M & F Auto Sales

Everyone was amazing! Everyone was fast and easy. I felt good knowing they are willing to work hard to get us the best deal.

I found a 2003 Ford Excursion posted by M & F Auto Sales. I contacted the sales manager "Jeff". After driving and walking around the vehicle I noticed that there was a broken trailer wiring harness and bent harness hanger, a heavily sagging head liner, and the truck was dirty and had never been detailed even though it had sat on the lot for over 2 months. I brought these issues up to Jeff and he said that if I bought the truck he would fix them. I requested that since he already had the vehicle to do the repairs and then I would come back and purchase the truck. About one week went by and I never heard back from Jeff. I went back and found that the Excursion was in the same condition I had left it in. I brought this to Jeff's attention. Jeff said that he was not sure what I had wanted repaired and that he would take care of it. About another week went by and I was contacted by Mr. "Garcia", a sales representative from M & F Auto who stated that the Excursion was ready. I went back and found that the Excursion was detailed but the issues I advised them about were still not repaired. The trailer wiring harness was now held up by a plastic wire tie and the head liner was still sagging. Mr. Garcia said that they were still uncertain of what repairs I was talking about. Since the last visit the Excursion sold and I was not given the opportunity to purchase the vehicle. Since the mechanical shop is located on the property and M & F Auto offers a 1,000 mile warranty post sale I thought this was an absolute lack of customer appreciation. Buyer Beware!

We appreciate the great customer service and polite and friendly approach by Jude Laris. We also liked the professional and friendly approach of the other staff members we encountered. As a repeat customer, I think M&F a great locally owned business to buy a pre-owned vehicle.