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We wanted to replace our 2006 Mini Cooper S. We were very pleased with the service from Brian Barrack and the other staff. Allowed us to test several... car until we found the one we wanted.
Thank you so much for your positive comments about Hendrick MINI! We hope you have a great day!
I am so confused. I made an offer for a Mini Cooper convertible but was told I had to wait for quality/safety inspection. It will take 6 full days for... this?? They told me if I want it (even not test driving it), I need to put done a $1000 NON refundable deposit for it. Really NON-REFUNDABLE??? The ONLY thing I can do for 6 days is look at the photos they put online. That is a joke of selling cars. Just put in bold letters, " CAR FOR SELL AFTER 6 DAYS". How do they stay in business?? The business model should be this. Put cars for sell so that the public can actually see, drive, etc. in person. Not wait because Dealership needs to get leads ASAP to sell it. Buy at your own discretion.
Dwight, it's upsetting to hear that your experience was anything but stellar. Your feedback helps us improve, so thank you for taking the time to let ...us know how we did. If you are willing, please give us a call at (704) 900-3836 so we can discuss your experience further. We look forward to hearing from you.
Facility was a little confusing to get to but everything was great!
Randy, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
Best service. Great atmosphere. Eric Synder. Very detailed attention to all needs. Very helpful.
Kathleen, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick MINI! Until the next time we meet, tak...e care!
Eric was my service advisor He was very nice,and helpful my time was limited he kept me updated on how the repair was going.
T.k, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
Being able to view the diagnostics video to explain conditions before the actual work was very informative and appreciated.
We are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
I'm very sceptic about having my car worked from past experiences with other automotive companies. Time and time again I've needed some major repairs needed... to my 2009 CooperS. Hendrick Mini and their service advisors and trained technicians performance have been great. 163,000 miles and I can say it runs pretty good.
Gary, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick MINI! We hope you have a great day!
They do a great job to make it easy to get your car service , and the video for the MPI was cool and gave you that warm and fuzzy about knowing your car... is in good hands
Tony, thank you for sharing your positive experience! Until the next time we meet, take care!
As always, a pleasure!!! I was scheduled for a state inspection but Eric noted I had a programing update due as well. All was taken care of while I waited.
Renee, thanks for your praise and kind comments about our team. Until the next time we meet, take care!
Overall, fine experience. It took a while, but everything was ok.
We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!