Freedom Wheels Hours
I am somewhat confused. I came across this dealer on cars.com. It initially appeared to be a great deal, but the lack of response has been discouraging.... I sent an e-mail and called several times without receiving a response. I even stayed on the phone for long periods of time. I am reserving judgment for now, but concerned that according to comments not responding to phone calls and e-mails were an issue in July 2016. It seems “Freedom Wheels” has a great concept, but is still lacking in basic day to day operations. Does the dealership even exist anymore?
I tried to contact Freedom Wheels multiple times both on the phone during their stated business hours, and emailing through cars.com and their website,... and got no response.
I apologize for the lack of response. We changed our email provider and recently discovered that many of our online leads are being received in our "j...unk" mail. We are working to have that corrected. As for not returning messages, being short staffed is not an excuse. We take pride in our customer service and strive to answer each and every call. We will certainly work harder to see that we continue to offer the customer service that we are known for.
They were very honest. When they contacted me they asked what I was looking for and they told me each specific car the model, year, miles, pricing that... was in my price range. Cars he did not recommend he told me what was wrong with it and why he wouldn't offer that as a first car
Ms. Vaughn, Thank you for your wonderful review. We take pride in our customer service and answer questions as if we were selling a vehicle to our o...wn family. We look forward to hearing from you the next time you are in the market for a vehicle!
it's hard to rate, since I was never contacted. they had a vehicle I was interested in. from what I read it seems like a good program.
I apologize for not contacting you. It was recently discovered that numerous emails from the dealer sites are being directed into our junk folders of ...our email accounts. We have taken steps to correct that action. It is certainly our intent to contact each person who is interested in our vehicles as the net proceeds of each sale is used to prepare a vehicle for a low-income family. I hope you will consider Freedom Wheels in future vehicle needs.
I am very pleased with my 04 Honda element I purchased from freedom wheels. I couldn't be happier with my experience here. The car I purchased ended up... having a small issue and freedom wheels couldn't have been more helpful with fixing it. Kim made sure I was updated on my vehicle as it was serviced. She even gave me her personal cell so I could contact her about car. Excellent customer service here!!!! This is an honest dealership to buy an excellent priced, reliable and quality used car from. Thank you freedom wheels!
It took over 6 hrs. to complete the sale. I drove 3 hours to get my van. The salesman told me the tires were good they were not. I drive the 3 hours home.... The next day the check engine light along with VSC light comes on. The DVD player doesn't work. I can't get the salesman to return my phone call. Never again.
Allan, We are sorry to hear that your experience with Freedom Wheels was not a pleasant one. We would like to speak to you about your experience so ...that we can ensure this does not happen again. We have had some staffing changes over the last year, but that is no excuse for sub-par customer service. Please call Kim Hernandez or Rick Sipes at 410.242.9674 and ask to speak to one of us directly. We hope to hear from you soon.
This was a great buying experience the staff was very helpful. My salesmen Brian was great I would recommend this dealer to anyone who is looking for a... good vehicle at a good price and to know that you purchase will be going to help another family in need is a plus
Sent automated request for info on certain vehicle, no reply.
Pat was very friendly and forward to deal with, addressed all my concerns, and delivered my 2002 Dodge Grand Caravan EX the same day, at the previously... agreed upon price, following a good 30 minute, no pressure test drive to be sure it was what I really wanted. It was, and then some. I will definitely return here when in the market for another reasonably priced, well maintained and fully functioning quality used car in the future.
They do clean up the car. Yes, they do try to make sure they run. But they don't really make sure they pass inspection in Maryland. I know because when... I took my car for a test drive, the momentary stop at a mechanic's place took less than five minutes to find problems that would have failed anywhere! When this was brought to their attention, they simply decided not to sell the car. So they would rather not negotiate repairs, or price. So in that way they are not unlike any other used car dealer! So it is what it is.