Land Rover San Antonio

Title: Promised 90-Day/3,000-Mile Warranty — Engine Failed at 2,320 Miles, and Warranty Was Denied. I bought a 2021 Mercedes-Benz GLE from Land Rover San Antonio on March 10, 2026, at 43,303 miles. I was told I had a 90-day or 3,000-mile warranty. On April 27, 2026 — 48 days and just 2,320 miles later, at 45,623 miles — the check engine light came on for cylinders 1, 2, and 3. The repair estimate from Mercedes-Benz of Boerne was over $13,000 (engine wiring harness, coils, ECM). When I tried to use the warranty, I found out it was a third-party Endurance contract, and the claim was denied because the wiring harness connector was described as "corroded and coming apart" — an exclusion in the contract. The failure happened within both the 90-day and 3,000-mile window I was promised. If the connector was corroded and coming apart at 45,623 miles, it should have been caught before the vehicle was sold at 43,303 miles. I was told I had a 90-day/3,000-mile warranty; what I actually got did not cover a repair that occurred 48 days and 2,320 miles after purchase. Get every warranty promise in writing before you buy here, ask which third-party company is providing it, and read the exclusions. My experience is that the verbal promise did not match the actual coverage. Bottom line: Purchased 3/10/26 at 43,303 miles, failed 4/27/26 at 45,623 miles, warranty denied. I would not recommend this dealership based on my experience.

John Qualls arranged my installation of running boards & maintenance without a flaw, very helpful & professional.

Great service!! We were greeted by Mr. John Qualls, Excellent customer service!! Thanks for everything!

We had a very pleasant experience with the Land Rover Service department, Matt was very helpful and gave us free ride while our car is being serviced. Thank you for your servicing our vehicle and helping us. Good job!!!

Matt Johnson is a great Service Advisor. His service is outstanding, he is thorough and detailed in explaining service items and solutions.

Great experience. Traveled from the Midwest to pick up my car. The online communication was great and the in person experience surpassed that. Arturo and Amy were great. Everything was as promised and more.

The customer service was excellent! My service advisor Matthew got my vehicle in quickly and the process was smooth. I was given a loaner vehicle while my car was in the shop for a couple of days. Matthew kept in touch and updated me when the problem was found; he sent me the a video and itemized details and pricing. After I sent him the go ahead for repairs, my Land Rover was ready within 2 days. He had the car washed and ready when I came in to pay and pick up my vehicle. I really appreciate his excellent customer service and communication throughout this process. He’s a valuable asset to the Land Rover San Antonio family. Thanks Matthew!

Edgar was fantastic. It was a wonderful experience from purchase , financing , car modifications and valet delivery. Highly recommend SA Landrover and Jaguar and ask for Edgar

Jesus was attentive, kind, and personable. Outstanding customer service will keep me coming back to see Jesus.

Took vehicle for a recall repair. Jesus (Service Advisor) was prompt and communicated was on point.