Mills Ford Brainerd

I came in to get oil changed on a Saturday morning (since I have a service contract) went to "quick lane" was told I need an appointment or leave the vehicle there all day......for a !@#$% oil change, guess I'll find another dealer that doesn't play xx games

I had a oil service everything was great but they did not change the sticker. I am so afraid I will go over my oil change and I do hope they change my oil also.

As far as selling you a vehicle they have wonderful sales representatives but that's as far as it goes! The service department is horrible, if you have an issue with your vehicle take it somewhere else, I'll NEVER bring my truck there for service again!!!

I have called 3 times in the past month and a half to schedule an appointment to get my car looked at… still waiting for a call…

My husband and I came in a half hour before closing to test drive a beautiful 2018 Impala that just came in. We worked with Reese who was very polite, personable and not a pushy salesperson. That is my favorite type of salesperson. We ended up coming in the next day to purchase the vehicle. We buy all of our home and work vehicles from the Mills dealerships in Brainerd/Baxter. We have always had great service no matter which Mills we go to.

This was my first time buying a car and they made it so easy. I felt super comfortable with them and they eased my anxiety with purchasing a newer car. These guys are great!!

We are in the market for a late model, high mileage suv. I was in contact with Donald Griggs (sales) 3 or 4 times, receiving information about a 2015 Kia. My wife and I made the 2 hour drive to Brainerd, expecting no surprises, I'd already made inquiries. We were hopeful to make the purchase. We arrived at the suv before Donald, skipping going inside the dealership and instead called to alert him we had arrived. Whomever I spoke with was adamant we come inside, but I refused and went straight to the Kia. I now know why the person wanted us inside. On the dash of the Kia was a form titled Pre-Auction Checklist. The vehicle had been inspected and prepped for auction. The inspection form listed multiple repairs that neededto be done and the expected expenses, to include an oil leak at the rear of the engine the technician was unable to predict cost of repair. Donald didn't disclose the deficiencies and let us drive 2 hours, hopeful to sell this car before it was to go to auction. Mills Ford needs to review it's sales practices. We will never patronize this dealership.

I was extremely please with the service Mills gave us from the time we walked in to the moment we left the lot. Extremely helpful and professional all the way around. A very good experience for us and we will definately be going back when that time comes again for another purchase.

I emailed them but got no response. Then called and left a voicemail, but still no reply. I wanted service work done on my ford locally, but instead brought it to Pine River Houston Ford because they showed professionalism that Mills was lacking. Very disappointed. Will never ahop for vehicles at Mills because of it.

I bought a used car 2013 focus ram perfect but they never checked it over like they told me they would no antifreeze in the reservoir had to add two gallons of antifreeze plus I didn't even have brake lights after I bought it so after 2 weeks I brought it back cuz I wasn't sure where the antifreeze was going well they looked over my car charged me for bringing it back to look it over, I'm thinking of trade it in with another dealer because never found where the antifreeze was going I really don't trust this car and I don't trust who sold it to me myself man should double-check to make sure everything was getting done