Keller Bros. Dodge RAM

Reviews

4.8 out of 5 4.8
269 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 9, 2018

    After extensively searching the internet and local dealerships for a year, we purchased our 2016 Ram 1500 Laramie with a Rambox from Keller Brothers Dodge... without setting foot in the dealership. Joe was incredibly attentive and professional, answering each of my emails thoroughly without sales propaganda. The addition of specific tires and running boards was handled with ease. The paperwork was mailed to us and the truck was delivered to our door by a courteous driver who drove our trade-in vehicle away. It was the perfect vehicle buying experience and we absolutely love our new truck! Keller Brothers and Joe provided the best experience we have ever had in buying a vehicle.

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 6, 2018

    From the first contact with Cal it was nothing short of a perfect experience.and believe me my wife and I are in new cars every 3 years so I have the experience.... Please keep in mind that I live 2 hours away in NJ from The Keller Bros. Dealership. Cal was able to give me more for my trade ( unseen ) then my local dealership. They had the vehicle I wanted for the price I was willing to pay. They even delivered it to my place of work . Ask for Cal and he will make sure you leave with a smile .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • December 5, 2017

    We found the car we wanted on the website and drove over 90 miles mostly in the rain and on back roads. We thought we must be crazy. When we arrived,... Cal Jurman was so welcoming and low key we relaxed immediately. He had brought the car inside so we did not have to shop in the rain. He was very knowledgeable and helpful with our questions and the price was right. We also worked with Donna Roth on the paperwork. They were both so pleasant we wish we bought cars more often just so we could work with them. We will return to Lititz just to check out the rest of the city. ;o)

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Becky & Don, thank you for making the trip out to our small town and dealership! We appreciate your business and are so thankful you had a wonderful e...xperience with Cal, Donna, and the rest of the team. If there is anything else you need, please do not hesitate to reach out!

  • 3.0 out of 5
    October 12, 2018

    This my second Chrysler certified used vehicle that I have purchased from this dealer and both have had problems and/or recalls that should have been identified... during the “100 point inspection”. One of the three recalls on my second vehicle was posted prior to the time of my purchase and in addition this vehicle had aftermarket parts installed which were unknown to me at the time of my purchase which then ended up failing. Approximately 60% of the cost of this repair was covered by the dealer but of course there was still a not insignificant cost to me. In addition I When I called to schedule repairs for recall #1 I was to told they have the parts and that the repair would take 15 minutes, I called the day prior to my scheduled repair date to ask them to look into a headlight problem and was told they were out of the parts needed to fix the first recall but there were now two additional recalls that required reprogramming. End result, what was initially going to take 15 minutes took 3.75 hours while I waited (I was never told the reprogramming could take up to three hours, I only found this out when they told another customer sitting next to me), and no loaner cars were available so I had to wait. Unfortunately the vehicle still needs to go back for recall repair #1. I have seen absolutely no benefit to purchasing a “certified used vehicle from this manufacturer”.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 16, 2018

    Very nice dealership, very helpful and polite. I love my charger, it was a little hard to find but it arrived on my birthday. Happy Birthday to me. Everyone... at this dealership are so Awesome!

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    Does recommend this dealer
    Came in for service or repair
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  • 5.0 out of 5
    September 11, 2018

    Starting looking at trucks due to my previous truck being totalled. Worked with Joe Gochenauer from day one and couldn't be happier. Joe was patient... the entire time, which took a few months to find the right truck. Donna in the finance department was also great to work with. The Manager, Dan, was helpful in the process as well. Overall, I would recommend Keller Brothers to anyone looking for a vehicle and definitely ask for Joe.

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    Shopped for a new car
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  • 5.0 out of 5
    May 17, 2018

    On 5/16/18, my girlfriend and I purchased a 2015 Town and Country from Keller Bros Dodge. A few days prior I had reached out to Bill Reiter (my salesman)... and gave him a list of exactly what we wanted in our new van. We had very high expectations and Bill met every single one of them! Everyone at Keller Bros did a fantastic job and made our buying process super easy. If you're in the market for a new or used vehicle, I highly recommend Keller Bros!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the kind recommendation, Kevin! We are so happy our team was able to find your family the perfect Town & Country! It was a pleasure ...to earn your trust and business!

  • 1.0 out of 5
    March 12, 2018

    This dealership has failed to procure my registration after a period of 6 months. After 6 months they said that they had all the correct paperwork then... told me it would be another 3 weeks because they had to mail it to a 3 party vendor. Total incompetence at this dealership. They are unable to perform the most basic of tasks and are willfully dense. Steer clear!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Shaun, we regret to hear of your experience. With dealing with out-of-state deals it is true that we deal with a 3rd party vendor and it does take mor...e time to process. There were also signatures needed by you that further delayed this process. We are terribly sorry for the inconvenience and such a long waiting period for your documents. If there's more we can do, please reach out to our General Manager at (717) 625-2000.

  • 4.0 out of 5
    November 7, 2017

    My experience with Keller Bros started off great. They were accommodating and helpful in taking in a trade that I had. There were many issues that arose... during the buying process. These issues were resolved, but at the expense of my time and money. Keller Brothers ultimately made things right, but not until several months later. I was satisfied with their service and impressed with their customer service towards the end.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Sean, thank you for taking the time to update your review. Again, we're terribly sorry for the initial inconvenience(s)! Your feedback truly meant a g...reat value to our team and we are thrilled we were able to resolve the issue. It was a pleasure serving you! Please do not hesitate to reach out if anything else comes up! Thanks again, Keller Bros. Dodge

  • 5.0 out of 5
    November 2, 2017

    First of all I want to say I worked with Tori Phillips so if you do stop by here 100% ask for her. Furthermore, that she works very hard to get details... and find vehicles that fit your budget, your requests and features. She will work with you to make sure you're not getting ripped off while still leaving decisions up to you, don't feel pressured at all making those decisions either. Which being a first-time buyer was something I was very nervous about. Having someone as proactive at crunching numbers without having to go look them up is very good when you're trying to make a decision that shouldn't be rushed a bit quicker (in my case). Keller bros has a huge selection of vehicles to choose from and the entire staff is very friendly, they even all stayed late to talk about prices for me. If you're a first time buyer or just someone on a budget this is the place to be!

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    Shopped for a used car
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    Dealer Response

    Hi Zac, thank you for taking the time to leave a review for us at Keller Bros Dodge. We hope to be of service to you again in the future. Best wishes..., Keller Bros Dodge

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