Read reviews that mention:
DO NOT BUY A VEHICLE HERE!!!! This place will mislead you every step of the way. I’ve bought two Jeep’s from this, if mistake going back a year later... for another. These are the issues I’ve had with them and their horrible customer service in less than a year: 1. After bringing my 2017 Jeep Grand Cherokee home I noticed bubbling/corrosion in the paint on the hood. Did not notice it on the test drive. They originally told me nothing they can do about it. After speaking to the manager I mentioned to him this vehicle is still under Chrysler warranty. Still waiting after three weeks to hear back if I will be getting a new hood. Should’ve taken care of me without me having to fight tooth and nail and do my own research about the warranty. Still no guarantee I will get it replaced under warranty. 2. 2 months after buying the 2017 grand Cherokee I noticed the antifreeze level going down substantially in reservoir. Went to a shop and was quoted $900 water pump repair. The Lafontaine manager said they would only cover engine related issues after purchase, not sure how this was not an engine component and they could help me two months after spending over 20k on the Jeep. Zero help on this issue. After replacing water pump still have the level going from max to min in less than a month but can’t find the leak anywhere and no drops on driveway. 3. Took the 2016 vehicle into the service department after having some headlight issues after changing the lightbulb. Was quoted $800 for a new headlight module manifold. Repeatedly asked them to check the light bulb if it was loose but they wouldn’t even do that for me and insisted that wasn’t it. After finally reaching with my big arm I was able to tighten the bulb and found out it indeed was loose. Basically would’ve spent near a grand for nothing. 4. Was sold a tire and rim protection plan for the 2017 grand Cherokee. Was told if any issues with the tire at all I could come in and get a new tire. It sounded nice so I went with it. After exactly 5 months of having the vehicle I got a nail in the tire and took it in. The service department said the other 3 tires were good, but the tread on this tire was below the 3/32nd thread level to get me a new tire. Had no idea about this before and wasn’t told about this upon being sold the plan. The plan sales person was unaware of this stipulation. If they had good customer service they would’ve helped me anyway, but NOPE! Any issue I’ve ever had with the two vehicles I’ve gotten from them I’ve left more frustrated and not helped, feeling like I got played like a fiddle. STAY AWAY!!! Zero stars If I could
Hi Jacob, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We ap...preciate you bringing this experience to our attention. If you are willing, please contact our General Manager, Kris MacKinnon, at (734) 429-9431 or email@example.com so we can work towards a resolution. We look forward to hearing from you.
Proceed with caution when working with Lafontaine Saline. Lafontaine hired Greg Semack to sell vehicles as a broker through them. Greg is a liar and... a thief and has cost me thousands of dollars. Lafontaine will not take any responsibility for Mr. Semack’s actions and has left me to try to recover money owed to me on my own.
Hi there, we would like to get some more details this. Please reach out to our General Manager, Kris MacKinnon, at (734) 429-9431 or kmackinnon@lafont...aine.com . We look forward to hearing from you.
The people here are so nice and will do everything to help you find the car that works for you and in your price range. As a first time car buyer I had... an amazing experience getting a car. I was looking at originally at a Jeep Compass and ended up getting a Nissan Rogue. I am much more happy with this choice gas millage wise then the compass. Thanks so much for Thomas Altheide for going to bat for me to get me this car!
Nothing but problems with Greg Semack at Lafontaine Saline. He is their outside says rep and I found I could not trust him at all. I brought it to the... attention of the manager and he did absolutely nothing to help and did not care that their outside sales person was dishonest. I will never do business with them.
Hi Dan, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We woul...d like to work towards a resolution, so if you are willing, please reach out to us at (734) 429-9431 or firstname.lastname@example.org to discuss this further.
On February 6th 2019, I took delivery of a 2014 Chevrolet Impala from LaFontaine. I traveled from Florida to Michigan. This purchase was all internet contact... prior to delivery date. I was in contact with Frank Stark during the entire process from the initial inquiry about this vehicle to the financing. Prior to actually purchasing the vehicle I ran a car fax report and the report revealed an issue which I contacted Frank about. It showed a “body damage” reported incident. Frank told me it was a minor “dent” that was repaired. I asked Frank once again was the vehicle involved in an accident and he told me no, only a small dent repaired. After test driving the vehicle prior to taking delivery all seamed well. Once I left the dealership and began a trip to Illinois I noticed several issues with the car. The Side detection system was not working and after a stop for gas, I noticed the drivers front door and drivers side rear door keyless buttons were not working. Passenger side was fine. I arrived at my destination the next day. I googled the issues and all stated that it was a module issue. It stated either caused by corrosion or at times if the rear bumper was repaired usually the body shop never reset or replaced the module. The following morning I went into the glovebox. Inside the glovebox I found paperwork from the previous owner, yes all financial documents, within the glovebox. Also found in this packet was a body repair document from July 2018. This car was involved in an accident in June 2018 and the entire drivers side of the vehicle and rear bumper was replaced. Total accident repair $3,712.00. Remember I was told by Frank, only a small dent Was repaired when I questioned him following the car fax report. I immediately called Frank and told him about the two issues I found after leaving the dealership on the 6th, then I confronted him about the paperwork in the glovebox. Frank paused after I told him about the collision paperwork I found and I told him this was quite upsetting after he reassured me the damage was only a dent repair. I told Frank that the two issues with this car absolutely are related to the body damage now. Frank told me the dealership would take care of the two issues once I got back to Florida. Well guess what, I have left Frank five voicemails, six text messages, the dealership three emails for someone to contact me and as of this posting nothing. I will be researching my legal options with my attorney and thank god I have kept all the correspondences with this dealership. (Thank you LaFontaine for leaving the paperwork in the glovebox I’m sure by mistake) Great evidence. This was an absolute fraud now I’m stuck with the repairs. Stay away from this dealership!!!
We purchased a car from Olivia Layton who is extremely inexperienced and ever since the sale was finalized she has been rude and insulting to my husband... I have reported it to the manager who has yet to address the issue. They couldnt find the spare key for the car and 3 weeks later we still dont have the spare key to the brand new car. I would never go to this dealer again.
I leased my dream car car from Sergei Khan of LaFontaine, and he was FANTASTIC to work with! He gave me the best deal I could find, and there were absolutely... NO pushy sales tactics. I will be buying/leasing my future Jeeps from LaFontaine and Sergei, and I highly recommend him to anybody seriously considering purchasing a new car! Thanks LaFontaine!
Great car leasing experience, am very happy with my new Jeep. Thanks Columbus and co.
This is the 3rd time I have purchased a vehicle from LaFontaine in Saline, and again, then have done a fantastic job. This time I had the pleasure of working... with Columbus Smith. Columbus did an excellent job and got me the vehicle I wanted, how I wanted it.
Unfortunately I don't have positive news to post about but I will share this issue that I'm having. But before I start I do want to be respectful to those... who do care and try to make this a better business. After dropping off my car for a routine oil change plus having some one from the service center drive my car to check a noise coming from the back tires. I was unfortunately supprised by the fact that my car was completely dirty and covered in dirt. What is making me angry is the fact that I specifically said that the "noise coming from the back" can only be heard on a smooth road and not on a rough road. So why was my car taken on a dirt road as well as if I dropped off my car clean why was it given back to me dirty and highly unprofessional manner? I feel sorry for the poor souls that have to take the wiping from angry customers but small things like this add up and with time this will catch up with them. Best of luck