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Ken the car guy was fantastic and always fantastic to deal with.. Awesome people behind the scenes made everything so easy. Loving my k5!!!! Simple and... smooth transaction.
I spoke with the general manager Wade Biddle at Alexander kia. He was helpful on the phone with me. He said that he can take care of my special request... for buying down the interest rate and add it to the total price with zero apr due to religious purposes. I applied for finance and got approved with the tier 1 rate. I agreed to the quoted price although it was higher than the buy-down amount. Everything looks good until the last stage of the purchase. I called and texted him several times so I can come to the store to finalize the deal. He stopped responding to my calls and texts with no apparent reason. I purchased my car from a different dealer with even a better price. But still not clear why he acted such an unprofessional way as a general manager. It was a disappointing experience for the Alexander family brand and poor communication from a general manager at Alexander Kia.
The entire buying process was very professional. The entire staff made us feel comfortable providing a stress and pressure free environment. Our experience... was highlighted by our sales consultant Dwayne, who made every effort to make sure we had the vehicle that best fit our needs and made sure every question we had was answered throughly and accurately.
Thank you for this lovely review! I feel so grateful that you chose to come to Alexander Kia. It's wonderful to hear Dwayne and our team were helpful ...during your visit. If you have any questions, please don't hesitate to reach out to us again.
Adam and Andrew were great to work with. What I greatly appreciated was a no pressure environment. I shopped around to several other dealerships and stopped... in without an appointment to look at the Telluride. The no pressure team at Alexander Kia and the vehicle itself won me over the other dealerships who were aggressively trying to push a sale.
salesman made it quick and easy to find a car. great place very friendly everyone one there talked to you.it took less than one hour to find a car and... do the paper work
Ken was great he helped me decide on the Kia Optima S. I told him I was looking for a car with a lot of safety features. He showed me all the safety features... that it came with and explained on how they worked. Overall great experience I’m very happy with my car.
My wife and I were looking for a new car in northcentral PA and saw on Alexander Kia's website that they had several with the features that we wanted.... We walked in as new customers and were immediately greeted by Mike who did an excellent job discussing our needs and showing us just what we were looking for. We bought from them because they treated us better than any dealership we've known. I highly recommend Alexander Kia and especially Mike for their 5 Star customer service.
Was looking for an older used van. They had the perfect one on the lot. They were quick and very pleasant to deal with. Even spoke with the mechanics.... Thank you Adam and crew.
Ken was great! Very personable, helpful and polite! If I need another car, Im going back there! He answered all of our questions and was very patient with... us!
Although it takes a few hours when purchasing a new car, this place was great. The other customers getting service work had nothing but nice things to... say about Alexander Kia, and also how happy they are with their vehicles and the dealership. Will definitely purchase another new car their.