Lances Automotive

3.3 out of 5 3.3

Reviews

3.3 out of 5 3.3
10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 30, 2019

    Bought a nice car at a good price. Honored warranty and since then has given us great service. Very good mechanic and fair prices.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    March 27, 2019

    January 2019, I purchased a car for my elderly mother who needed it for short trips to the Doctors/ Grocery shopping and Church events. Almost immediately... had issues with it. An electrical issue (fixed, I assume). A major oil issue, misdiagnosed by him. He provided a single month warranty and because of the weather in January and my mother's illness she was not able to drive the car for a while. The "while" extended past the month warranty. Subsequently the oil issue has turned out to be a VERY costly issue, along with brakes needed, a stabilizer/suspension issue and now a check engine light came on. I did receive a call from him after a negative post on Google to check how she was doing with the car...hmmm. Told him about it and all I got was ..."sorry". This comes from a supposed "reputable dealer". Bottom line is, the car was never thoroughly gone through and I was sold a lemon which I do not even want my mother driving. I am disgusted and ripped off. Beware.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
  • 4.0 out of 5
    May 5, 2018

    I bought a 2nd vehicle from Lance about a year ago; again for the age and mileage this vehicle was in fairly good shape; a couple of minor issues were... noted prior to the purchase and Lance took good care of them. A distinctive advantage again is that vehicles are sourced from areas with little to no road salt. This makes the vehicles "rustproofable" for use in Western NY winters at a very affordable price.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 11, 2017

    Lance made this one of the easiest used vehicle purchases ever. Although I experienced delays in traveling he adjusted his schedule to accommodate me and... even picked me up at the airport to complete the sale. The vehicle was everything he said it was and I'm very happy with it. I would recommend Lance's to anyone wanting to purchase a used car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    March 7, 2017

    Lance sources many cars farther south than upstate NY and as such, they've had little to no exposure to the devastating nature of road salt to a vehicle's... undercarriage. Found a 17 year old truck, with rather low mileage for the year and in very good condition. A couple of minor issues have been found since and Lance has gladly looked into them and effected repairs. His vehicles for sale are worth taking a look at.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    August 1, 2016

    Lance was an absolute pleasure and a real gentleman to deal with. I caused a few hiccups in the deal process...but he never got angry or unreasonable.... I was finally able to put together the deal and am so happy with my truck. Thanks Lance.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 18, 2015

    I bought a used 1996 Mazda pickup from Lance in Feb 2015. I first have to say that I was very positively surprised on how helpful Lance was in answering... questions while not using high pressure salesmanship. Not the typical 'Used Car Salesman' stereotype. After buying the truck, Lance also repaired a couple minor issues without any pushback, happily standing behind his vehicles. Since purchasing the vehicle, I have received many positive comments on the condition of the truck, including by the mechanics in my normal service center. I am very happy and would gladly recommend Lance to others.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 16, 2014

    I loved the most not being hassled or "sold". It as low key, laid back, what are you looking for and how can I help you. I bought a 2003 Ford Escape and... has been one of the best purchases I have ever made. Not only that, but anytime I have needed work done, it was easy scheduling, easy in and out, and I wasn't "upsold" like many shops do to you. I would recommend them to anyone and you won't have to go anywhere ever again. Its worth the drive out there from the west side.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 1, 2013

    Was pleased with not being pressured.The car I bought is great!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    August 22, 2012

    We had a problem two months after are purchase,and lance got it in the shop and fixed it like we just get it!Great service after the sale.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?