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2016 consumer dealer award
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2016 consumer dealer award

Reviews

(454 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Off Lease Auto Mall from DealerRater.

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Be careful and check your pricing before signing...

Be careful and check your pricing before signing anything. They changed prices several times on the vehicle and added fees saying they put wheels on the vehicle when they submitted it to the credit company. They "could not" honor their advertised online price and instead of explaining why or how the price changed by $8000 they rudely hang up on you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Good Condition

I purchased a used car and that was no less than a new car to me. It was in good condition and was working smoothly. I Will definitely recommend them to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thank you for the great experience

Thank you bel air for the great experience and for making my purchase easy. The staff is so helpful and honest they gave me every detail about the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My car is looking brand New

Thank you for your service my old car is looking brand new now. Mirror is shinning and everything is working fine. Highly recommended staff are best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Thank you for making dream come true

Bel Air has made my dream come true, I always wanted to buy a new car but because of financial issues I wouldn't, but I purchased a second-hand car in my budget thank you Bel Air.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best service

Healthy and friendly gestures by the staff, value for money I will definitely recommend them to others as well. They are very supportive and customer friendly. I always get my car services there only.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I own a sports firm and a construction company

I have been buying cars from here for 15 years. As a Sports Agent reliability means everything to me. They are top shelf service here

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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car service

The team was very polite and humble. Their car service is the best in the town. I would love to continue my service from them only.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I’m looking for a cheap used Chevy Cruze with so that I...

I’m looking for a cheap used Chevy Cruze with so that I can get back and forth to work each day of the week

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Awful. AVOID if you can.

DO NOT BUY FROM HERE. Their cars look decent on the outside, but they never service their inventory. Bought a van from here and a month and a half later it stalled out in the MIDDLE OF DRIVING. Completely locked up. Had to pay nearly $2k just to get it back on the road, only to be told the transmission to need to be completely replaced a week later. Mechanic who worked on the van said transmission fluid was black and the car was never serviced. Called the dealership to let them know and see if there was anything that could be done, considering we just got the van, service managers response was "Theres no way we could've known, well you could get it towed up here and we could fix it for cheaper". Cheaper?? Then offered to put a used transmission in the van, still at my cost. Absolute garbage.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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