Oneonta Ford

Excellent. Oneonta Ford has well trained technicians that are able to explain in simple words what is going on with the car. Their sales department makes it easy to buy a car. They explain the process and in an extremely short time you come out with a car.

The service team as of summer 2026 is excellent. Professional, nice, and competent. That has not always been the case here so I’m pleased enough with the new direction that I’m writing this review. Prices are fine and quality of work is very good.

I have been coming to this dealership for years. Brought my 2022 Explorer in for a headlight out. It was under warranty at the time. They couldn't fix it. The light came back on and was working fine. I drove on a bumpy road (welcome to the Catskills) and it went out again. Brought it back. No longer under warranty but the clerk said no worries, since we've been dealing with while it was under warranty we'll honor that. They did not. They replaced the headlight. They literally took an assembly off a used car and replaced my headlight with it. Big shock it worked for a week and then went out again. So now I have a damaged headlight in my car and they will not replace it. It's not under warranty because the "stress fractures" are on the outside. Meanwhile the assembly they took out of my car was pristine. DO NOT BRING YOUR VEHICLE TO THIS SHOP!

Kevin was very helpful. He listened to what I wanted & really seached to find it. I am very disappointed that Ford has decided to stop making the Escapes. They are a perfect SUV size & height.

Easiest car purchase ever! I dealt with the General Sales Manager, Danny, who was informative, pleasant, and very helpful throughout the process. The transaction was quick and efficient.

Can't trust anything Danny Biederman says One bad apple... jerked us around for 2 months regarding the pealing clearcoat on our 2020 Lincoln nautilus We will never go back. Can't trust him

Service was very quick and the service manager was pleasant and personable. Wait time was minimal. I thought the charge was quite reasonable and I was in and out with no delay what so ever.

Disappointed with this dealership. My first vehicle from them I had no issues. Wanted to trade every 3 years. This would have been my year to trade, however I have had many issues with the service department. First thing that happened within a week of bringing it home engine light came on. I took it back and they shut the light off and told me to drive it , if I had a problem just call Ford roadside assistance. I expressed I would be driving in a no cell phone service area. Did not seem to be a problem to them. Took it back twice more before they finally changed the sensor. Next sun roof cover got stuck due to a part coming unglued, cover was stuck in so mechanic pulled it out and hooked but said don't use until they can get it fixed, took it back again and they said it was not their problem and car was off warranty by a month. Talked with Danny and he assured me they would get it fixed took it in he worked on it and couldn't figure it out . He told me they would contact Ford and figure it out. This has been 18+ months ago and it still is not fixed. Lastly the drivers door support arm came unhooked due to a recall from Ford. This was diagnosed of needing a new door o. 9/26/2024, still waiting for the door , service department has had several excuses for not fixing this. They never ordered the door until January after multiple calls to get them to order it. Door supposedly is still on backorder from Ford.

Very courteous. Professional and concise. I am very happy with this hassle-free establishment. I can't wait to pick up my new car.

Came in looking to trade in my ram 1500. Kevin was amazing despite being the only salesman and helping me at the same time as he was helping another customer. He listened to all my wants and needs and really went above and beyond my expectations for my first time buying from a dealership. Danny the sales manager was friendly and timely on getting me a credit application. Both were very friendly.