Keller Bros. Dodge RAM

3.9
(316 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–4:00pm 8:00am–12:00pm
Sunday Closed Closed

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Reviews

3.9
(316 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

I purchased my 2018 Ram 3500 at Keller Bros from out of

I purchased my 2018 Ram 3500 at Keller Bros from out of state. Product Specialist Kerry Kneisley was my first point of contact by phone at Keller Bros. Kerry was very friendly, personable, and knowledgeable. Kerry provided me with a personal video of the Ram 3500, which impressed and put me at ease with the quality of the truck. Needless to say, I Amtraked my way to Lititz, PA from Fredericksburg, VA to purchase my dream truck. Every Keller Bros employee I met upon my arrival was professional and courteous. Keller Bros has been in business since 1921 because of their quality customer service and excellent automobiles at a fair price.

5.0

I purchased my 2018 Ram 3500 at Keller Bros from out of

I purchased my 2018 Ram 3500 at Keller Bros from out of state. Product Specialist Kerry Kneisley was my first point of contact by phone at Keller Bros. Kerry was very friendly, personable, and knowledgeable. Kerry provided me with a personal video of the Ram 3500, which impressed and put me at ease with the quality of the truck. Needless to say, I Amtraked my way to Lititz, PA from Fredericksburg, VA to purchase my dream truck. Every Keller Bros employee I met upon my arrival was professional and courteous. Keller Bros has been in business since 1921 because of their quality customer service and excellent automobiles at a fair price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Couldn't be happier with everything about the process we

Couldn't be happier with everything about the process we had buying a new RAM 1500. Told them up front that I hate buying vehicles because of the games that some dealers play. Just give me the best you can do up front & it will work. Their offer on my trade-in was $2K more than another dealer nearby (that eventually came up more after some unnecessary back & forth). Kerry worked with us to get exactly what we wanted, with no pressure, & sealed the deal. Sales Manager Gary was easy to work with & made wrapping up the process very comfortable & smooth. Would recommend these guys very highly!

5.0

Couldn't be happier with everything about the process we

Couldn't be happier with everything about the process we had buying a new RAM 1500. Told them up front that I hate buying vehicles because of the games that some dealers play. Just give me the best you can do up front & it will work. Their offer on my trade-in was $2K more than another dealer nearby (that eventually came up more after some unnecessary back & forth). Kerry worked with us to get exactly what we wanted, with no pressure, & sealed the deal. Sales Manager Gary was easy to work with & made wrapping up the process very comfortable & smooth. Would recommend these guys very highly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

On behalf of all of us at Keller Bros Dodge, thank you for the wonderful review. We're so glad to hear about your positive experience and happy to hear that everything went smoothly. Thank you for recommending us and we look forward to working with you in the future!

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5.0

Well my experience dealing with this dealer was flawless.

Well my experience dealing with this dealer was flawless. It all started on the internet and dealing with KERRY KNEISLEY was the best experience I had in buying a car. Kerry was on top of his game in comparing other vehicles that I had looked at. Once I dot to the dealership everything was soo smoothly. I think it took me less than 30 minutes to do all the paperwork. I highly recommend this dealer and once again Kerry for making this buying process very smooth. Thank you!

5.0

Well my experience dealing with this dealer was flawless.

Well my experience dealing with this dealer was flawless. It all started on the internet and dealing with KERRY KNEISLEY was the best experience I had in buying a car. Kerry was on top of his game in comparing other vehicles that I had looked at. Once I dot to the dealership everything was soo smoothly. I think it took me less than 30 minutes to do all the paperwork. I highly recommend this dealer and once again Kerry for making this buying process very smooth. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

AJ, thank you for the awesome review! We're so happy to hear about you experience! We're very lucky to have Kerry on our team! Congratulations on your new vehicle & please if you need anything else let us know.

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5.0

Kerry at Keller Bros was awesome to work with.

Kerry at Keller Bros was awesome to work with. We had been shopping around and nobody else at the other Dodge dealers we were shopping put in the effort the way he did. The other staff I interacted with once we moved forward was the same way. The customer service at this dealer is above par. I highly recommend them.

5.0

Kerry at Keller Bros was awesome to work with.

Kerry at Keller Bros was awesome to work with. We had been shopping around and nobody else at the other Dodge dealers we were shopping put in the effort the way he did. The other staff I interacted with once we moved forward was the same way. The customer service at this dealer is above par. I highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Austin, thank you for taking the time to leave a review! Happy to hear that you had a wonderful experience with Kerry here at our dealership. Congrats on your purchase!

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1.0

What I thought was the best dealership soon became the

What I thought was the best dealership soon became the worst. In 2019 I drove from NJ to PA 3 1/2 hours and purchased a $85000.00 Ram 3500 Longhorn from them, they did everything great. 4 years later now living in the Florida Keys 30 hours from them I decided to buy a new $100,000.00 Ram Longhorn. They traded in my truck and ordered a new truck. they said they had to have my truck now to do this deal, that was April 23. I agreed and did the deal. They ordered the truck and shortly after told me a new Calander year was changing so the truck would be a 24 instead of a 23. The order should have been three months to get. After calling and calling to see what is taking so long the truck finally came in Nov 30th(7 months later) They send me pictures of the new truck to find out they ordered the wrong truck. They started blaming everyone except themselves. I spoke to Gary a manager who did nothing to rectify the problem. I spoke to my salesmen who also did nothing. They just left me hanging. After 5 days of no return phone calls I called to find out what are they going to do. Was told nothing, order a new truck or they will give me my money back. I buy a new truck every 3 to 4 years and that's what they think of a great customer. WILL NEVER BUY FROM THEM AGAIN AND WILL TELL EVERYONE I KNOW THE PROBLEM. DON'T BUY FROM THEM>

1.0

What I thought was the best dealership soon became the

What I thought was the best dealership soon became the worst. In 2019 I drove from NJ to PA 3 1/2 hours and purchased a $85000.00 Ram 3500 Longhorn from them, they did everything great. 4 years later now living in the Florida Keys 30 hours from them I decided to buy a new $100,000.00 Ram Longhorn. They traded in my truck and ordered a new truck. they said they had to have my truck now to do this deal, that was April 23. I agreed and did the deal. They ordered the truck and shortly after told me a new Calander year was changing so the truck would be a 24 instead of a 23. The order should have been three months to get. After calling and calling to see what is taking so long the truck finally came in Nov 30th(7 months later) They send me pictures of the new truck to find out they ordered the wrong truck. They started blaming everyone except themselves. I spoke to Gary a manager who did nothing to rectify the problem. I spoke to my salesmen who also did nothing. They just left me hanging. After 5 days of no return phone calls I called to find out what are they going to do. Was told nothing, order a new truck or they will give me my money back. I buy a new truck every 3 to 4 years and that's what they think of a great customer. WILL NEVER BUY FROM THEM AGAIN AND WILL TELL EVERYONE I KNOW THE PROBLEM. DON'T BUY FROM THEM>

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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1.0

I bought a pre owned Jeep Willys in January 2023.

I bought a pre owned Jeep Willys in January 2023. The salesman seemed knowledgeable and competent. The finance department was great to deal with. The service department however was a disaster. I had warranty work to complete and it was nothing but misinformation and lack of communication the entire time. Fast forward to SEPTEMBER 2023! My husband went to get his truck inspected and it turns out that Keller Bros had transferred the WRONG tag to the new Jeep. He has been driving without a valid registration and tag for 7 MONTHS! And naturally they want to claim ignorance about the entire event. The out of pocket for us is over $200 to get this mess cleared up. STAY AWAY from this dealership!!!!!

1.0

I bought a pre owned Jeep Willys in January 2023.

I bought a pre owned Jeep Willys in January 2023. The salesman seemed knowledgeable and competent. The finance department was great to deal with. The service department however was a disaster. I had warranty work to complete and it was nothing but misinformation and lack of communication the entire time. Fast forward to SEPTEMBER 2023! My husband went to get his truck inspected and it turns out that Keller Bros had transferred the WRONG tag to the new Jeep. He has been driving without a valid registration and tag for 7 MONTHS! And naturally they want to claim ignorance about the entire event. The out of pocket for us is over $200 to get this mess cleared up. STAY AWAY from this dealership!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

Sales great!

Sales great! Service advisor great! The conversations over heard by office staff unprofessional to put it mildly . Not friendly answer phones. And new people (staff) all the time. It's hard to have confidence when dealing with a manager and weeks later a new one. Not very comfortable with that.

1.0

Sales great!

Sales great! Service advisor great! The conversations over heard by office staff unprofessional to put it mildly . Not friendly answer phones. And new people (staff) all the time. It's hard to have confidence when dealing with a manager and weeks later a new one. Not very comfortable with that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

I’ve lived in 4 states and have owned over 30 cars

I’ve lived in 4 states and have owned over 30 cars (muscle car collector) and I can honestly say Keller Bros is the friendliest and most straightforward dealership I’ve ever worked with and purchased from. I drove over 300 miles because they had the vehicle I wanted. I will buy from them again in the future because of the experience. I’ll drive 6 hours each way. What does that say?

5.0

I’ve lived in 4 states and have owned over 30 cars

I’ve lived in 4 states and have owned over 30 cars (muscle car collector) and I can honestly say Keller Bros is the friendliest and most straightforward dealership I’ve ever worked with and purchased from. I drove over 300 miles because they had the vehicle I wanted. I will buy from them again in the future because of the experience. I’ll drive 6 hours each way. What does that say?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Great service and easy to work with!

Great service and easy to work with! I would recommend anyone to Keller bros. I will definitely be going back in the future.

5.0

Great service and easy to work with!

Great service and easy to work with! I would recommend anyone to Keller bros. I will definitely be going back in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Dealt with Bob in sales! He was super pleasant to work...

Dealt with Bob in sales! He was super pleasant to work with, very attentive and followed up with me when other dealers didn’t. Wonder who got the sale? 😁 also got to meet the Sales Manager Brad who was a super nice guy and very straight forward. Luke in finance was also great! Making sure I got a great rate! Thank you guys so much for making the buying process easy! I’ll see you for my next one also 😁. You guys are awesome!

5.0

Dealt with Bob in sales! He was super pleasant to work...

Dealt with Bob in sales! He was super pleasant to work with, very attentive and followed up with me when other dealers didn’t. Wonder who got the sale? 😁 also got to meet the Sales Manager Brad who was a super nice guy and very straight forward. Luke in finance was also great! Making sure I got a great rate! Thank you guys so much for making the buying process easy! I’ll see you for my next one also 😁. You guys are awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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