Bob Brockland Buick GMC

I had a very good buying experience at Bob Brockland GMC in Columbia . IL thanks to Tom (Mo) Suarez and Brent Ward. I traded a 2023 Yukon for a new 2025 model and am very pleased with the deal. Tom was very helpful woth no high pressure tactics as was Brent Ward.

Well here’s the review that you guys wanted… I purchased a 2019 ford expedition from them 2 weeks ago. Not one day later did the whole heating pump assembly go out causing my car to overheat going to Easter dinner. Not only did they blow us off but we know they knew about the damage before selling. It was leaking coolant all over the place. They are a scummy dealership with even worse workers, very lazy and like to toss you around. They gloat about being a family dealership and an upstanding and fair dealership, where was any of this???? Took hours to buy the car, and their excuse for not paying up is that we didn't bring it to them. I'm sorry are you guys stupid, it was Easter sunday smooth brains. Why would we tow the car to a mechanic that either doesn't know what he is doing or he lied. Seems like the other comments for service speak for themselves. Never buy from here, do not service here, don't do your business with them. Saved for 5 years just for them to screw me. Thank the finance guy for that and there geriatric owner, scummy people over there. Mo the salesman was very nice, if I were him I'd look elsewhere. This was absolutely ridiculous..

Entire team courteous and professional. Treated our of state, used car internet deal like we were life-long customers. Responded to all counter-offers and requests we made with a fair, win-win attitude. Couldn't have been more satisfied. Rare car dealer that puts a premium on the personal touch, patient and friendly throughout entire process. Highly recommend.

After a long weekend of looking for a used truck and getting the stereotypical “used car salesman” treatment, we stopped in at Brockland GMC to look at a used truck they had listed online. The salesmen Tim Anderson and business manager Chad Swansea couldn’t have been nicer and more professional. Tim got us into the truck right away for a test drive and he had the carfax waiting for us when we got back. There was never any pressure or any indication that he was anything but professional. We came in with a pre approval and pretty decent percentage rate but Chad did a some work and we ended up with a rate 1.5 points lower Couldn’t be happier with the whole experience.

I purchased 16 vehicles from Bob Brockland and 2 in 2024 but never again.. Called Brockland service at 8:30 am 11/26 and said car would not start. Per Ronnie had it towed in to shop at 10:30 am. Called service 4 times nobody answered left 2 messages. Finally about 11:30 am got call back from somebody other then service. Told them my car was towed in and asked for loner on the special package I purchased with car. She said no cars available. Called back at 4:15 pm to find out status of car. Again no one answed the first 4 calls. Finally got same lady who did transfer me to Ronnie the service tech I talked to that morning. He said my car was not there. Put me on hold for 10 minutes and again said my vehicle was not there. Tow truck driver called me at 10:30am and said he gave service my key. So I knew it was there. Called Bob Brockland who found my car right outside service. Told me and my wife on speaker phone they would get it in at 8 am 11/27 and see what's wrong. Don't here anything so call at about 3:30 pm for status of car and Ronnie says they are just pulling it in. Again took 3 calls to get someone in service to answer. They leave at 5 so no status. Finally got my car 12 pm 12/2 . 8 days and nothing wrong with car but bad battery. 8 days to change a battery. Had scheduled leaving for the winter 12/2. Had to cancel plans. Worst experience I have ever experienced in my life. Did not want any special treatment but if it takes 8 days to change a battery for a regular customer who has purchased 16 cars from them. I would never go back. Lost my car. Took 8 days to change a battery. No body answers phone. They don't live up to contract I had for loner.

This was a pleasant car buying experience! They are very laid back and let us test drive the vehicle we were interested in several times, even letting us take it overnight. NO pressure whatsoever. Moe stayed in contact with us and addressed all of our concerns.The whole team went above and beyond to meet our expectations. They are all very friendly. Highly recommend!!

Just bought my first Buick and the guys at Brockland could not have made this deal any easier or faster. It was a seamless process and everyone was so nice and helpful! Would highly recommend.

If you’re looking for a car dealer who can offer you great deals and the best customer service, then look no further than Bob Brockland Buick GMC. A special thanks to Moe & Chad for putting me in the truck that I wanted. I left feeling very sure of my purchase. I was confident that I got the best deal possible. Also thank you Nathan for helping me customize it and make it my own. Bob Brockland has always serviced my vehicle and I’m happy I finally had the privilege to purchase a new one from them.

Great great great great great great great great great great great great great great greatest

Brockland is dealer that can be trusted to do right by their customers. Highly recommend!