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Shopped on line selected a vehicle we were interested in in the am. Dahl called to set an appointment same day. We met did a test drive. The salesman ...was courteous and knowledgeable very easy to work with. We purchased the vehicle all the same day.
We had a very poor experience at this dealership. We were looking for vehicles online and they appeared to have several we wanted to look at so we tho...ught it would be worth the 90 mile drive from our home to Onalaska. When we got there, they showed us one vehicle (that we had no interest in) even though we requested to see others. The person we had been dealing online and on the phone and thought we would be working with turned out just to be a customer service person and we got a different sales person. When we told them we had $15,000 cash and would not be financing he no longer had any interest in working with us. Every car we would walk by, he would say, "that's too much money, too much, too much." We didn't get to look at one car. There were some close to our budget I would have liked to look at and drive but he blew us off. We could have spent much more but when he heard we had a budget he did not even try. He scrolled through the internet for us and that was the extent of his effort. While we were sitting there, I could hear the other salesman pushing the in-house financing. I left very upset, feeling like I had been written off and wasted an entire day. If you are cool with loans and debt, this is the place to go. If you pay cash and have a budget, don't bother.
Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Dahl Ford Lincoln.... We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (877) 852-2443 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
This was my second car purchase at Dahl Ford. My f150 is the first time I bought a Ford, as I have always driven a Toyota.My experience with Don Frett... was exceptional. It took me several weeks to make up my mind, and was pleased that Don did not bug me during that time. He let me decide at my own pace. Once I made mind up, Don went out of his way to make sure it was a pleasant experience. The entire crew did a great job during the process to make sure buying was easy.Don was very patient in explaining "ALL" the features of my new truck. PS...After 5 days I am sure I will enjoy my New F150...Great ride!!
Dahl, your positive review means a lot to us and we?re happy we could help you! If you have any additional needs or questions, we will be more than ha...ppy to assist you! Safe travels!
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