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Tjelmeland Laketown Automotive

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (5 reviews)
Sales hours: 8:00am to 6:00pm
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Sales
Monday 8:00am–6:00pm
Tuesday 8:00am–6:00pm
Wednesday 8:00am–6:00pm
Thursday 8:00am–6:00pm
Friday 8:00am–6:00pm
Saturday 9:00am–4:00pm
Sunday Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (5 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Used Car Purchase

Myself and my wife had the pleasure of making a long distance ( Massachusetts ) purchase with Joel of a 2012 Ford Escape. Joel was fantastic to work with. No pressure sales and stood behind what he had stated. He worked with the inspector and transport company that I had hired to review and move the Ford Escape. I've made 4 other long distance purchases since we look for very specific vehicles and Joel is at the top of my list. I will check his web site when we need to buy again.Thanks Joel for a pleasant easy transaction.

Used Car Purchase

Myself and my wife had the pleasure of making a long distance ( Massachusetts ) purchase with Joel of a 2012 Ford Escape. Joel was fantastic to work with. No pressure sales and stood behind what he had stated. He worked with the inspector and transport company that I had hired to review and move the Ford Escape. I've made 4 other long distance purchases since we look for very specific vehicles and Joel is at the top of my list. I will check his web site when we need to buy again.Thanks Joel for a pleasant easy transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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very friendly, very reliable and trustworthy!!!

I drove 3 hours and 30 minutes! and I would do it again to buy a car here. I recently bought 2015 White CLA. I am typical asian (Yes I am cheap), I have been searching online for 3 months to get a good deal on CLA. I got few good deals, but those cars were involved in accident (doesn't show on carfax), otherwise too expensive for quality of the car. Tjelmeland dealer may be small and doesn't look fancy (I was surprised), BUT I can say they are the best dealer in IL. They are trustworthy and very patient. I was skeptical to pay in full and leaving without a title. So I had to call my lawyer and insurance to make sure it is valid. took more than 30 min and it was already past their opening hours. They did not rush me at all, they have been nice for the whole time. Most importantly, negotiation was smooth (I got the best deal in my 3 months of search), and the quality of the car is perfect. It has been 1 week since I got the car. Perfect!!! It takes 7 hours to go there and come back, but I will do another business with them. They made car buying experience very plesant (which is normally frustrating)

very friendly, very reliable and trustworthy!!!

I drove 3 hours and 30 minutes! and I would do it again to buy a car here. I recently bought 2015 White CLA. I am typical asian (Yes I am cheap), I have been searching online for 3 months to get a good deal on CLA. I got few good deals, but those cars were involved in accident (doesn't show on carfax), otherwise too expensive for quality of the car. Tjelmeland dealer may be small and doesn't look fancy (I was surprised), BUT I can say they are the best dealer in IL. They are trustworthy and very patient. I was skeptical to pay in full and leaving without a title. So I had to call my lawyer and insurance to make sure it is valid. took more than 30 min and it was already past their opening hours. They did not rush me at all, they have been nice for the whole time. Most importantly, negotiation was smooth (I got the best deal in my 3 months of search), and the quality of the car is perfect. It has been 1 week since I got the car. Perfect!!! It takes 7 hours to go there and come back, but I will do another business with them. They made car buying experience very plesant (which is normally frustrating)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Why can't all dealerships be like this?

Great customer service. Good vehicles. Amazing warranties. Unbeatable prices. Awsome lenders.

Why can't all dealerships be like this?

Great customer service. Good vehicles. Amazing warranties. Unbeatable prices. Awsome lenders.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Walt,thank you for your kind words. We really appreciate your business and look forward to serving you in the future! Call us if you ever need anything. Sincerely, Joel Tjelmeland

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FABULOUS, FABULOUS, FABULOUS!!!

These guys are WONDERFUL!!! This is the EASIEST and BEST dealership that I have ever dealt with!!! I would recommend them to anyone!!!

FABULOUS, FABULOUS, FABULOUS!!!

These guys are WONDERFUL!!! This is the EASIEST and BEST dealership that I have ever dealt with!!! I would recommend them to anyone!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Emily, Thank you for the kind words. We appreciate your business. Sincerely, Joel

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Amazing Dealership

I found my new Porsche Cayman R listed on Cars.com. What immediately struck me was the amount of information provided by Joel in the listing. The second striking aspect of the listing was the quality of the vehicle, and Joel's assurance the car was in excellent condition. The price was great, and Joel's level of communication inspired me to purchase the car even being out of state. I flew to Springfield to meet Joel and look at the vehicle in person. The car was indeed in perfect condition. I was not able to drive the vehicle back to Dallas so Joel arranged for the vehicle to be delivered to me. It was clear Joel only sells quality vehicles. I will definitely reach out to Joel again for another car purchase!

Amazing Dealership

I found my new Porsche Cayman R listed on Cars.com. What immediately struck me was the amount of information provided by Joel in the listing. The second striking aspect of the listing was the quality of the vehicle, and Joel's assurance the car was in excellent condition. The price was great, and Joel's level of communication inspired me to purchase the car even being out of state. I flew to Springfield to meet Joel and look at the vehicle in person. The car was indeed in perfect condition. I was not able to drive the vehicle back to Dallas so Joel arranged for the vehicle to be delivered to me. It was clear Joel only sells quality vehicles. I will definitely reach out to Joel again for another car purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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