Keller Bros. Dodge RAM

Reviews

4.8 out of 5 4.8
266 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 16, 2018

    Very nice dealership, very helpful and polite. I love my charger, it was a little hard to find but it arrived on my birthday. Happy Birthday to me. Everyone... at this dealership are so Awesome!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 11, 2018

    Starting looking at trucks due to my previous truck being totalled. Worked with Joe Gochenauer from day one and couldn't be happier. Joe was patient... the entire time, which took a few months to find the right truck. Donna in the finance department was also great to work with. The Manager, Dan, was helpful in the process as well. Overall, I would recommend Keller Brothers to anyone looking for a vehicle and definitely ask for Joe.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • December 5, 2017

    We found the car we wanted on the website and drove over 90 miles mostly in the rain and on back roads. We thought we must be crazy. When we arrived,... Cal Jurman was so welcoming and low key we relaxed immediately. He had brought the car inside so we did not have to shop in the rain. He was very knowledgeable and helpful with our questions and the price was right. We also worked with Donna Roth on the paperwork. They were both so pleasant we wish we bought cars more often just so we could work with them. We will return to Lititz just to check out the rest of the city. ;o)

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Becky & Don, thank you for making the trip out to our small town and dealership! We appreciate your business and are so thankful you had a wonderful e...xperience with Cal, Donna, and the rest of the team. If there is anything else you need, please do not hesitate to reach out!

  • 5.0 out of 5
    May 17, 2018

    On 5/16/18, my girlfriend and I purchased a 2015 Town and Country from Keller Bros Dodge. A few days prior I had reached out to Bill Reiter (my salesman)... and gave him a list of exactly what we wanted in our new van. We had very high expectations and Bill met every single one of them! Everyone at Keller Bros did a fantastic job and made our buying process super easy. If you're in the market for a new or used vehicle, I highly recommend Keller Bros!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind recommendation, Kevin! We are so happy our team was able to find your family the perfect Town & Country! It was a pleasure ...to earn your trust and business!

  • 1.0 out of 5
    March 12, 2018

    This dealership has failed to procure my registration after a period of 6 months. After 6 months they said that they had all the correct paperwork then... told me it would be another 3 weeks because they had to mail it to a 3 party vendor. Total incompetence at this dealership. They are unable to perform the most basic of tasks and are willfully dense. Steer clear!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Shaun, we regret to hear of your experience. With dealing with out-of-state deals it is true that we deal with a 3rd party vendor and it does take mor...e time to process. There were also signatures needed by you that further delayed this process. We are terribly sorry for the inconvenience and such a long waiting period for your documents. If there's more we can do, please reach out to our General Manager at (717) 625-2000.

  • 4.0 out of 5
    November 7, 2017

    My experience with Keller Bros started off great. They were accommodating and helpful in taking in a trade that I had. There were many issues that arose... during the buying process. These issues were resolved, but at the expense of my time and money. Keller Brothers ultimately made things right, but not until several months later. I was satisfied with their service and impressed with their customer service towards the end.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sean, thank you for taking the time to update your review. Again, we're terribly sorry for the initial inconvenience(s)! Your feedback truly meant a g...reat value to our team and we are thrilled we were able to resolve the issue. It was a pleasure serving you! Please do not hesitate to reach out if anything else comes up! Thanks again, Keller Bros. Dodge

  • 5.0 out of 5
    November 2, 2017

    First of all I want to say I worked with Tori Phillips so if you do stop by here 100% ask for her. Furthermore, that she works very hard to get details... and find vehicles that fit your budget, your requests and features. She will work with you to make sure you're not getting ripped off while still leaving decisions up to you, don't feel pressured at all making those decisions either. Which being a first-time buyer was something I was very nervous about. Having someone as proactive at crunching numbers without having to go look them up is very good when you're trying to make a decision that shouldn't be rushed a bit quicker (in my case). Keller bros has a huge selection of vehicles to choose from and the entire staff is very friendly, they even all stayed late to talk about prices for me. If you're a first time buyer or just someone on a budget this is the place to be!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Zac, thank you for taking the time to leave a review for us at Keller Bros Dodge. We hope to be of service to you again in the future. Best wishes..., Keller Bros Dodge

  • 5.0 out of 5
    October 24, 2017

    I was on the search for a particular type of Chrysler Pacifica and Bill Reiter found the perfect one. He was very knowledgeable when I first spoke with... him on the phone and when he said he would be able to search and find the vehicle, he meant it. He called me to say they had found the van and gave me a timeline for pickup from there. Even better, he called back to say they found one with less mileage that I could have for our already agreed upon price. He was up against three other dealerships for our business and he won our business over a dealership in closer proximity to our house. Bill was very helpful through the process. I would recommended Bill and the team at Keller Brothers for anyone in the future when buying or selling a car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    L Norris, we're so glad that we were able to go above and beyond your expectations! Thanks again for taking the time to leave us this information abou...t your recent visit. Take care!

  • 5.0 out of 5
    September 13, 2017

    Dealer had a old school charm. They were very professional and low pressure sale which is hard to come by.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave a review for us at Keller Bros Dodge. We're happy we could meet your expectations! We are always more than happ...y to assist you if anything else comes up. Take care!

  • 5.0 out of 5
    August 4, 2017

    Had an engine noise in my 2012 Dodge Journey and Keller Bros. diagnosed it and then got in touch with Dodge. Keller Bros. did all the footwork and the... bottom line it was all covered but 350.00 co-pay which I thought was very fair. I would like to thank both Gary Shenk and Technician Lance for their efforts!! When I need a new car or repairs , Keller Bros. Dodge is where you will find me. In closing I must say ATTA BOYS!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Phil, thank you for taking the time to leave a review of your experience! We're happy we could meet your expectations! We are always more than happ...y to assist you if anything else comes up. Take care!

View More Reviews