Reviews
Write a reviewCooperLane:
I always have a good experience at Velde. They are courteous, professional and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
notneeded
I have tried to send this a couple of times and it just won't go. The oil change/tire rotation was fine. In topping off the nitrogen in the tires, they forgot to put a valve cap back on. When I found that while washing the car, I called and asked them to mail me one....instead of that, one of the guys brought by several green caps so I'd have a couple of spares in addition.....all while on his way home....now that is Velde service and why family has had 15 Lincolns from them over the years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Keith, thank you for writing this fantastic review and giving our dealership such a high star rating! It is great to hear our Staff took such great care of you over the years!
Velde experience
I purchased a 2014 Lincoln MKX from Velde. Everything related to the purchase ad subsequent service appointment was quite satisfactory.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
David, thank you for your kind words and congratulations on your new vehicle! Please let us know if you ever need anything else! Take care!
Great service!
Awesome service! Would definitely recommend to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stanton, we're pleased to hear everything was completed to your satisfaction! It is great to hear our Staff took such great care of you! We hope to see you here again!
Car Service
The experience was wonderful. Courtesy was great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great customer service & great professionals
I bought new tires from the dealership and had them installed there also
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Butler
Marty "Buckets" Butler did a great job and directed me to the perfect car! He is very knowledgeable in regards to the cars and sales process. Dale, give this guy a raise!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Pleasant, honest, efficient every time!
As we drove off after our last visit for a tire rotation and oil change we remarked that it's always a pleasant experience every time we go. We've bought two sets of tires and had miscellaneous routine service - big and small - done. That's the reason we drive from Lexington to Peoria rather than going to the dealer in Bloomington/Normal where that was never the case. Thanks!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're happy to hear that you're pleased with the service you receive here at Lincoln of Peoria, Donna! We sincerely appreciate your business and hope to continue to serve you for many years to come. Take care!
Owner
Very nice people to deal with. I had my Lincoln mkz detailed. Cost was $150.00. There was several dirty spots that was not cleaned or was accidentally missed. The smell of the cleaning solution was almost unbearable. Most of it has gone away now. Which I am certainly glad. I don't think I will have it detailed there again.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Exceptional customer service
Great Customer service...they take pride in making you feel as a valued customer
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase