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Mills Ford Lincoln Chrysler

(180 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:00am–5:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
New (320) 295-7822 (320) 295-7822
Used (320) 295-7776 (320) 295-7776
Service (320) 403-9511 (320) 403-9511

Reviews

(180 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mills Ford Lincoln Chrysler from DealerRater.

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If this vehicle would have been at another dealer I would

If this vehicle would have been at another dealer I would have walked out of Mills. They could care less if they sold the vehicle or not. Had to walk in and search out for someone to show us a vehicle. Then after we started talking to make the deal it took them an hour to offer us anything. When they "cleaned" the vehicle for us to take at the end it looked like the took 5 seconds with some wet wipes on the inside of it. No floor mats in the vehicle and did not even offer any of the paper ones for the inside. I do not recommend Mills in Willmar at all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Wasted my time.

I drove to Willmar to test drive a car here back may.Went good and was ready to buy but as we pulled back into dealership the CEL lit up.Car was taken inside to see what triggered the light after I informed salesman I don't but vehicles with CEL on.After being left out of conversation about the issue I left.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Larry, we are so disappointed to learn of this situation you have described. We'd like the opportunity to discuss this with you. Please reach out to us at (320) 235-0654 at your earliest convenience to discuss how we can turn your experience into a positive one.

Very pleased with the service.

Very pleased with the service. Salesperson was very competent and answered all my questions. Purchasing went very smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Vehicle serviced

I would have liked my car vacuumed when I had it serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jeri, we appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Wowed by Mills in Willmar MN!

Wowed by Willmar and Mills! We flew in from southern Illinois to purchase a low mileage Jeep. During the entire process we thought this must be too good to be true, our mantra was “so far so good” with every phone conversation and text. Tom had an initial conversation with us and then Alroy took the reigns as our main contact. He was wonderful all the way. The dealership held the car for us two weeks, and when we arrived - after a beautiful drive from Minneapolis - we were in and out and completed the purchase in less than an hour. Scott handled the actual transaction and was great. Organized and ready to go. They even gave us some Mills swag and clapped us out with their appreciation. The dealership is warm and inviting and our new blue Jeep Wrangler Sport is perfect! Also detailed beautifully as a used vehicle - which is not the norm these days!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Maggie, thank you for your kind review; we are happy to pass along your comments to the team here at Mills Ford of Willmar! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Jeep1

Service rep in service dept was actually rude. He was condescending and I got the feeling he didn?t like me the moment I walked in.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Rebecca, we are so disappointed to learn of this situation you have described. Please give us a call at (320) 235-0654 and we will do our best to make this better. We hope to hear from you soon.

MaryW

Everyone is always helpful and pleasant. The facility and waiting room were clean. And I didn't have to wait too long for them to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Mary, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!

Great service on the Ford side!

Great service on the Ford side! They took care of me and it took a lot less time than i expected to buy the car! I love my new car. Alroy has taken care of my mom, brother, sister, and now he sold me my car! We all love the service we recurve when we come in for service because he comes to take care of us and make sure everything is still going well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Got an appointment quickly for oil change and tire

Got an appointment quickly for oil change and tire rotation. Took only 45 minutes. Matthew was my service advisor and he was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Excellent service at Mills Ford. See you again soon.

Sales and car great But Service sucks Two different

Sales and car great But Service sucks Two different appts gas is expensive !!! for oil change and filter Montevideo to Willmar. Then reschedule. No call to tell us don’t come we don’t have what we need for your car First time no filter. This is not acceptable !! 2nd time no oil at store they had to drive across town to get our oil. said it would take hours it did. We had to keep great grand daughter occupied for hours. Food at restaurants cost additional money 9 am appt and returned home finally at 2:40pm Lonnie had a doctor appt at 4pm here in Montevideo. It was a bad day We’re done!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Will Never Have Oil Changed There Again.