Reviews
Hendrick Mini is a class act dealership in Charlotte, NC.
Hendrick Mini is a class act dealership in Charlotte, NC. Everyone is sooooo nice and they cater to their customers wants and needs! Add Brian Barrack, Sales Associate to the mix and your experience will be a HUGE win!! We had a question a few days after getting our new car. We called Brian and he answered immediately and it was actually his day off!!!! He took his time to answer our questions!! He also has met with us twice to help us get our fobs paired with our phones and showing us all the new features of the car. He certainly deserves an excellence award in customer service!!!
Hendrick Mini is a class act dealership in Charlotte, NC.
Hendrick Mini is a class act dealership in Charlotte, NC. Everyone is sooooo nice and they cater to their customers wants and needs! Add Brian Barrack, Sales Associate to the mix and your experience will be a HUGE win!! We had a question a few days after getting our new car. We called Brian and he answered immediately and it was actually his day off!!!! He took his time to answer our questions!! He also has met with us twice to help us get our fobs paired with our phones and showing us all the new features of the car. He certainly deserves an excellence award in customer service!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Teresa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick MINI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent customer service and maintenance work.
Excellent customer service and maintenance work. The facilities were clean as well. If I were going to buy another Mini, I would definitely consider this dealership.
Excellent customer service and maintenance work.
Excellent customer service and maintenance work. The facilities were clean as well. If I were going to buy another Mini, I would definitely consider this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good.
Good. Had to return 1 month after I was already there for routine service due to brake light warnings. Service is always very good and we love our Mini
Good.
Good. Had to return 1 month after I was already there for routine service due to brake light warnings. Service is always very good and we love our Mini
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sheryl, we are so happy to read such a great review about Hendrick MINI! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Brian Barrack and Sean Pires were an amazing duo that
Brian Barrack and Sean Pires were an amazing duo that made car shopping fun and exciting!! Their combined knowledge on all things Mini was impeccable and impressive. Thanks guys.
Brian Barrack and Sean Pires were an amazing duo that
Brian Barrack and Sean Pires were an amazing duo that made car shopping fun and exciting!! Their combined knowledge on all things Mini was impeccable and impressive. Thanks guys.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tyson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick MINI with Brian and Sean. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I bought my Mini from a dealership and took it to
I bought my Mini from a dealership and took it to Hendrick Mini to look it over and get my oil changed. Luckily we did or else I would?ve ended up on the side of the road in the near future. Our service advisor, Casey, made the process seamless and made me feel at ease. He worked with the dealership I purchased my car from to handle my warranty. From start to finish, we were given top notch customer service. I highly recommend Hendrick Mini!
I bought my Mini from a dealership and took it to
I bought my Mini from a dealership and took it to Hendrick Mini to look it over and get my oil changed. Luckily we did or else I would?ve ended up on the side of the road in the near future. Our service advisor, Casey, made the process seamless and made me feel at ease. He worked with the dealership I purchased my car from to handle my warranty. From start to finish, we were given top notch customer service. I highly recommend Hendrick Mini!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Candice, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick MINI with Casey. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Professional, caring, like visiting friends.
Professional, caring, like visiting friends. Highly recommend Hendricks Mini Roosevelt Blvd, Charlotte NC. Always a pleasure, quick and efficient. Personally I wouldn't take my Mini anywhere else.
Professional, caring, like visiting friends.
Professional, caring, like visiting friends. Highly recommend Hendricks Mini Roosevelt Blvd, Charlotte NC. Always a pleasure, quick and efficient. Personally I wouldn't take my Mini anywhere else.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Georgina G, we are so happy to read such a great review about Hendrick MINI! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Excellent customer service.
Excellent customer service. Provides detailed video displaying any suggested repairs/warn items which makes it very easy to see those areas before deciding if you want to have the recommended repairs done at that time.
Excellent customer service.
Excellent customer service. Provides detailed video displaying any suggested repairs/warn items which makes it very easy to see those areas before deciding if you want to have the recommended repairs done at that time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Mark, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Casey (service advisor) was awesome as usual.
Casey (service advisor) was awesome as usual. Got a nice new loaner for the day and service was completed quickly. Good for another 10K
Casey (service advisor) was awesome as usual.
Casey (service advisor) was awesome as usual. Got a nice new loaner for the day and service was completed quickly. Good for another 10K
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dan, we are so happy to read such a great review about Casey and Hendrick MINI! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Second purchase and best buying experience First service
Second purchase and best buying experience First service trip with new purchase after best service possible with first purchase Responsive. Prompt. Excellent value Sales and service the best. Finance was easy.
Second purchase and best buying experience First service
Second purchase and best buying experience First service trip with new purchase after best service possible with first purchase Responsive. Prompt. Excellent value Sales and service the best. Finance was easy.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Harref, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick MINI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
After several years of consistently good experiences with
After several years of consistently good experiences with Hendrick MINI service department, we sold our 2013 mini and purchased a newer model. Very much recommend Brian Barrack as a sales representative. Brian provide prompt and personable communication and went the extra mile for us to secure the deal.
After several years of consistently good experiences with
After several years of consistently good experiences with Hendrick MINI service department, we sold our 2013 mini and purchased a newer model. Very much recommend Brian Barrack as a sales representative. Brian provide prompt and personable communication and went the extra mile for us to secure the deal.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jason, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick MINI!