Reviews
My experience with the use car dealership at Dewey Dodge
My experience with the use car dealership at Dewey Dodge has been great. Everybody was real pleasing to deal with and organized. Justin was my salesman and the gal in finance was very good to help with everything. Answer all my questions and made the whole transition. Very good. I wanna thank everybody over there
My experience with the use car dealership at Dewey Dodge
My experience with the use car dealership at Dewey Dodge has been great. Everybody was real pleasing to deal with and organized. Justin was my salesman and the gal in finance was very good to help with everything. Answer all my questions and made the whole transition. Very good. I wanna thank everybody over there
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Terrible dealership.
Terrible dealership. Horrendous service department and the sales and especially the management team are a joke ! Buy elsewhere.
Terrible dealership.
Terrible dealership. Horrendous service department and the sales and especially the management team are a joke ! Buy elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Service department is terrible.
Service department is terrible. Don't waste your time. They do not "hear you". My car was there 10 business days and after several calls I kept getting the standard we're so busy reply. Diagnostic scan had 3 alerts and all they did was reset the check engine light, tell me I had nothing to worry about and to come and get my car.
Service department is terrible.
Service department is terrible. Don't waste your time. They do not "hear you". My car was there 10 business days and after several calls I kept getting the standard we're so busy reply. Diagnostic scan had 3 alerts and all they did was reset the check engine light, tell me I had nothing to worry about and to come and get my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the review, Marie. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Roger Bill, General Manager rbill@deweydodgejeep.com
TERRIBLE SALES TEAM.
Was attempting to buy a car and was told it would be held. Showed up to the dealer and they said they sold it about an hour ago, never called never notified me. Once we got to Dewey they made us sit and wait took all of our information before they said “we sold that car earlier”. Everyone I spoke with had a different story and some even changed their own stories multiple times. TERRIBLE SALES TEAM WPULD NOT RECOMMEND DEWEY AT ALL!!!!!
TERRIBLE SALES TEAM.
Was attempting to buy a car and was told it would be held. Showed up to the dealer and they said they sold it about an hour ago, never called never notified me. Once we got to Dewey they made us sit and wait took all of our information before they said “we sold that car earlier”. Everyone I spoke with had a different story and some even changed their own stories multiple times. TERRIBLE SALES TEAM WPULD NOT RECOMMEND DEWEY AT ALL!!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Roger Bill, General Manager rbill@deweydodgejeep.com
Dewey fixed our problem that another dealer couldn’t even
Dewey fixed our problem that another dealer couldn’t even find the correct cause of the problem
Dewey fixed our problem that another dealer couldn’t even
Dewey fixed our problem that another dealer couldn’t even find the correct cause of the problem
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fast service.
Fast service.Kept us informed what was going on.Clean waiting area.Friendly service area
Fast service.
Fast service.Kept us informed what was going on.Clean waiting area.Friendly service area
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My 2014 Jeep wouldn’t go into gear reliably and had a
My 2014 Jeep wouldn’t go into gear reliably and had a throttle control warning light. After a week in the dealer’s service center, the issue was diagnosed as a weak battery. They charged more than $600. In the past I would have done this work myself (a lot faster and for a lot less money) and the issue was more straightforward to diagnose myself or with the help of an auto parts store.
My 2014 Jeep wouldn’t go into gear reliably and had a
My 2014 Jeep wouldn’t go into gear reliably and had a throttle control warning light. After a week in the dealer’s service center, the issue was diagnosed as a weak battery. They charged more than $600. In the past I would have done this work myself (a lot faster and for a lot less money) and the issue was more straightforward to diagnose myself or with the help of an auto parts store.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
New Wrangler
Bought my new wrangler from Ken! Great salesman. Not pushy like most. He gave me time to think and we made a deal! Thanks Dewey for my dream jeep!
New Wrangler
Bought my new wrangler from Ken! Great salesman. Not pushy like most. He gave me time to think and we made a deal! Thanks Dewey for my dream jeep!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Impeccable Customer service
My car had been serviced by another local jeep dealership yet I still found myself sitting on the side of the road 2 days later. I called Dewey Dodge/Jeep and was blessed to find Stacey. She has gone above and beyond to help me throughout the repair process. She has managed the extended warranty as well as assisting with the repair of damage incurred by the other dealer. She has kept me apprised at every stage. Every dealership needs a Stacey!
Impeccable Customer service
My car had been serviced by another local jeep dealership yet I still found myself sitting on the side of the road 2 days later. I called Dewey Dodge/Jeep and was blessed to find Stacey. She has gone above and beyond to help me throughout the repair process. She has managed the extended warranty as well as assisting with the repair of damage incurred by the other dealer. She has kept me apprised at every stage. Every dealership needs a Stacey!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service was easy to schedule and work was completed in a
Service was easy to schedule and work was completed in a timely manner. Service team was also friendly.
Service was easy to schedule and work was completed in a
Service was easy to schedule and work was completed in a timely manner. Service team was also friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was easy to schedule and work was completed in a timely manner. Service team was also friendly.