Hendrick MINI

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
142 lifetime reviews.

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  • 5.0 out of 5
    April 22, 2021

    We wanted to replace our 2006 Mini Cooper S. We were very pleased with the service from Brian Barrack and the other staff. Allowed us to test several... car until we found the one we wanted.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your positive comments about Hendrick MINI! We hope you have a great day!

  • 2.0 out of 5
    April 6, 2021

    I am so confused. I made an offer for a Mini Cooper convertible but was told I had to wait for quality/safety inspection. It will take 6 full days for... this?? They told me if I want it (even not test driving it), I need to put done a $1000 NON refundable deposit for it. Really NON-REFUNDABLE??? The ONLY thing I can do for 6 days is look at the photos they put online. That is a joke of selling cars. Just put in bold letters, " CAR FOR SELL AFTER 6 DAYS". How do they stay in business?? The business model should be this. Put cars for sell so that the public can actually see, drive, etc. in person. Not wait because Dealership needs to get leads ASAP to sell it. Buy at your own discretion.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Dwight, it's upsetting to hear that your experience was anything but stellar. Your feedback helps us improve, so thank you for taking the time to let ...us know how we did. If you are willing, please give us a call at (704) 900-3836 so we can discuss your experience further. We look forward to hearing from you.

  • 5.0 out of 5
    February 3, 2021

    Facility was a little confusing to get to but everything was great!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Randy, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

  • 5.0 out of 5
    February 1, 2021

    Best service. Great atmosphere. Eric Synder. Very detailed attention to all needs. Very helpful.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kathleen, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick MINI! Until the next time we meet, tak...e care!

  • 5.0 out of 5
    February 1, 2021

    Eric was my service advisor He was very nice,and helpful my time was limited he kept me updated on how the repair was going.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    T.k, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

  • 5.0 out of 5
    January 31, 2021

    Being able to view the diagnostics video to explain conditions before the actual work was very informative and appreciated.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

  • 4.0 out of 5
    January 29, 2021

    I'm very sceptic about having my car worked from past experiences with other automotive companies. Time and time again I've needed some major repairs needed... to my 2009 CooperS. Hendrick Mini and their service advisors and trained technicians performance have been great. 163,000 miles and I can say it runs pretty good.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Gary, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick MINI! We hope you have a great day!

  • 5.0 out of 5
    January 29, 2021

    They do a great job to make it easy to get your car service , and the video for the MPI was cool and gave you that warm and fuzzy about knowing your car... is in good hands

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Tony, thank you for sharing your positive experience! Until the next time we meet, take care!

  • 5.0 out of 5
    January 28, 2021

    As always, a pleasure!!! I was scheduled for a state inspection but Eric noted I had a programing update due as well. All was taken care of while I waited.

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    Came in for service or repair
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    Dealer Response

    Renee, thanks for your praise and kind comments about our team. Until the next time we meet, take care!

  • 5.0 out of 5
    January 28, 2021

    Overall, fine experience. It took a while, but everything was ok.

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    Came in for service or repair
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    Dealer Response

    We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

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