I purchased a Jeep through Larry spacc in September. I was very nervous as I had not had a car payment in many years. I was concerned about having a car... payment on a used vehicle. I was told over and over by the manager and finance guy that they would “take care of me.” They told me they had a warranty that would cover everything except belts, bulbs, tires, brake pads. I was told as long as I brought it to spacc for any work I wouldn’t have a deductible and they would take care of me. I am a single mom, working full time, with two young daughters at home and kids in college. This was exactly what I needed.... not to worry about having repair bills on top of a car payment. I was even given a signed statement that if I was unhappy in the first few months they would buy it back for exactly what I financed it for! I called shortly after I bought it with a lock issue and a tap noise when the vehicle was running. I was told to spray the lock with some lubricant and that jeeps just sound like that. When the weather turned cold I had barely any heat in the vehicle. I checked the fluids and everything was good. I made an appointment to have the Jeep taken care of at spacc to avoid the warranty deductible. Well guess what??? The amazing warranty that I was promised would cover anything DOESNT COVER ANY OF THE ISSUES! The service department has been very polite and I don’t blame them. I was offered a “deal” to only fix the heat. I was offered less than $200 off of an almost $1000 bill that I had been told I WOULDNT have if I purchased the warranty when I bought the vehicle. I am now in a position of having to pay over $500 to get a vehicle. that I have made 3 car payments on, that is torn apart and has no heat! I will be contacting the BBB, GM, my attorney, and anyone else that will listen! DO NOT BUY A VEHICLE FEOM THIS PLACE! They will tell you ANYTHING to get you to buy a vehicle!
These guys at this dealership are a joke. They’ll rip you off and not care when you end up wasting over 15 grand on a crap vehicle just for it to break... down a month after you get it. Don’t believe any of these positive reviews as they made them for themselves. This dealership has no problem screwing you.
I went to the car shop to get recall work done and it was finished in a timely manner! The staff even entertained me while I waited with pleasant conversation.
Thank you for your kind words! Your time is as important to us as it is to you. So, we're glad we could help you get back on the road safe as soon as ...possible! As always we appreciate you, your business, and your review. Thank you so much from all of us at Larry Spacc GMC.
Save yourself.... don't buy from Larry Spacc! I was lied to on many occasions and taken advantage of. It took two weeks for them to deliver my vehicle,... only to realize they didn't do the work they promised. They did some shifty switcheroo to get the vehicle to pass inspection. I had to have my lawyer contact them and call channel 4 to get new tires, brakes and a second key, it took another two weeks before i saw it again.Horrible experience and I'm still dealing with the repercussions. Lesson learned.... the hard way!
Alison worked very hard to get me a great deal. She went out of her way to accommodate my requests. She located the car I wanted. Do not pass this dealership... up when shopping for transportation. They go the extra mile. There was no BS, only straight talk.
Was on the lot "just to look" and one thing led to another and now I am driving my new "used" SUV from Larry Spacc's. The team that we worked with was... great. Made the whole process very easy and quick.
The worst customer service ever. Promised extra keys and a manual and 4 months later we are told they are on the way! I'll believe it when we get them.... Salesman said he would provide them then told Larry he never said that. Larry is very rude when trying to resolve the problem
I just bought a car from them a few days ago, I was working a gentleman by the name of Brett, great guy. Was thorough, professional and the process was... the fastest I've had in buying a car.. I did not spend 3 hours to go through the process it was a quick process but rushed, felt very thorough. I'd recommend these guys to Friends and FAM.
These guy's are great, this is the only place I buy vehicles. I have never had a bad experience. I am always treated with respect, it is always a great... experience. I recommend you see Jake he's been there a long time and is always professional, he is knowledgeable and works hard to get you what you want. It's a buyers market and these guy's get that. The prices cant be beat the inventory is great and so are the people. See Jake him and Larry Spacc Jr will take great care of you.
Not a happy place stay away from this dealer you may not be happy to