My wife bought a 2018 Rogue and the navigation system has been incorrect from day one. Took it back to Keating and was told we would have to bring in the... car and leave it for a day for them to check it out. Took it back a few weeks later and service writer said that they could not do anything and to use Nissans navigation update at Nissan navigation.com. Read many bad reviews about the update which required purchasing a update for $149. Very poor assistance from Keating to sell a car with all updates installed.
Would not recommend this dealership to anyone who is buying a vehicle. They do not know anything about customer service. There are so many other dealerships... that will give you better customer service than this place.
This is my 4th car buying experience and first with streater smith Honda. They are hands down the best. Big thanks to Mr Diab and Mr Wolfe.
Mr John Wells made everything so perfect. He answered all my questions & he was willing to get anything extra done to make my experience smooth as possible.... Thanks John.
Inquired about a truck, asked a question via email, the sales person was so desperate in having me come over that he would completely ignore my questions.... After several attempts of getting my question answered, they admitted that they have pictures of high end trucks on base models trucks listings, to get in customers by misadvertising their vehicles.
Was given a price via email but when I went into the dealership they gave me the runaround about the price. Wasted a full hour of my time. Very unprofessional.... Will not do business with this dealer.
While looking for a 2016 Honda Odyssey SE, Blake Rhodes was able to help me find the perfect vehicle for my family. He was polite, knowledgeable, helpful,... and great with my 5 year old during the whole process! I'd also like to boast on Trey Traylor, who helped me to finance my new Honda. He to was very informative on the whole process and also very patient with my not so patient kiddo! Overall, it was an AMAZING experience! I absolutely LOVE my new Honda, and I would (and already have) HIGHLY recommend this great team! Thank you Keating Honda, and thank you Blake and Trey!
The service department is very rude and unprofessional. They do not greet there customers. They speak very loudly amongst themselves, while customers are... standing waiting to be seen! Customer service needs to be addressed and taken care of. Very rude on several visits to this location!
Jeff Bashor made me a great deal on my 2016 Civic, and he has been available the last few months when I've had questions, including answering his phone... on a Friday evening when he was at home and helping me get set up for service. Mario Gonzalez greeted me at the service center the next morning and answered all my questions about my nav center and literally went out of his way to ensure my satisfaction with service. I trust him with my car, and that's saying a lot! He had a young shuttle driver named Arnold run me to school (I'm a teacher), and this kid was great! Polite, witty and truly impressive for a high school kiddo about to graduate and join the Honda service crew full-time. I can't say enough about how great this dealership is. This is the second car I've purchased from them (first was in 2003), and they've never once let me down.
Don't go to this dealer!!!! They'll sweet talk you all night just to try to run your credit! I went in with financing already set up with my bank. All... I needed was a trade in value and the final price for the car I wanted. The sales guy Moon argued with me about he could get me a better deal with Honda financing... Which he couldn't I know that for a fact! No matter how many times I told him no your not running my credit he still kept on. He wouldn't stop!!! So we left called the next day and had the bank deal with them. The bank manager finally said I think there messing with you. The sales rep kept telling the bank they faxed over the buyers agreement all day... Which they didn't!! If they don't want a sale...... fine! I'll take my business elsewhere! Think twice before going to this dealer or the sales rep Moon. Both no good!