 10/10. Thank you, Gunn.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much for your kind words and recommendation! We're thrilled to hear that your entire experience—from your first visit to purchasing your vehicle—was exceptional. Scott and Matt truly appreciate the shoutout and are proud to have earned your 10/10 rating. Welcome to the Gunn Acura family!

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The sales team at Gunn Acura are amazing.

The sales team at Gunn Acura are amazing. I loved their no haggle, one price selling system. They made it so easy and relaxed to buy a car. I highly recommend them.

The sales team at Gunn Acura are amazing.

The sales team at Gunn Acura are amazing. I loved their no haggle, one price selling system. They made it so easy and relaxed to buy a car. I highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear that you enjoyed our no-haggle, one-price approach and that the buying process felt easy and relaxed. Our sales team works hard to make every experience smooth and stress-free. We truly appreciate your recommendation!

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Roland did an amazing job with keeping me updated with my

Roland did an amazing job with keeping me updated with my car. He went above & beyond to ensure I was happy with the outcome. Thank you Roland!

Roland did an amazing job with keeping me updated with my

Roland did an amazing job with keeping me updated with my car. He went above & beyond to ensure I was happy with the outcome. Thank you Roland!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience! We're so glad to hear that Roland went above and beyond to keep you updated and ensure your satisfaction. His dedication to excellent customer service truly makes a difference. We'll be sure to pass along your kind words—thank you again!

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The Gunn Acura service department did another outstanding

The Gunn Acura service department did another outstanding job! My RDX needed major brake and suspension work. Once again, my service advisor, John Thomas, did an excellent job! He is always friendly, professional, knowledgeable, and responsive. Kudos to the service technician for a wonderful repair job.

The Gunn Acura service department did another outstanding

The Gunn Acura service department did another outstanding job! My RDX needed major brake and suspension work. Once again, my service advisor, John Thomas, did an excellent job! He is always friendly, professional, knowledgeable, and responsive. Kudos to the service technician for a wonderful repair job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the thoughtful review! We're thrilled to hear that John Thomas and our service technician delivered another outstanding experience on your RDX’s brake and suspension work. Your praise means a lot, and we’ll be sure to pass along the kudos to the team!

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Gunn Acura Always provides great customer service.

Gunn Acura Always provides great customer service. Technicians are very knowledgeable and helpful. Highly recommend!

Gunn Acura Always provides great customer service.

Gunn Acura Always provides great customer service. Technicians are very knowledgeable and helpful. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your wonderful review! We’re thrilled to hear that you consistently receive great customer service at Gunn Acura. Our knowledgeable technicians work hard to ensure every visit is helpful and efficient. Your recommendation means a lot to us—thank you again!

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Immediate service, great experience.

Immediate service, great experience. I made an appointment with Brandon and they took care of the rest. We drove to dealership because we don't have Acura locally. Entered the service bay and was immediately greeted and confirmed my reason for the visit, asked if there were any further issues or questions. Reviewed and photographed car and offered to wash the car at the end. In an hour, my car's software updates were complete and car washed and I was on my way. Everything i expected and a little more. Wish we had one of their dealerships in our local area.

Immediate service, great experience.

Immediate service, great experience. I made an appointment with Brandon and they took care of the rest. We drove to dealership because we don't have Acura locally. Entered the service bay and was immediately greeted and confirmed my reason for the visit, asked if there were any further issues or questions. Reviewed and photographed car and offered to wash the car at the end. In an hour, my car's software updates were complete and car washed and I was on my way. Everything i expected and a little more. Wish we had one of their dealerships in our local area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Professional, compassionate, patient!

Professional, compassionate, patient! One of the best dealers and people for the car purchase experience.

Professional, compassionate, patient!

Professional, compassionate, patient! One of the best dealers and people for the car purchase experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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