Reviews
They did a great job, had a check engine light that I
They did a great job, had a check engine light that I could not figure out and so far she drives great after the fix
They did a great job, had a check engine light that I
They did a great job, had a check engine light that I could not figure out and so far she drives great after the fix
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tony, we're happy to hear you had such a positive experience with our service team! Please don't hesitate to reach out if there's anything additional we can do for you.
Great staff, amazing technicians, and nice atmosphere.
Great staff, amazing technicians, and nice atmosphere. Work is done in a timely manner and they provide a 2 year warranty. If I ever need a loaner I can schedule for one as well which is very helpful.
Great staff, amazing technicians, and nice atmosphere.
Great staff, amazing technicians, and nice atmosphere. Work is done in a timely manner and they provide a 2 year warranty. If I ever need a loaner I can schedule for one as well which is very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Juggead, we are so happy to read such a great review about Hendrick MINI! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick MINI!
This service department never disappoints.
This service department never disappoints. This time I got two new tires and an alignment. This time Craig Eves assisted us and he was friendly, thorough and made sure my car was good to go. I really liked the guy who washed my car. I felt like he was detailing it. I?ll be back!
This service department never disappoints.
This service department never disappoints. This time I got two new tires and an alignment. This time Craig Eves assisted us and he was friendly, thorough and made sure my car was good to go. I really liked the guy who washed my car. I felt like he was detailing it. I?ll be back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carmen T, we are so happy to read such a great review about Hendrick MINI! Please don't hesitate to reach out if there's anything additional we can do for you.
I have been going to Hendrick Mini for years and the
I have been going to Hendrick Mini for years and the quality of service is outstanding. The employees both in sales and service department are professional, understanding, and caring.
I have been going to Hendrick Mini for years and the
I have been going to Hendrick Mini for years and the quality of service is outstanding. The employees both in sales and service department are professional, understanding, and caring.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dee, we are so happy to read such a great review about Hendrick MINI! Please don't hesitate to reach out if there's anything additional we can do for you.
We dropped off the mini and returned to pick it up and
We dropped off the mini and returned to pick it up and there was a rip in the drivers side seat. It was not there prior to service. Thinking that the car tech was trying to repair the car did something to cause the rip. Not happy
We dropped off the mini and returned to pick it up and
We dropped off the mini and returned to pick it up and there was a rip in the drivers side seat. It was not there prior to service. Thinking that the car tech was trying to repair the car did something to cause the rip. Not happy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Here at Hendrick MINI, we are always looking for ways to improve; we appreciate your input. Please reach out to us at (704) 900-3836 when you can so we can address this situation directly. Thank you and have a great day.
Very friendly staff, and very thorough in the description
Very friendly staff, and very thorough in the description of maintenance and problems. The car was kept clean during the entire process unlike other shops. Nice facilities, too!
Very friendly staff, and very thorough in the description
Very friendly staff, and very thorough in the description of maintenance and problems. The car was kept clean during the entire process unlike other shops. Nice facilities, too!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mark, We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
When I bring my Mini in for its scheduled maintenance,
When I bring my Mini in for its scheduled maintenance, the service is always ?TOP NOTCH?. I have no complaints. The staff is always friendly and the facility is impeccable.
When I bring my Mini in for its scheduled maintenance,
When I bring my Mini in for its scheduled maintenance, the service is always ?TOP NOTCH?. I have no complaints. The staff is always friendly and the facility is impeccable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeffrey, we're glad to hear we delivered such a great service experience. If there's anything further we can do for you, we are happy to help!
Been going to this dealership for fifteen years.
Been going to this dealership for fifteen years. The service department has always been great. Best service manager ever. A special shoutout to the gentleman that washes the cars! He?s amazing.
Been going to this dealership for fifteen years.
Been going to this dealership for fifteen years. The service department has always been great. Best service manager ever. A special shoutout to the gentleman that washes the cars! He?s amazing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Annette, we are so happy to read such a great review about Hendrick MINI and our team of employees. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I Love that Eric, the service manager, is still a
I Love that Eric, the service manager, is still a familiar face after all these years! I do not think that Submitting a review should have a word minimum.
I Love that Eric, the service manager, is still a
I Love that Eric, the service manager, is still a familiar face after all these years! I do not think that Submitting a review should have a word minimum.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sonya, we are so happy to read such a great review about Eric and Hendrick MINI! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Really solid service department.
Really solid service department. They?re extremely helpful. I like getting a video of the issues so that I can review them. I also like being able to interact with my advisor via text.
Really solid service department.
Really solid service department. They?re extremely helpful. I like getting a video of the issues so that I can review them. I also like being able to interact with my advisor via text.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase