Olmos Park Auto Group

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
41 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    September 5, 2020

    DO NOT PURCHASE YOUR CAR HERE!!! Where do I even begin…. I purchased a Mercedes Benz already overpriced (Steve - owner agreed) but he did not want to bring... the price down. My car had just been totaled and needed to find a car and decided to pay full price. One of the deciding factors was he offered a one-month warranty. There was an issue with a light in the dashboard that he knew he had to fix, and he did. As soon as I drove that car out of his parking lot and paid for the car, my nightmare began!! I found all kind of problems with the car… I called him and took the car to get it “fix”. They did fix a problem with the tires but that was it. They did not fix the AC, the Convertible roof, the vibrating noise….. but if the process they broke two additional parts of the dashboard. I called him to let him know and he said he was going to order the two damaged parts. I, also, told him that they did not fix the problem with the AC and the convertible roof. He said they could “look at it again” when the parts got here…. “Look at it again”??? they never did !!! well, according to Steve, the parts were ordered. A couple of weeks later, he received them but, according to him, one was damaged (really?). Since July 30th, I waited for a text, a call, an email or any type of communication.... I only received one, stating "please understand... these things take time...." Finally, on August, Friday 21st, he called and left a message stating the other part arrived. On Monday 24th, I dropped my car off. I went into his office and he was sleeping... I waited a while and he did not wake up. I had to call him a few times before he finally noticed I was there. On Thursday 27th, he (Steve) texted me to inform me my car was "ready". I picked up my car but he was not there. He left the keys with some other man. I noticed one of the damaged parts was replaced, however, the other part was NOT replaced. I tried to open the convertible and it was NOT fixed either. I, immediately, texted him to let him know and his reply was: "let me ask the tech". Today is September 5th and I am still waiting for a response about why the part, he said he was replaced, was not, and a response of why my convertible was not fixed. On top of all these, while I was driving my car, I noticed the hood moving. I parked my car and noticed the hood lock is broken as well.... To sum all these very unpleasant business transaction... I purchased an overpriced vehicle with a month warranty. Found multiple problems with the vehicle. The owner of the business (Steve Martinez), who was never honest about being the owner, lies to the customer from day one. He is using the "one-month warranty" as a selling tool and he is not honoring the warranty. Once you drive out of the parking lot with a car, you better forget about getting anything done. This is probably the WORSE business transaction I ever had in my life. I DO NOT recommend this place to anyone. I tried to file a complaint with the Better Business Bureau and found out they are not even part of it!!! RED, RED, RED LIGHTS!!!!! Be aware of this place and the owner.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    November 13, 2018

    The experience as a whole was great. I test drive the vehicle and was told to shop around and be sure of what I wanted. I later took my wife to see the... vehicle and we were to able to test drive it alone and discuss the it freely. After that the buying experience was simple and straight forward. Thanks!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you & your family. Enjoy your new car, Steve & Staf

  • March 18, 2018

    I was shopping for a pre-owned vehicle and came across their listings here on cars.com. I found the vehicle I was looking for at a fair price. They made... the buying process easy and I have been pleased with my purchase thus far. I would highly recommend Olmos Park Auto Group to anyone in the market for a quality pre-owned vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 25, 2017

    I was interested in one of their vehicles, they responded to me right away & let me know the car i was looking at was a "mechanics car" needed work. Also... sent e a follow up e-mail letting me know that i should come down to the lot look at other cars. I appreciated that.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 4.0 out of 5
    July 9, 2017

    I found the perfect truck online and i sent an e-mail to get more info. I got a response very quickly and was impressed with how much they wanted my business.... Unfortunately the truck was sold but now i keep looking at their website for another truck. I want to do business with them.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    November 14, 2016

    I have been to over 20 dealerships to test drive vehicles and discuss trade in value. Olmos Park Auto Group was by far the best experience I had. Steve... and Mike should teach a seminar on how to sell cars! Knowledgeable, personable, and genuinely car about your situation to make it work!!! A must try dealership if there is any car close to what you want. What a breathe of fresh air these guys are compared to the traditional dealerships!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 24, 2015

    The employees were real helpful and went all out to help me make my buying experience great. I appreciate all the effort and hard work that these people... do.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 20, 2015

    I had a great experience with the buying process and with the overall customer experience. Steve stayed open late for me to get out of work and make it... back to San Antonio from Austin on a Friday night just so I could pick up my car. Real people that care about their customers not just trying to make a sale but doing what is right for the customer and their business. We will be back to purchase a car for my sons.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 17, 2015

    Good management, I never got rushed at all and the dealer was really professional.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 15, 2015

    by far the best used car dealer in San Antonio. went to over 10 dealerships to look for a car in the area and none of them compare to Olmos Park Auto.... Steve and Mike were very helpful and informative during the buying process. Very professional. first time buying a car and they made it easy and stress free. Would definitely recommend this dealership to anyone looking to buy a new car in San Antonio. 10/10.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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