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Bob Brockland Buick GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (69 reviews)
Visit Bob Brockland Buick GMC
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–6:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–6:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (618) 476-5990 (618) 476-5990
Used (618) 476-5997 (618) 476-5997
Service (618) 476-5995 (618) 476-5995

Inventory

See all 160 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2006.
Located at 580 Old State Route 3 Columbia IL 62236.

Service center

Phone number (618) 476-5995

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (69 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Scott and Moe were awesome to work with!

Scott and Moe were awesome to work with! They were super helpful and willing to answer questions as a first time buyer. I was very pleased with the help I received. I would highly recommend checking them out! They make the process very easy!

Scott and Moe were awesome to work with!

Scott and Moe were awesome to work with! They were super helpful and willing to answer questions as a first time buyer. I was very pleased with the help I received. I would highly recommend checking them out! They make the process very easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My only complaint is the mechanics fail to grease the few

My only complaint is the mechanics fail to grease the few grease fittings on my vehicle. Almost every service visit I have to ask for it to be done. Other than that, it?s great.

My only complaint is the mechanics fail to grease the few

My only complaint is the mechanics fail to grease the few grease fittings on my vehicle. Almost every service visit I have to ask for it to be done. Other than that, it?s great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Accommodating, Impeccable customer service and reasoning

Accommodating, Impeccable customer service and reasoning skills. Impressive. I worked with Tim and Chad and they were outstanding.

Accommodating, Impeccable customer service and reasoning

Accommodating, Impeccable customer service and reasoning skills. Impressive. I worked with Tim and Chad and they were outstanding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bob BROCKLAND Service

I have been a customer of Bob brockland for years. We have purchased several vehicles over the years and the service is outstanding. Paul and his team provides excellent customer service and solutions to any problems that you might have with your automobile. Great team!

Bob BROCKLAND Service

I have been a customer of Bob brockland for years. We have purchased several vehicles over the years and the service is outstanding. Paul and his team provides excellent customer service and solutions to any problems that you might have with your automobile. Great team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Bob Brockland service department is in a 2 way tie for

Bob Brockland service department is in a 2 way tie for the best service department ever in my 60 years of auto ownership. They are all good, courteous, personable, efficient and very willing to assist in any/every way they can.. All are exceptional. Most recently, Tim took especially good care of my car helping me & my car out for a long trip with a short notice. They would get more than 5 stars if possible.

Bob Brockland service department is in a 2 way tie for

Bob Brockland service department is in a 2 way tie for the best service department ever in my 60 years of auto ownership. They are all good, courteous, personable, efficient and very willing to assist in any/every way they can.. All are exceptional. Most recently, Tim took especially good care of my car helping me & my car out for a long trip with a short notice. They would get more than 5 stars if possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Money Hungry

If I could give 0 stars I would. I bought my car from them in 2018, when I bought it the report they gave me failed to mention that it was in an accident so instantly the value of my car dropped and of course it wasn't til years later that a different dealership informed me that my car was in an accident. That's just the beginning. Last year I took my car to Bob Brockland to have a sound in my engine looked at. They declared my engine was failing (which my car was running fine, it was literally just a noise) and when they called to tell me they informed me they already talked to their sales department for me because I would need a new car. Red flag. Fast forward a year, my car has been running fine then a couple weeks ago my engine started to make a whistling noise. I took it to Bob Brockland and they said it was my PCV valve and it would cost $1700 to fix. The part would be $300. They said I could buy my own part which I found for $70 and that dropped price down to $1050 JUST for labor,(I don't know how that even makes sense that me not paying $300 for just a part dropped the price down $700), and it would take 10 HOURS to fix. Not only that but everytime I would talk to them about the price they always said "but that doesn't count what we might find on the inside that needs to be fixed as well" EVERYTIME. ANOTHER RED FLAG. I got a second opinion on my car and found someone to fix it for $400!!! It took them 2 hours to fix the part THATS IT! I don't know what Bob Brockland was trying to do to my car but I WILL NEVER take my car there again for something as simple as an oil change. They are a bunch of money hungry scammers and I 100% do not recommend doing any business with them!!

Money Hungry

If I could give 0 stars I would. I bought my car from them in 2018, when I bought it the report they gave me failed to mention that it was in an accident so instantly the value of my car dropped and of course it wasn't til years later that a different dealership informed me that my car was in an accident. That's just the beginning. Last year I took my car to Bob Brockland to have a sound in my engine looked at. They declared my engine was failing (which my car was running fine, it was literally just a noise) and when they called to tell me they informed me they already talked to their sales department for me because I would need a new car. Red flag. Fast forward a year, my car has been running fine then a couple weeks ago my engine started to make a whistling noise. I took it to Bob Brockland and they said it was my PCV valve and it would cost $1700 to fix. The part would be $300. They said I could buy my own part which I found for $70 and that dropped price down to $1050 JUST for labor,(I don't know how that even makes sense that me not paying $300 for just a part dropped the price down $700), and it would take 10 HOURS to fix. Not only that but everytime I would talk to them about the price they always said "but that doesn't count what we might find on the inside that needs to be fixed as well" EVERYTIME. ANOTHER RED FLAG. I got a second opinion on my car and found someone to fix it for $400!!! It took them 2 hours to fix the part THATS IT! I don't know what Bob Brockland was trying to do to my car but I WILL NEVER take my car there again for something as simple as an oil change. They are a bunch of money hungry scammers and I 100% do not recommend doing any business with them!!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Bob Brockland Buick GMC, INC. We are disappointed to learn of your experience here at Bob Brockland Buick GMC, INC., but will take this opportunity to improve.

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Great dealership

I have purchased 2 cars in the last 5 years from this dealership. I have had nothing but good experiences from the buying process to the wonderful service I get.

Great dealership

I have purchased 2 cars in the last 5 years from this dealership. I have had nothing but good experiences from the buying process to the wonderful service I get.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Top Service

Went in to buy a new car and Moe was very accommodating and worked with me in any way he could. He must have brought up 4 cars for me to test drive and look at. We didn't have to do any walking around the lot to find what I was looking for. It was a smooth and easy process and the employees made it simple.

Top Service

Went in to buy a new car and Moe was very accommodating and worked with me in any way he could. He must have brought up 4 cars for me to test drive and look at. We didn't have to do any walking around the lot to find what I was looking for. It was a smooth and easy process and the employees made it simple.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They are the best.

Very professional staff and service. I can?t say enough but you will Not be disappointed. Give Brockland GMC a try.

They are the best.

Very professional staff and service. I can?t say enough but you will Not be disappointed. Give Brockland GMC a try.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best. Customer. Service. EVER!

I dealt with 2 salesmen, as it was a holiday but both were extremely good to work with and the 2 of them tag teamed to find exactly what I was searching for! I fell in love with the GMX Yukons but my particular demands were stringent. I just happened to find THE ONE...popped back on their webpage, and there he was!! The perfect man for me: tall, handsome and strong! My “new” 2018 GMC Yukon Denali in dark sapphire blue metallic! He had everything in him I’ve been searching for! I texted Chad Sweazea and asked if I could take him home for the holiday. He said YES! So Wednesday after work, I brushed my hair and went to meet him. He was rugged yet comfortable. Guaranteed not to be after my money. We spent thanksgiving together and on Friday night, I said I do! I couldn’t be happier! Brockland’s sales team answered all of my questions and knew exactly what I was wanting. They did everything they could to make sure we made a good pair! I will DEFINITELY be seeing a lot of these guys and will recommend them to all my family and friends!

Best. Customer. Service. EVER!

I dealt with 2 salesmen, as it was a holiday but both were extremely good to work with and the 2 of them tag teamed to find exactly what I was searching for! I fell in love with the GMX Yukons but my particular demands were stringent. I just happened to find THE ONE...popped back on their webpage, and there he was!! The perfect man for me: tall, handsome and strong! My “new” 2018 GMC Yukon Denali in dark sapphire blue metallic! He had everything in him I’ve been searching for! I texted Chad Sweazea and asked if I could take him home for the holiday. He said YES! So Wednesday after work, I brushed my hair and went to meet him. He was rugged yet comfortable. Guaranteed not to be after my money. We spent thanksgiving together and on Friday night, I said I do! I couldn’t be happier! Brockland’s sales team answered all of my questions and knew exactly what I was wanting. They did everything they could to make sure we made a good pair! I will DEFINITELY be seeing a lot of these guys and will recommend them to all my family and friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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