This service team is far beyond what I was expecting. I was greeted warmly, my beloved mustang was cared for with the highest care, and my experience was... the most friendly I could expect from a service station.
The only issue would be that during this pandemic, there were employees walking through the waiting area not wearing masks.
Hello Mr. Andrews, thank you for your visit and for your 5-star review! We're very sorry about the incident you addressed and we want you to know tha...t Oneonta Ford is committed to the safety of our customers. We've identified the employees that were not wearing the appropriate PPE and have discussed the issue with them. We've welcomed a number of new team members on board recently and we will do better to make sure everyone follows the appropriate guidelines. Please know it is unacceptable for them not to be wearing their masks. Thank you and we are grateful for your business! Regards, Rich Oneonta Ford
An excellent service experience there last week for pads and rotors, turn signal lamp change, and oil change. Very friendly staff. Quick work. Good waiting... room.
Tom, thank you for taking the time out of your day to tell us about your experience. We try to provide all of our guests with a great atmosphere and w...orld-class service that you can trust. Safe travels!
Great staff. vehicle is serviced promptly and any issues noticed are brought to my attention for action.
Edward, we're pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!
I have been a customer for several years, bought cars and use their service department. I am very satisfied and happy with Oneonta Ford. I recommend them... highly. Great personnel and facility....... go there you wont regret it.
On 6/18 around 8:30am I stopped at the Oneonta Ford with my wife' s new 2019 Escape Titanium (1390 miles). The rear doors were both jammed and inoperable.... The treatment I received was outstanding. Selima greeted and treated me like a long time valued customer. Fritz, I believe a service tech, listened as I described the problem. When the work order was complete, he stated he suspected he knew what the problem was and went out in the rain to verify. He was correct. The vehicle was moved to the service bay and the repair completed . I'm very grateful for the courtesy, kindness and professionalism demonstrated by Selima and Fritz. They are outstanding representatives of this dealership. The important point for me is I needed help, they didn't know me and would probably would never see me again. There was nothing in it for them or the Dealership yet I was treated as I said like a longtime valued customer. That speaks volumes to the character of Selima and Fritz and the whole Dealership. I wish them and Dealership continued success and again offer my sincere thanks. Michael Bobinski
Thank you so much for the kind review, Michael! We are delighted to serve you. Thanks for your visit to Oneonta and Oneonta Ford!
Oneonta Ford customer for several years. Bought three vehicles. Very satisfied. Great Sales and Service department. Kudos to Keegan, Danny, Scott, Adam,... & Rich. All top notch.
Lew, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thanks again for your business! Take care!
The service at Oneonta Ford is second to none. They will take care of any problems you have, quickly. They get you right in and fix it without overcharging,... or taking advantage of you.
Mike, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travel...s!
If your looking for a flashy place this may not be it, If your looking for a no pressure, fair price and large in stock selection it is. My trades were... some how worth more at Oneonta Ford, yes, trades, two purchases so far and more in the future. Check me out!
Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Frank! We try to provide all of our guests with a... great atmosphere and world-class service that you can trust.