Worst Car buying experience
They sold me a 2018 xc60 with just 20k miles with a bad tire/wheel. Car was vibrating and pulling to the right when I drove over 60mph as soon as I drove it off the lot on my way home from the dealership. When I tried to schedule an appointment to have it checked. They ignored me. Didn't return my calls. They didn't call me back until a month later. Then when they did take a look they totally blamed it on me said I hit the rims or something and told me the car had passed certified inspection so they won't take responsibility. I knew they're lying because when buying the car, the advertisement online didn't say 'certified pre-owed' but just 'used'. I wanted a certified car so when I called and asked if it can be certified they said they can get that done no problem at no additional cost. When I got there they said it's late today they can't submit paperwork to volvo for certification but they did all the certified inspection so I don't need to worry about it. They told me they'll send in the paperwork to volvo on Monday, 2 days after I buy it. I didn't think much of it since I thought they were an honest business. But I forgot I was dealing with a car dealership. My advice to anyone in a similar situation. Don't buy a used car if it's not certified from a dealership even if they convince you they did the same inspection that's on a certified car. This is the worst buying experience I've had ever. Regret it big time! I've registered a complaint with BBB. Hope they can resolve this.
Great car buying experience
Worked with Hank Diaz on the purchase Of a new vehicle after scouring the website on the current offers on XC60’s. I knew what I wanted and I needed a quick, easy and fair transaction. Hank and Velde team delivered on all levels.
Thank you so much for this review and feedback! We look forward to working with you for many years to come. - Morgan
Looking for a new Volvo?
Very professional and friendly staff. The purchase of my new Volvo was enjoyable and hassle free. Also, I appreciate the "no haggle" approach of this dealership.
Mike, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Thanks again for your business! Take care!
The Scherer Brand continues to evolve and expand. We were so excited to get into a Volvo under the Scherer Family as they continue traditions of taking care of people.
Hi Dan, we are very happy to have provided you with such a positive experience! Thank you and we hope to be of service to you again!
The best in Peoria
Enjoyable experience with all aspects regarding the purchase of our new Volvo. Could not be more happy with the dealership and all the staff at Scherer Lincoln Volvo!
Angie, we're happy to hear you had such a positive experience with our team! Congratulations on your new vehicle! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
We have been Velde Volvo Lincoln customers for a very long time. It's their service that keeps us coming back year after year!
Servicing of my Lincoln
This is my second Lincoln. You have always taken excellent care of my cars! Thanks!
Ford Explorer Service
The service department has been excellent for the maintenance of the Explorer.
We're more than happy to help keep your Explorer running great! Thanks again for your business! Take care!
Oil change went smoothly as usual. I however, had a problems just yesterday that I needed to get my car in for a repair. Was able to leave my car yesterday, parts were ordered and fixed today by noon. Also had a loan car so I wasn't stranded. I really appreciate getting my car in at moments notice and getting it fixed.
Cheryl, your positive review means a lot to us and we?re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!
I always have a good experience at Velde. They are courteous, professional and helpful.