Thank you. Your email has been sent to the dealer.

Reviews

5.0
Average based on 20 reviews
  • Outstanding personal service; great car

    I was hunting for a '03-'06 ZHP BMW 3 series in the Washington, DC area for some time, and I just couldn't find one nice enough for a reasonable p...

    Dealer Response

    I am so happy you are enjoying the ZHP BMW. Thank you Scott for taking the time to send in a review. I've learned that people like to be treated i...


    Show Full Review

    I was hunting for a '03-'06 ZHP BMW 3 series in the Washington, DC area for some time, and I just couldn't find one nice enough for a reasonable price. I'm glad I expanded my cars.com search out to 250 miles away. Up popped a nice looking ZHP at Martin's in Roanoke, a cool 249 miles Southwest. The post had a detailed write up with very specific model knowledge and service history included. My rule is to buy only from private sellers and never dealers, but, Martin's specializes in German makes, and when I called and talked with Larry Sullivan in sales, I knew he and the dealership knew what sets a ZHP apart from the normal 3 series of its day. He could also recount the maintenance done by the former local owner who had taken it to Martin's for service. Several days later (and after a snow storm delay), I was on my way to Roanoke in mid-February. Larry gave me his personal cell to coordinate things over the weekend and he made sure they were dug out and the car was ready. The ZHP was even better than it looked online and it drove as tight as I had hoped. And, they asked a fair price for it too. Larry and owner Keith Martin were super helpful and friendly throughout, and Amy in finance made the paperwork quick and effortless. I recommend this dealership crew if you're in the hunt for a quality car. They're worth the trip.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am so happy you are enjoying the ZHP BMW. Thank you Scott for taking the time to send in a review. I've learned that people like to be treated in a fair and honest manner. This is how we strive to treat every customer, whether local or from out of town. We appreciate you putting your trust in us and thank you for your business. Larry


    Hide Full Review
  • A+++++

    Keith (Martin) is a very fair, honest, and polite business man and Porsche expert. He even personally delivered my car in his trailer (I am in Atl...


    Show Full Review

    Keith (Martin) is a very fair, honest, and polite business man and Porsche expert. He even personally delivered my car in his trailer (I am in Atlanta). I will buy my next car from him as well. Best experience I've ever had buying a car. Top notch.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Wonderful Service!

    I have been bringing my 2004 Mercedes C230 to Martin's since I bought it. Through the years I have had to have repair service very infrequently bu...


    Show Full Review

    I have been bringing my 2004 Mercedes C230 to Martin's since I bought it. Through the years I have had to have repair service very infrequently but when I needed it, Martin's came through in the blink of an eye. Parts that need to be ordered are quickly acquired, repairs made with competence, and service with a smile. Seth is my go-to guy at Martin's. I brought my car in for its annual inspection and oil change, as usual, last week. Also, as usual, Seth had the whole car checked out, not just the things on the inspection list. He found that I have a very small transmission leak, one that I would not have discovered until it became a major issue. So, I have already booked an appointment to have the leak repaired. I would not trust my precious Mercedes to any other automobile service place than Martin's and I regularly recommend Martin's to my friends and acquaintances.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
Read All Reviews