Randall Dodge Chrysler Jeep RAM

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4.9
(183 reviews)
Visit Randall Dodge Chrysler Jeep RAM
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Service Sales
Monday 7:30am–6:00pm 8:30am–6:00pm
Tuesday 7:30am–6:00pm 8:30am–6:00pm
Wednesday 7:30am–6:00pm 8:30am–6:00pm
Thursday 7:30am–6:00pm 8:30am–6:00pm
Friday 7:30am–6:00pm 8:30am–6:00pm
Saturday 8:00am–12:00pm 9:00am–4:00pm
Sunday Closed Closed
New (877) 821-4666 (877) 821-4666
Used (877) 824-3893 (877) 824-3893
Service (877) 441-4553 (877) 441-4553

Inventory

See all 60 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2021.
When you visit our Henderson Texas new and used Dodge Chrysler Jeep and RAM dealership your satisfaction is our primary concern. Low prices and high-quality is the name of the game at our dealership. Our team is proud to serve the communities of Tyler Longview Kilgore & Jacksonville TX with Dodge Jeep and Chrysler cars and would like to have the chance to earn your business. All of the employees at Randall Dodge Chrysler Jeep would like to thank you for your interest in our dealership. Call us anytime or visit us in person at 100 Kilgore Hwy Henderson TX 75654.
You are going to love it here!

Service center

Phone number (877) 441-4553

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Reviews

4.9
(183 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

BEWARE!!

I am not one to leave negative feedback, however I think this may keep someone from experiencing a similar event. On 3/5/2021 I went to Randall Dodge Chrysler Jeep Ram in Henderson, TX to view a truck I had found online. I had two vehicles that I was interested in trading that both had existing loans on them. I had a approval letter from my credit union for the financing of the new vehicle. One of my trades was financed with Chase and the dealer acquired the 10 day pay off in order to determine any equity in the trade. The other vehicle was financed with the same credit union that I had the approval for financing letter from. My salesman (Nathan Bangert) said they could not get the 10 day payoff from the internet and asked what I owed. I told him between 2100-2500 dollars. He said they would figure the deal at 2500 and if it was less they would send me a check for the difference. We agreed on the terms and signed the contract showing the total balance owed after trades and credits. My credit union contacted me on 3/11 to inform me they had not received a buyers order from the dealership so I contacted Patrick Dinan (the finance manager) to request they send the order to my credit union and inform him of the verified 10 day pay off for 2127.50. I was expecting a check for 372.50 ( the difference from the 2500 Nathan said they had withheld). Nathan said that since this vehicle was financed with the same bank they didn't figure it in. I told Nathan that I didn't agree with this and asked to speak with the manager or his supervisor. Nathan told me he was the manager. At no time during this transaction was I informed that I would be responsible for the pay off on the car I was trading from the same bank I was using to finance the truck I was purchasing. Bottom line, I had to finance an additional 2127.50 over the contract price in order to pay off my trade. BUYER BEWARE!!!

1.0

I am not one to leave negative feedback, however I think...

I am not one to leave negative feedback, however I think this may keep someone from experiencing a similar event. On 3/5/2021 I went to Randall Dodge Chrysler Jeep Ram in Henderson, TX to view a truck I had found online. I had two vehicles that I was interested in trading that both had existing loans on them. I had a approval letter from my credit union for the financing of the new vehicle. One of my trades was financed with Chase and the dealer acquired the 10 day pay off in order to determine any equity in the trade. The other vehicle was financed with the same credit union that I had the approval for financing letter from. My salesman (Nathan Bangert) said they could not get the 10 day payoff from the internet and asked what I owed. I told him between 2100-2500 dollars. He said they would figure the deal at 2500 and if it was less they would send me a check for the difference. We agreed on the terms and signed the contract showing the total balance owed after trades and credits. My credit union contacted me on 3/11 to inform me they had not received a buyers order from the dealership so I contacted Patrick Dinan (the finance manager) to request they send the order to my credit union and inform him of the verified 10 day pay off for 2127.50. I was expecting a check for 372.50 ( the difference from the 2500 Nathan said they had withheld). Patrick said that since this vehicle was financed with the same bank they didn't figure it in. I told Patrick that I didn't agree with this and asked to speak with the manager or his supervisor. Patrick told me he was the manager. At no time during this transaction was I informed that I would be responsible for the pay off on the car I was trading from the same bank I was using to finance the truck I was purchasing. Bottom line, I had to finance an additional 2127.50 over the contract price in order to pay off my trade. BUYER BEWARE!!!

5.0

Happy customer

Derrick White was helpful through my whole experience and got me in exactly what I was looking for. Would highly recommend him & this business. Thank y'all for making it the easiest & quickest experience purchasing my vehicle!

4.8

Wonderful service!

I had been wanting/needing a truck to haul feed, hay, and other supplies/tack in, as I was driving around in a small car, and basically my vehicle didn't fit my lifestyle. I wasn't planning on purchasing anything this weekend, but we decided to just see what was available, and found a truck that was a perfect fit and within our budget. Mr. Gage was wonderful to work with and the whole process went incredibly smooth. I feel like we got a really great deal on a nice truck and I couldn't be happier. Thank ya'll for a wonderful buying experience!!

4.7

All has been good, thus far!!

This is the second vehicle that I have bought from Randall DCJ. My first Jeep was bought in 2012, and had thoroughly enjoyed it. I was in need of an upgrade, so I opted to go back to Randall for the Grand Cherokee. I am quite sure I will enjoy driving my new Jeep as much as I did my first one. Knowing that I can rely on Randall to provide good service when I need it.

5.0

Homerun

Stopped in to look for wife's Christmas Present..Chris Pratt came out and noticed my son's baseball cap and we talked about baseball/softball for about 15 minutes. Asked what I was interested in and what I was looking to spend.. introduced me to Rudy Salaiz (another great guy)..took my info and informed him I had some errands to run just call when he heard something. 20 min later Chris called and said it's done u can come pick her up. Best experience to date.. no pressure, did not try to keep me there till paperwork was done..no hassle. Great group to work with..will definitely be back..if u need a new ride I would definitely recommend this group!! Just be ready..not a lot of car talk..which for me was the deal maker.. Thanks Chris and good luck with your son's baseball!

4.0

Quick sale

Overall good experience. Pretty quick and simple. Truck was clean externally visible to eye but you can tell alot was missed on under carriage. For a 2015 pretty dirty underneath. Sales guy was helpful and courteous. I dont like that trade is taken off back end of deal where taxes are assessed on final price Not consumer friendly. Had I seen first I would have told finance guy to adjust.

5.0

Randal Dodge

Randal Dodge in Henderson, Tx is so amazing!! Chris helped me with my vehicle it was fast! A great experience for sure and I can’t thank them enough!!

5.0

Very good service.

I really found their service convenient and fast. I left happy and didn't have issues getting what I came for. They were very helpful and informing.

5.0

Chris Pratt was great. Answers all of our questions.

Great dealership. Our salesman Chris Pratt was very patient and knowledgeable answered all of our questions. Would highly recommend him and the dealership. Thank so much

Read all 183 reviews