Oneonta Ford

As usual, my auto was serviced on time, quickly and satisfactorily. Staff was efficient, friendly and knowledgeable. I have purchased 6 Explorers from the same salesman.

Staff is great! Usually my husband does these appointments - but I took car in this time. Took book to read - nice waiting area and didn?t read a lot as they were so efficient! Answered all my questions.

TERRIBLE TERRIBLE DEALERSHIP!! Not my first review about them either! They do a half-assed job over looking your car to see what is wrong and then will tell you every week there’s a new problem when they barely even looked at it to start with! Had my car stuck in their dealership for almost 3 months with a new reason of what was wrong almost every time I spoke with them! The reason they had my car was because it broke down from a RECALL on the engine oil pump belt and they were the closest dealership. I was told originally it should be covered and shouldn’t be an issue. WELL, that was wrong. At first, they told me it was denied by Ford and I was confused considering everything pointed to the recall and they said they would the request again. I even took it upon myself and called Ford Corp. and they said they submit good photos showing the damage there was no reason for the denial because they agreed with me on this sounding like the recall. Oneonta also informed me they do not take down the engine or take it apart to see what the issues are or what is causing issues. I informed Ford Corp of this as well asking if that is a protocol or not and they said they absolutely have to take down the engine because how else would they know where the problem is. So, then I proceeded to tell Oneonta to keep submitting the request with better details as per Ford Corp. After weeks of the request being denied (they only submitted it in twice to Ford) they started saying I had other problems occurring. Now I live 4 hours away so I couldn’t know if I did or didn’t so I said go through my warranty at this point. My warranty was in the same boat as everyone else but Oneonta on it being recall. The warranty needed a letter from the dealership first stating why is this not a recall issue and they could not provide one or send one! Ridiculous already. They would not speak to my warranty about it either which was mind blowing to me. I was at my wits end being 3 months without a car and having to pay for rentals and Ubers out of pocket almost every day. I had my lawyer get involved because it started sounding like a money hungry dealership who also had no idea what they were doing. I then got an invoice from Oneonta listing all the parts and issues that were wrong and needed fixing…. $8000 they wanted!!! I was able to have Oneonta tow my car down to a dealership closer to me because now I knew for sure they just wanted get paid. The car goes into the new dealership within less then a week its approved for recall and I have a new engine on the way and a loaner car. Complete opposite experience that Oneonta gave me. They were honest, showed me all the paper work submitted and let me know how they submitted everything. Now I reached out for Oneota for a request of reimbursement for the Ubers and rentals from the run around I had to go through with them. They of course denied the reimbursement and stated that the other dealership obviously had a different diagnosis. I got the diagnosis reports from both dealerships to compare. THEY BOTH HAD THE SAME DIAGNOSIS. Now why would one be approved and one will not be? I asked the new dealership if they submitted in photos to Ford to show the belt like Oneonta said they did. They said they just sent the belt back itself to Ford Corp because that was the only way to see the belt and once the belts off and being that damaged there was no putting it back on. I looked at the photos Oneonta submitted to Ford, they show absolutely nothing referring to the recall. They show the back side of the belt still attached to the engine not showing any of the damage to the belt! All because they refused to take apart the engine and properly diagnosis it, yet there was $8000 of damages they were claiming. Weird to claim there is that much damages when you didn’t even take the engine apart or properly look at the damages. This is the worst dealership I have every encountered, know nothing and money hungry!!

The woman in the Service Department was very rude twice to me! Also they switched keys for my car with another customer. Luckily I was related to the person so was able to get my keys but it seems to me that this was a mistake that should not have happened.

Our 2nd. vehicle we purchased from Oneonta Ford. Happy both times Service is great, they are up front about repairs and honest & frindly

sales people were good,had just what we needed with great warranty. Town of Decatur

I brought my maverick to oneonta Ford to have a recall done. This involved the replacement of side curtain airbags.!I was concerned with having this done. That the interior trim would get scratched or broken. When I got the truck back you could not tell anything had been done, everything looked fine and in place. Also when I drove it no new squeaks or rattles. Just as quiet as it was before they did the recall. I call that a win win.

Service was excellent and completed on time Will definitely go back when need service.

Awesome dealership went above and beyond! We couldn?t meet until after hours and they stayed. Very friendly and courteous. Would highly recommend this dealership to anybody purchasing a new or used vehicle!

Katie and the whole staff are great. they are always very helpful. they are very flexible when making service appointments. I would highly recommend this dealership