Reviews
Disappointed with my experience.
Disappointed with my experience. Even after asking, I was not kept informed of my vehicle’s progress in your shop. I was told parts were ordered but somehow the order got cancelled? How does that happen? What I know is this: my vehicle went in for an oil change and a week later I still did not have my vehicle back. There were some good things about your service. Arranging to have my vehicle picked up was convenient, especially for us “ winter Texans” who only have one vehicle. Also, after 2 or 3 days we were given a loaner vehicle, which was good. I’m not trying to trash your business but I think keeping your customers informed about their repair service is just a common decency. I don’t expect special treatment but not knowing when your vehicle will be returned to you is not too much to ask. We stayed close to our phones for several days hoping to hear something and we texted you but got no replies. Naturally we finally ran out of patience.
Disappointed with my experience.
Disappointed with my experience. Even after asking, I was not kept informed of my vehicle’s progress in your shop. I was told parts were ordered but somehow the order got cancelled? How does that happen? What I know is this: my vehicle went in for an oil change and a week later I still did not have my vehicle back. There were some good things about your service. Arranging to have my vehicle picked up was convenient, especially for us “ winter Texans” who only have one vehicle. Also, after 2 or 3 days we were given a loaner vehicle, which was good. I’m not trying to trash your business but I think keeping your customers informed about their repair service is just a common decency. I don’t expect special treatment but not knowing when your vehicle will be returned to you is not too much to ask. We stayed close to our phones for several days hoping to hear something and we texted you but got no replies. Naturally we finally ran out of patience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bruce, I appreciate your constructive feedback. I'm glad to hear the loaner vehicle and pickup service were helpful. However, it's clear we need to improve our communication, and for that, I apologize. Let's connect directly so I can better understand what happened and see how we can make things right. Thank you, Sofia Arredondo - Customer Care Specialist - 956-561-1965
The salesman Joe was awesome and treated us like family.
The salesman Joe was awesome and treated us like family. He was very transparent about all the information and found a great deal me. He really went out of his way and made the process a lot smoother.
The salesman Joe was awesome and treated us like family.
The salesman Joe was awesome and treated us like family. He was very transparent about all the information and found a great deal me. He really went out of his way and made the process a lot smoother.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Martin, thank you for sharing your awesome experience with Joe! It was a pleasure to assist you here at Tipton Ford Brownsville, and we hope to welcome you back next time. Take care!
Service technician was very professional always in
Service technician was very professional always in contact with me on fonr and excellent sevice
Service technician was very professional always in
Service technician was very professional always in contact with me on fonr and excellent sevice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for stopping by to leave Tipton Ford Brownsville a wonderful review!
Great sales person , he did not try to push for me to buy
Great sales person , he did not try to push for me to buy just any car he listened and cared about the customers needs. Very professional and attentive.
Great sales person , he did not try to push for me to buy
Great sales person , he did not try to push for me to buy just any car he listened and cared about the customers needs. Very professional and attentive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the awesome feedback, Corina! We’re pleased to hear our team listened carefully to your needs. We hope you love your new car, and we look forward to helping again in the future! - Tipton Ford Brownsville Team
Steven was excellent in our buying process highly
Steven was excellent in our buying process highly recommend Tipton Ford! We definitely recommend buying from them
Steven was excellent in our buying process highly
Steven was excellent in our buying process highly recommend Tipton Ford! We definitely recommend buying from them
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Elias, your recommendation means the world to us! We’ll be sure to pass along your kind words to Steven. Enjoy your new car! - The Tipton Ford Brownsville Team
Have my suv in for colission repair first completion
Have my suv in for colission repair first completion datewas not met gave me a second completion date which was also not met going passed 1 month still nothing. Collision shop not recommended
Have my suv in for colission repair first completion
Have my suv in for colission repair first completion datewas not met gave me a second completion date which was also not met going passed 1 month still nothing. Collision shop not recommended
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rafael, we're disappointed to see your feedback. We aim to promptly repair all of our guests' vehicles and I understand how this situation would be frustrating. We'd like to look into your status further and see what needs to be done to get you back on the road. Would you please contact me? Thank you, Sofia Arredondo - Customer Care Specialist - 956-561-1965
Excellent service, very helpful all the time.
Excellent service, very helpful all the time.They showed me a variety of models and different prices.
Excellent service, very helpful all the time.
Excellent service, very helpful all the time.They showed me a variety of models and different prices.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alicia, thank you for choosing Tipton Ford Brownsville! We're glad our team was so helpful and attentive, showing you a variety of models and prices. Enjoy your new ride, we wish you safe travels ahead!
Steven was awesome to work with and would highly
Steven was awesome to work with and would highly reconnect Steven to other interested buyers.
Steven was awesome to work with and would highly
Steven was awesome to work with and would highly reconnect Steven to other interested buyers.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
There is nothing better than a great review. We'll make sure your kudos reach Steven. Thanks for giving Tipton Ford Brownsville your business, Alex!
Great service by Tipton Ford.
Took My ford f150 called same date battery issue replaced
Took My ford f150 called same date battery issue replaced with new one same day Great service
Took My ford f150 called same date battery issue replaced
Took My ford f150 called same date battery issue replaced with new one same day Great service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing, Luis! We appreciate your business here at Tipton Ford Brownsville.
I had my Ford Bronco Sport serviced and was pleased with
I had my Ford Bronco Sport serviced and was pleased with the experience. There was a short wait for parts, but the repair was completed promptly once they arrived. Communication was excellent, and I was kept updated on the valet service and timing. The vehicle malfunction was fully repaired.
I had my Ford Bronco Sport serviced and was pleased with
I had my Ford Bronco Sport serviced and was pleased with the experience. There was a short wait for parts, but the repair was completed promptly once they arrived. Communication was excellent, and I was kept updated on the valet service and timing. The vehicle malfunction was fully repaired.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We are happy to hear everything went smoothly. We will pass along your feedback to the team, and we truly appreciate your business. See you next time at Tipton Ford Brownsville!