Reviews
Take a mechanic with you
I went there to see two used vehicles. A 2004 Jeep and a Volkswagen Golf. Both were in bad shape. I brought my mechanic boyfriend and he’s a state inspector and saw soo many problems with both these cars. The Jeep headlight was barely attached, needed a new serpentine belt, coolant leak, door held on by a bolt, fog lights didn’t turn on...etc. The Golf has an oil and coolant leak, part of the top of the engine cover was glued together and I’m sure plenty more issues that he could’ve found if he put the cars on a lift. We told the sales man all the issues we saw when he asked if we wanted to test drive it and he didn’t seem to care. Just said ok bye.
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you so much for your feedback. We are sorry to hear about your experience and would love to discuss it with you further. Please call Carey at 3019499095.
Best Used Auto Dealer Ever!!!!!!!!!!!!!!!!!!!
The best-used auto dealership ever. When you think of buying a car from a used auto dealer, you think sleazy and untrustworthy; this is the total opposite with Cherner Brother. They are the most honest ad friendliest auto dealer I have ever dealt done business with. I bought my car online sight unseen, and they never gave me a reason not to trust them throughout the whole process. They answered my call when I had a question about the vehicle and were very text friendly from start to finish, which is a huge plus due to work. I live 2 hours away from the dealership, and they were able to arrange to deliver the car right to my door without me having to drive 2 hours to go pick it up. They come highly recommended from me, and this is not a paid advertisement but a highly satisfied customer who highly recommends them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Langston, we are thrilled to have you as part of the Cherner Brothers family! Thank you for sharing your kind words. It means the world to us and our entire team. We look forward to working with you again soon!
The best-used auto dealership ever. When you think of...
The best-used auto dealership ever. When you think of buying a car from a used auto dealer, you think sleazy and untrustworthy; this is the total opposite with Cherner Brother. They are the most honest ad friendliest auto dealer I have ever dealt done business with. I bought my car online sight unseen, and they never gave me a reason not to trust them throughout the whole process. They answered my call when I had a question about the vehicle and were very text friendly from start to finish, which is a huge plus due to work. I live 2 hours away from the dealership, and they were able to arrange to deliver the car right to my door without me having to drive 2 hours to go pick it up. They come highly recommended from me, and this is not a paid advertisement but a highly satisfied customer who highly recommends them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sold 2002 Thunderbird for a Fair Price
Thank you to Cherner Brothers for a pleasant series of interactions, culminating in the sale of my husband’s well loved car to them. The were unfailingly polite and helpful. Came to see me at my home, did all the paperwork there, even the check, and returned to pick up the car the next day. They also helped me get a replacement title.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pamela, thank you so much for your review. We love hearing how easy we are able to make the selling process. Let us know when you have another car to sell!!
Great customer service.
I had an awesome experience at Cherner Brothers, from the second I walked in the door, I was greeted and talking with a salesman about my car right away. I had been to 7 other dealerships in 2 days, sitting in their waiting rooms drinking lukewarm coffee, then getting the run around from multiple salespeople was getting old. I felt more like a number than a person. I walked into Cherner and immediately felt like my time mattered. I had 2 better offers from a nationwide “chain” dealership and another local establishment, but chose Cherner because of their superior customer service. Steve was brutally honest from the start about the current car sales climate and still gave me a fair deal. When I decided to return to Cherner to finish my sale it was quick and easy, thanks again to Steve, Laura, Carey and the rest of the team at Cherner Brothers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Matt, thank you so much for sharing your experience with us. We are so happy to hear that you felt valued. We realize that we are nothing without our customers and strive to give everyone a first class interaction. We will be sure to share this with our team. Thank you!
Cherner Brothers makes the process easy
We bought a used car from Cherner Brothers last year and they were helpful, trusting and made the buying process easy. When we needed another car recently once again they stepped up. We found a car we liked, they let us drive it around as much as we wanted and then they took care of the rest - financing, registration, cleaned it up, etc. Good to have a local dealership who really cares about its customers!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sheldon and Liat, we are thrilled to hear you came back for more! We love our clients and the best review we can get is a return customer. Happy driving and we look forward to seeing you for your future car needs.
Happy Customer
I went back to see David. He was the one I worked with the first time there. I bought a car for my wife almost 1 year ago and I decided it was my turn, so I went back and got myself the upgraded model of her car and she has taken it over. Happy Wife Happy Life.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your review. We are extremely pleased to hear you had a wonderful experience with David. We will pass it along.
Awesome Service!
Cherner is a small group of really amazing people that provide great customer service! We really enjoyed working with each and every member of the team!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for leaving this amazing review. We love how much you enjoyed our team and we will be sure to pass these kind words along to them. Thank you for your business!!
Selling my car
Very efficient, helpful, understanding in the whole process. They helped us through the process. They went out of their way to make this process convenient. We were selling our car not buying one. The choices need one more.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Linda, thank you for this outstanding review. Although we love to hear when we make the buying process great, we also love hearing how easy and enjoyable it is to sell a car to us. We thank you for choosing Cherner Brothers!
Easiest car experience ever
Carey from Cherner Brothers contacted me right after I received my Kelley Blue Book estimate, and he was very easy to work with - professional, friendly, informative, and fair. Great experience overall!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you so much for your review. It is so great to hear how easy it was for you to sell your car to us. We keep saying, "It doesn't need to be difficult"!