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Lithia Ford of Roseburg

3.8
(424 reviews)
Sales hours: 8:30am to 6:30pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 8:30am–6:30pm 7:30am–5:30pm
Tuesday 8:30am–6:30pm 7:30am–5:30pm
Wednesday 8:30am–6:30pm 7:30am–5:30pm
Thursday 8:30am–6:30pm 7:30am–5:30pm
Friday 8:30am–6:30pm 7:30am–5:30pm
Saturday 8:30am–6:30pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed

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Reviews

3.8
(424 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Ford of Roseburg from DealerRater.

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5.0

I recently purchased a 2021 Yukon from Lithia Ford of

I recently purchased a 2021 Yukon from Lithia Ford of Roseburg, I dealt with Micah Macalister and Jared LaVerne, they were both very helpful. They responded to questions and supplied info on a timely basis! I had the vehicle shipped from Roseburg to my home in Alto Mi 1900+ miles. All went off with out a hitch. Also thanks to Devin Schubert the manager for monitoring the transaction ! I would not hesitate to purchaser from this group again! David J Alto Mi

5.0

I recently purchased a 2021 Yukon from Lithia Ford of

I recently purchased a 2021 Yukon from Lithia Ford of Roseburg, I dealt with Micah Macalister and Jared LaVerne, they were both very helpful. They responded to questions and supplied info on a timely basis! I had the vehicle shipped from Roseburg to my home in Alto Mi 1900+ miles. All went off with out a hitch. Also thanks to Devin Schubert the manager for monitoring the transaction ! I would not hesitate to purchaser from this group again! David J Alto Mi

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hey Dave! Thank you for sharing your positive experience with Micah, Jared, and Devin at Lithia Ford of Roseburg! We're glad to hear everything went smoothly with the purchase and shipping process. Enjoy your 2021 Yukon!

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5.0

Overall exceptional experience!

Overall exceptional experience! Was able to work with Micah and do most of my deal online and via text/email. Got a great price on my trade-in, and they had the exact truck I wanted, at the price I wanted! Drove down from Salem and the team at Lithia got me in and out in less than an hour! Sales and Finance were awesome to work with. 10/10 will buy from them again! Ask for Micah!

5.0

Overall exceptional experience!

Overall exceptional experience! Was able to work with Micah and do most of my deal online and via text/email. Got a great price on my trade-in, and they had the exact truck I wanted, at the price I wanted! Drove down from Salem and the team at Lithia got me in and out in less than an hour! Sales and Finance were awesome to work with. 10/10 will buy from them again! Ask for Micah!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Casey, we're delighted to hear that Micah and the team at Lithia Ford of Roseburg made your experience exceptional! Enjoy your new truck, and we look forward to seeing you again in the future.

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5.0

Overall exceptional experience!

Overall exceptional experience! Was able to work with Micah and do most of my deal online and via text/email. Got a great price on my trade-in, and they had the exact truck I wanted, at the price I wanted! Drove down from Salem and the team at Lithia got me in and out in less than an hour! Sales and Finance were awesome to work with. 10/10 will buy from them again! Ask for Micah!

5.0

Overall exceptional experience!

Overall exceptional experience! Was able to work with Micah and do most of my deal online and via text/email. Got a great price on my trade-in, and they had the exact truck I wanted, at the price I wanted! Drove down from Salem and the team at Lithia got me in and out in less than an hour! Sales and Finance were awesome to work with. 10/10 will buy from them again! Ask for Micah!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Casey, we're delighted to hear that Micah and the team at Lithia Ford of Roseburg made your experience exceptional! Thanks for making the trip from Salem and sharing your positive feedback. Enjoy your new truck!

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1.0

I will never trust Lithia auto techs ever again.

I will never trust Lithia auto techs ever again. Either incompetent or straight crooks. Ridiculous

1.0

I will never trust Lithia auto techs ever again.

I will never trust Lithia auto techs ever again. Either incompetent or straight crooks. Ridiculous

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jered, we aim for trustworthy, quality service and it is regrettable to hear that this was not your experience. Please reach out at your earliest convenience if you are willing to discuss this further. Thank you. Jerry Davis - Service Director - 541-957-5215

Consumer response

Well, you be xxxx sure you won't fool me a fourth time... I picked up my car Tuesday and it made it to my home in Drain. Now the clutch won't engage again!? Like wow... But i will let you know what the mechanic finds on the 28th.

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5.0

The whole transaction moved comfortably quickly compared

The whole transaction moved comfortably quickly compared to all of our other automobile purchases over the years. We were treated with respect and dignity. That goes a long way.

5.0

The whole transaction moved comfortably quickly compared

The whole transaction moved comfortably quickly compared to all of our other automobile purchases over the years. We were treated with respect and dignity. That goes a long way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Willy, it's great to know that your experience at Lithia Ford of Roseburg was efficient and respectful. We appreciate the feedback and look forward to seeing you again soon!

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2.0

I brought my 2016 Lincoln MKX Black Lable into Lithia

I brought my 2016 Lincoln MKX Black Lable into Lithia Ford Roseburg with 54,000 miles for Sunroof Water Leak. I fully explained leak issue before making the 3-hr. drive one way to Lithia Ford service center in Roseburg. Ben the assistant service manager checked me in and took down my concerns. I have a 7-year extended bumper to bumper Ford Protect Service Plan, this was my first use of it. The car floors were dried out after having been soaked by sunroof drains being plugged by me. There was no easy way to access the rear sunroof drains myself, so I took it to supposed qualified Ford Service location as directed by the warrantee staff I called. Ben was very nice and checked the car over and fully understood the issue. I explained I had concerns about mold smells and electronics in the floors as well as carpets and padding having been affected by water damage, I was assured he would look into it. 5 days or so later Ben called and said my car was ready. He said they had found and fixed leaks as well as having placed fans inside to make sure it was dry - they did not lift carpets to see if there were pockets of water nor inspect in floor electronics saying my very expensive Ford Protect Warrantee (near $3000.00) bumper to bumper policy did not allow that. I arrived to pick up my repaired car. They brought it around, it had so much condensation it was dripping down the windows and sunroof onto seats. The floors stood in water on passenger's side front and rear. Ben tried to sop it up with rags before I saw it. I was forced to sop up carpets with my own towels we carry, I complained about the statement that they had dried the car out, the service tech was called up and all he and Ben had was lame excuses for the wet floors. The tech was proud that they had poured water on sunroof to find leak, of course if drains are plugged like the owner said they were this poured water would pool in car floors after draining down headliner and side paneling. Owner could not possibly know what he was talking about as owners are dunmb xxxxs. Clean the drains then check if they work maybe. My wife and I drove home with her having soaked feet. I spent over a week drying the car out with fans and heat lamps while being unable to use the car. It now seems dried for the most part and is not leaking that I see. I am still concerned with the electronics in the floors including the electrical connections for the 21-position heat cool massage seats. Lithia seems unconcerned but heck it is not there car. It appeared after tech's explanation that he ran fans to dry car with windows up - no place for wet air to go but condensate which the spread dampness throughout the car (mold). Let's see if you are trying to dry a car out, before you call job completed you should check to see if car is dry, dah! It showed no commitment to doing a satisfactory job nor an excellent service as Ford Protect 7-year warrantee promised. I told Ben I was unhappy with their service and would give them a grade of a D for lack of completion, but the sunroof drains do now pass water. If this is how Ford Protect 7-year warrantees work your better off buying an aftermarket warrantee. As I said my car was dry when I delivered to service dept. which took much effort that I had to redo after picking my car up. I have no confidence in Lithia Service Dept. I have purchased at least 7 cars over the decades from Lithia, likely not to do so again. Ben was a fine young man put in an awful position with no real support from Ford Protect nor tech staff. Lithia had no issue with charging me the $100 co-pay for an uncompleted crappy job. I would think that was hard to do with a straight face.

2.0

I brought my 2016 Lincoln MKX Black Lable into Lithia

I brought my 2016 Lincoln MKX Black Lable into Lithia Ford Roseburg with 54,000 miles for Sunroof Water Leak. I fully explained leak issue before making the 3-hr. drive one way to Lithia Ford service center in Roseburg. Ben the assistant service manager checked me in and took down my concerns. I have a 7-year extended bumper to bumper Ford Protect Service Plan, this was my first use of it. The car floors were dried out after having been soaked by sunroof drains being plugged by me. There was no easy way to access the rear sunroof drains myself, so I took it to supposed qualified Ford Service location as directed by the warrantee staff I called. Ben was very nice and checked the car over and fully understood the issue. I explained I had concerns about mold smells and electronics in the floors as well as carpets and padding having been affected by water damage, I was assured he would look into it. 5 days or so later Ben called and said my car was ready. He said they had found and fixed leaks as well as having placed fans inside to make sure it was dry - they did not lift carpets to see if there were pockets of water nor inspect in floor electronics saying my very expensive Ford Protect Warrantee (near $3000.00) bumper to bumper policy did not allow that. I arrived to pick up my repaired car. They brought it around, it had so much condensation it was dripping down the windows and sunroof onto seats. The floors stood in water on passenger's side front and rear. Ben tried to sop it up with rags before I saw it. I was forced to sop up carpets with my own towels we carry, I complained about the statement that they had dried the car out, the service tech was called up and all he and Ben had was lame excuses for the wet floors. The tech was proud that they had poured water on sunroof to find leak, of course if drains are plugged like the owner said they were this poured water would pool in car floors after draining down headliner and side paneling. Owner could not possibly know what he was talking about as owners are dunmb xxxxs. Clean the drains then check if they work maybe. My wife and I drove home with her having soaked feet. I spent over a week drying the car out with fans and heat lamps while being unable to use the car. It now seems dried for the most part and is not leaking that I see. I am still concerned with the electronics in the floors including the electrical connections for the 21-position heat cool massage seats. Lithia seems unconcerned but heck it is not there car. It appeared after tech's explanation that he ran fans to dry car with windows up - no place for wet air to go but condensate which the spread dampness throughout the car (mold). Let's see if you are trying to dry a car out, before you call job completed you should check to see if car is dry, dah! It showed no commitment to doing a satisfactory job nor an excellent service as Ford Protect 7-year warrantee promised. I told Ben I was unhappy with their service and would give them a grade of a D for lack of completion, but the sunroof drains do now pass water. If this is how Ford Protect 7-year warrantees work your better off buying an aftermarket warrantee. As I said my car was dry when I delivered to service dept. which took much effort that I had to redo after picking my car up. I have no confidence in Lithia Service Dept. I have purchased at least 7 cars over the decades from Lithia, likely not to do so again. Ben was a fine young man put in an awful position with no real support from Ford Protect nor tech staff. Lithia had no issue with charging me the $100 co-pay for an uncompleted crappy job. I would think that was hard to do with a straight face.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Thank you for providing us with your feedback, Steve. I take these matters very seriously and I am saddened to hear about the incident you have described. Please contact me at your earliest convenience so we can discuss this further and work towards a positive resolution. Sincerely, Jerry Davis | Service Manager

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1.0

Dealership has really poor customer service they don't

Dealership has really poor customer service they don't call you back they don't do the repairs properly and I've taken the vehicle back twice so far it still doesn't work the dealer ignores my calls corporate doesn't call me back the general manager won't call you back I would avoid this dealership.

1.0

Dealership has really poor customer service they don't

Dealership has really poor customer service they don't call you back they don't do the repairs properly and I've taken the vehicle back twice so far it still doesn't work the dealer ignores my calls corporate doesn't call me back the general manager won't call you back I would avoid this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Robert Johnson | Service Manager

Consumer response

I've been waiting for a response from your dealership for a week and a half, no one there seems much interested in customer service except for Jeff at The body shop. Sure I'd love to get resolution my phone number is 541-530-9863

Consumer response

The more I think about it I was on chat with a guy named Robert on Monday April 3rd from the dealership and Robert said he would have someone call me back I'm sorry not April 3rd let me go back to what day it was a week before that March 27th I had a text chat with Robert from the dealership who said he would have someone call me back. Are you that Robert?

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1.0

I bought a 2010 camaro from lithia ford of roseburg.

I bought a 2010 camaro from lithia ford of roseburg. It has had problem after problem and the dealership said I had a certain period to bring the car back and they'll fix any problems it might have, I spoke with them less than 24 hours later about EVERYTHING going on and they never charted it so "it never happened" and they would not make it right. The one thing they agreed to help with was the rim that was very bent and caused my car to need an alignment as well. They paid for a portion and I had to cover the rest and they did an alignment before the rim came in since they had to order it. I got 4 brand new tires before noticing the rim was messed up, and they promised they would realign it again after the rim was put on. They did not, they told me they did but they did not. And because of it my brand new front tires are messed up and I can't drive it because they are going to blow if I'm driving it. This is my only vehicle I can drive, I can't miss college or work but I don't have the money to buy new tires AGAIN and they won't help so I have to drive it and risk it. Not to mention the service department will not answer ever.

1.0

I bought a 2010 camaro from lithia ford of roseburg.

I bought a 2010 camaro from lithia ford of roseburg. It has had problem after problem and the dealership said I had a certain period to bring the car back and they'll fix any problems it might have, I spoke with them less than 24 hours later about EVERYTHING going on and they never charted it so "it never happened" and they would not make it right. The one thing they agreed to help with was the rim that was very bent and caused my car to need an alignment as well. They paid for a portion and I had to cover the rest and they did an alignment before the rim came in since they had to order it. I got 4 brand new tires before noticing the rim was messed up, and they promised they would realign it again after the rim was put on. They did not, they told me they did but they did not. And because of it my brand new front tires are messed up and I can't drive it because they are going to blow if I'm driving it. This is my only vehicle I can drive, I can't miss college or work but I don't have the money to buy new tires AGAIN and they won't help so I have to drive it and risk it. Not to mention the service department will not answer ever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to us whenever you have a free moment as we'd like to hear more about what happened and work together to come to a resolution that improves your experience. Sincerely, Robert Johnson | Service Manager

Consumer response

I would like to get my tires replaced so i can drive my car, i already replaced 4 tires and 2 are messed up because of lithia

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5.0

Great people to talk to and deal with.

Great people to talk to and deal with. Was in and out in no time.

5.0

Great people to talk to and deal with.

Great people to talk to and deal with. Was in and out in no time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Sincerely, Wayne Knowles | General Manager

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5.0

Keven was extremely easy to work and talk with, he is

Keven was extremely easy to work and talk with, he is very straight forward, no nonsense and zero pressure, three qualities I value a great deal! Between he and Paul, we were in and out in about half of the time I expected, a very relaxing experience.

5.0

Keven was extremely easy to work and talk with, he is

Keven was extremely easy to work and talk with, he is very straight forward, no nonsense and zero pressure, three qualities I value a great deal! Between he and Paul, we were in and out in about half of the time I expected, a very relaxing experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, Wayne Knowles | General Manager

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