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Brought my truck in with issues within the first week of purchase. First it was the transmission then the rear differential. They tried to be cheap and... flush fluids but the bearings needed to be replaced. So after a week I get my truck back and it looks like a 4 year old colored rtv all over the rear of my truck. They insist that the job was done correctly but the record clearly states the gears are worn. Also they didnt use the oem gasket and scratched the differential pan which will lead to rusting in the future. Do yourself a favor and dont have anything serviced here.
Hi Benjamin, we regret to hear about your recent experience. Our service department and GM have been in contact with you about this situation and offe...red multiple resolutions. As a good-will gesture our service department even provided $1500 worth of service work at no charge to you. We are still willing to have your vehicle picked up at your home and a service loaner provided while we get the vehicle into the shop to remove the excess residue (which you agreed to before this review was written). Please give us a call at (717) 625-2000 to discuss the situation further.
It was the best experience i had at a dealership before. Brent and his sales team was fantastic. They did everything in their power to get me with a car.... They really do an amazing job. I was highly recommend keller bros to only one looking for a car.
Thank you for the opportunity to earn your trust and business, Chastity! It was a pleasure serving you and we hope you continue to enjoy your new car!
We found the car we wanted on the website and drove over 90 miles mostly in the rain and on back roads. We thought we must be crazy. When we arrived,... Cal Jurman was so welcoming and low key we relaxed immediately. He had brought the car inside so we did not have to shop in the rain. He was very knowledgeable and helpful with our questions and the price was right. We also worked with Donna Roth on the paperwork. They were both so pleasant we wish we bought cars more often just so we could work with them. We will return to Lititz just to check out the rest of the city. ;o)
Becky & Don, thank you for making the trip out to our small town and dealership! We appreciate your business and are so thankful you had a wonderful e...xperience with Cal, Donna, and the rest of the team. If there is anything else you need, please do not hesitate to reach out!
As usual, great customer service that accommodates your schedule and a lot full of cars worth buying. In fact, I have bought a few vehicles from them... while hanging around for scheduled service.
So great to hear you had an exceptional experience with our sales and service teams! Thank you for taking the time to leave us feedback!
Jeep would not start had dead battery got it in and replaced battery and ran tests on charging system got it done quickly and quality service
So glad our team could help and get your Jeep back on the road, Mike! It was a pleasure serving you!
My 2016 Ram 2500 Tradesman had a brake issue. Service Staff took the time to isolate the issue. Since it was the holidays, parts shipments were delayed... so Gary got me a nice rental car. Gary did a nice job keeping me informed as to the progress of the repair. After initial repair, Service staff test drove the truck and found the issue was not resolved and found the original problem caused another. They ordered parts and got the second issue fixed. I was glad to see they took the extra time to make sure the problem was resolved correctly since it involved the brakes. And it was covered under warranty. While not fun to have your vehicle in for repairs, Keller Bros. Staff were cordial and helpful through the process.
Steven, thank you for your kind words about our team! It was a pleasure serving you and we're happy we were able to get the issues resolved!
Excellent experience great service They went out of their way to make sure that the issues I had were resolved I had gone somewhere else to get the work... before thinking I would save money Turns out the job was not done correctly Keller got it right and for less than I expected I will use them again
Happy we could help, it was a pleasure serving you! Until next time, take care!
Big thanks to the team at Keller Bros. Dodge! I just purchased a pre-owned 2013 Ram 1500. Not only has the truck superseded my expectations but Cal Jurman... and Dan Llanso did an excellent job finding the perfect vehicle for me. Thanks guys!!!!!!!!! I will be back for another purchase one day! - Adam Kratzert
After extensively searching the internet and local dealerships for a year, we purchased our 2016 Ram 1500 Laramie with a Rambox from Keller Brothers Dodge... without setting foot in the dealership. Joe was incredibly attentive and professional, answering each of my emails thoroughly without sales propaganda. The addition of specific tires and running boards was handled with ease. The paperwork was mailed to us and the truck was delivered to our door by a courteous driver who drove our trade-in vehicle away. It was the perfect vehicle buying experience and we absolutely love our new truck! Keller Brothers and Joe provided the best experience we have ever had in buying a vehicle.
From the first contact with Cal it was nothing short of a perfect experience.and believe me my wife and I are in new cars every 3 years so I have the experience.... Please keep in mind that I live 2 hours away in NJ from The Keller Bros. Dealership. Cal was able to give me more for my trade ( unseen ) then my local dealership. They had the vehicle I wanted for the price I was willing to pay. They even delivered it to my place of work . Ask for Cal and he will make sure you leave with a smile .