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Brown's Sales and Leasing Guttenberg

(482 reviews)

Reviews

(482 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brown's Sales and Leasing Guttenberg from DealerRater.

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Excellent service

Had warranty work done and everything was as smooth as it could be. The issue was repaired with no questions asked and the staff was more than happy to help with whatever I needed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Nate for the kind words. We look forward to seeing you again.

Great Service - Friendly People

Ron and the service crew was able to fix my car and save me from having to purchase a very expensive part. Great troubleshooting and Great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for trusting us with your service needs.

Quick oil change

I called one day in advance for an oil change and, as usual, they were able to accommodate me without any problem. Service is typically done when needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you Mr. Bill for coming to us for your service needs.

They did an awesome job detailing my car

Look like brand new when they finished. Did a wonderful job cleaning the inside especially the windows. There is nothing I enjoy more than having clean windows

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Ron and his team at Brown’s are phenomenal!

The service department at Brown’s is the best I’ve ever experienced! The competence, the communication and the overall process is second to none. This is far and away the best place to go.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Replaced air conditioner on my trailer

The service was excellent. Brown's had a unit in stock and an installation date was very convenient. I wish the time frame was related in a better manner. I didn't get the 30 minute notice that I was promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Quick oil change and wash

I needed a quick oil change - Ron was super accommodating, got my car in and even washed it so it was ready for my trip. THANKS

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Prompt Service

I had a limited space of time to get my truck serviced and repaired. Ron, the service manager, was very accommodating and serviced my truck according to my time frame. They provided me with a reliable and clean loaner car during the time of my service (one day). I highly recommend Brown's Ford and Leasing in Guttenberg. They care about excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Superior Treatment

Not only did they get my car in promptly for an overdue oil change, but gave me a new car to drive while they were working on mine. Ron in the shop always treats me like I am #1. Great customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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service brakes on RV

We're from Montana, our brakes locked up and totally destroyed the brakes. to my surprise they got it right in and despite having problems getting parts they finished it in a couple of days which worked perfectly for our camping reservations. I am a retired dealership owner and I did not expect that turn around. Also they kept me informed of progress every day so I didn't have to call. Great team!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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