I put my Jeep on consignment to sell with them. They said they sold it. Sent me a check for the purchase price which bounced!!! As of this writing they... haven’t answered their phone. Needless to say I am distraught. This is awful. Spare yourself heartache and do not deal with these people
I did my homework and came up with app 4 Jeep’s I was interested in by searching their web site. You show up, keys are in the door and you just test drive.... What a great experience. I found the one I wanted. Matt assisted with the paperwork and I was out of the door in minutes. They delivered my Jeep a couple days after which I then took t a local repair shop to check it out. The inner seal on the right wheel was leaking. I had this repaired and was reimbursed by the preowned store like they said they would. I definitely recommend them for anyone who wants to purchase a Jeep. Great experience.
So, almost missed this place because I ALMOST listened to some of the negative reviews. Glad I decided I could make my own mind up. This place is top notch.... not only found a great jeep at a good price the service was excellent. 2 weeks after I took it home we had our 1st big rain and I discovered I had a leak in my soft top. Called the guys up and with no questions asked I was given a brand new soft top. They installed it while I waited and even fixed a problem with my door that I hadn't even noticed yet. Wasn't charged anything and they apologized for missing the leak in the first place. Had I bought this anywhere else I would have been straight outta luck. I really hope no one else lets a few bitter people make up their mind for them about this place because they will miss out on an awesome buying experience.
I have never been treated better!!!!!!!!!!! Every car lot I go to they take one look at me (Tiny, Asian and a woman) and they try to talk to me like I'm... a little kid or like I have never even SEEN a car before! It's so frustrating!! I went up there last Saturday and I was greeted by a woman! She (Liz) was great! She told me she understood how I felt and told me I didn't have to worry about it happening here, and I didn't! I worked with her for a while and then I started working with a man because she had to step out. I was worried that she wouldn't get credit (because I had found my Jeep) and then he told me that they don't work on commission!!!! What??? A car lot that has their priorities straight?!? Never thought I would see the day! Liz and the staff at The Preowned Store are truly a gift if you are looking for a nice Jeep at a great price! You absolutely have to stop by here and look at all of the Jeeps! All of the staff is wonderful and helpful! You will not be sorry!
This place was absolutely amazing! If you are within a 200 mile radius, don't even bother going anywhere else! It is a one stop Jeep store! Not only do... they have tons of models to choose from, they sell all of the parts and do all of the servicing in-store! They even just started carrying the AEV line!!! I CANNOT WAIT to go back and see what else I can get for my Jeep! The owner and all of the sales associates were very friendly and incredibly knowledgeable. They answered all of my questions, offered information I did not even think about and they helped me pick out the perfect Jeep for under my budget!
I have never dealt with a dealership that was this unprofessional. These people as though you are doing them a favor and really need to work on having... a better relationship with their customers. I was hesitant about even doing business with them because of the reviews but I now see why they are rated so poorly.
These guys are about as sleazy as they come. They always manage to make "mistakes" that work to their favor and then dance about trying to avoid having... to fix them. Case in point - I bought a 4 year extended warranty and then when they sent it in, somehow I wound up with a 2 year policy instead. I brought it to their attention no less than FIVE times and they always promised they'd get right on it and get it fixed - except that they never did. To this day - they still haven't fixed that problem. Phone calls have gone unreturned and they just act completely ignorant of it the next time you talk to them. Of course they have never fixed this...I'm sure they just bought a 2 year policy and pocketed the additional money. Crooked! The icing on the cake was recently when I brought my Jeep in to them for warranty repairs and they completely failed to secure it and it got stolen off their lot. Then, I found out that they're so cheap that they only bought insurance to cover THEM. They let my Jeep get stolen and now it's going against my own insurance and they have completely washed their hands of the matter. Again - they conveniently forgot to call me back when I asked to have their "controller" who is in charge of their insurance policy call me. I found out after the fact that they've had theft problems out there for a while now, but never bothered to do anything about it. To top it all off, today I get a phone call from these losers - not to apologize or even mention what went down, but to try and sell me another Jeep!! It'll be a cold day in hell before I ever buy anything from them again. Do yourself a favor - go find a Jeep somewhere else. These guys are about as crooked as they come.
I have mixed feelings on this place. I bought a 2004 Wrangler in Aug. On one hand I really like the people and they have a great selection of jeeps, on... the other hand the jeep I bought has way to many issues. We agreed before I bought it that they would replace the rear main seal and although I had to bring it back up for repairs 4 times they have refused to fix the leak. Additionally the AC compressor is leaking all over the place and again they are refusing to fix it under warranty. They aren't debating if it's covered or not just that they can't see an active leak. I mean there is fluid everywhere both on the rear main and the AC compressor. Additionally it was on the "we owe" to fix the rear main leak so it was agreed on to replace before purchase. That said, they had to replace the fuel pump (after 3 visits and constant begging), the water pump, the radiator, and the lower radiator hose, the other hose was leaking badly too and that had to be fixed, plus the gear shifter plastic. So I appreciate them fixing those things, but thats also a lot more issues than i'd expect as well. Bottomline we had an agreement to fix the rear main, and it's not fixed and it's still leaking. The AC compressor is still leaking badly, and it's stalled a few times.
If a dealership is going to advertise online, then they should also respond to inquiries online. I asked about a couple different vehicles advertised,... yet never received a reply. People, it's not that hard to send an email. Very poor customer service.
This is a great place to buy a used Jeep. I needed to replace a Wrangler which was "totaled" in a wreck. I visited all area dealers and drove about 40... vehicles before making a decision. These guys are friendly, knowledgeable, and helpful. I selected a Wrangler which was "close" and they modified it to meet my needs. This may not be the "cheapest" dealer but you will not waste your time and you can get exactly what you want. I would definitely recommend this dealer all the way around: service, financing, knowledge, all of it.