Joe Cooper Ford of Yukon

This is my fourth car purchase at Joe Cooper Ford of Yukon. Thank you to Tim McDaniel for his kindness and help toward me. Also, thank you to Robert Sweeney for his sacrifice and time to help me with finalizing the purchase of my car.

Great experience Stephen was great to work with and kept me updated on progress. Recommend

Excellent salesman young woman named Britanie. Outstanding professional knew what she was talking about. Explain things simple, very clean dealership and a great experience.

As a recent transplant to Oklahoma, I was nervous about finding a trustworthy service station for my 2014 Ford Focus, especially with my extended warranty nearing its expiration. I decided to give Joe Cooper Ford in Yukon a shot, and I’m so glad I did! The incredible team of Lauren Caudal and Don Randall went above and beyond, battling my warranty provider to ensure they honored the necessary repairs. When the dust settled, a $4,769 bill was reduced to just $165 out of my pocket. My car was back to perfect, and I was thrilled! Fast forward seven months, and my Focus started having electrical issues. I returned to Joe Cooper, where Don and Lauren were quick to assess the problem. They warned me it could be a minor fix or something major. They started by replacing the TCM, which was covered by an expiring Ford recall—talk about timing! When that didn’t solve the issue, Ryan Dempsey, who I’m convinced is the electrician equivalent of an elite special forces operative, stepped in. He immediately pinpointed a faulty fuse hidden deep under the battery. A few hours later, my car was fixed, and the cost? Nothing but a handshake from Don! Joe Cooper Ford’s team is professional, honest, and relentless in ensuring their customers are taken care of. Whether it’s fighting warranty battles or tackling tricky electrical issues, they’ve earned my trust for life. If you’re in Yukon and need auto service, this is the place to go!

Joe Cooper Ford in Yukon: Where Exceptional Service Saves the Day (and Your Wallet)! As a recent transplant to Oklahoma, I was nervous about finding a trustworthy service station for my 2014 Ford Focus, especially with my extended warranty nearing its expiration. I decided to give Joe Cooper Ford in Yukon a shot, and I’m so glad I did! The incredible team of Lauren Caudal and Don Randall went above and beyond, battling my warranty provider to ensure they honored the necessary repairs. When the dust settled, a $4,769 bill was reduced to just $165 out of my pocket. My car was back to perfect, and I was thrilled! Fast forward seven months, and my Focus started having electrical issues. I returned to Joe Cooper, where Don and Lauren were quick to assess the problem. They warned me it could be a minor fix or something major. They started by replacing the TCM, which was covered by an expiring Ford recall—talk about timing! When that didn’t solve the issue, Ryan Dempsey, who I’m convinced is the electrician equivalent of an elite special forces operative, stepped in. He immediately pinpointed a faulty fuse hidden deep under the battery. A few hours later, my car was fixed, and the cost? Nothing but a handshake from Don! Joe Cooper Ford’s team is professional, honest, and relentless in ensuring their customers are taken care of. Whether it’s fighting warranty battles or tackling tricky electrical issues, they’ve earned my trust for life. If you’re in Yukon and need auto service, this is the place to go!

My experience is the finance department did not fully disclose my all in cost, and the service department doesn't know the meaning of what an appointment is. Read the many negative reviews of this dealership. You won't regret taking your business somewhere else.

I don't understand how joe cooper ford can screw over so many people.I am reading reviews now that I should have read before.I got the car y'all have had my car for a few weeks. You done fixed it, you told me you fixed it, and then you drove it again. And it was doing the same thing, does that not tell y'all something is definitely wrong with that vehicle? Why you can't trade me out? I don't understand so I do know that I'm getting screwed. And I'll probably be without a card a couple months cause, I know it's gonna break down. Y'all are scandalous, and I'm so irritated with this that I'm i'm talking to. News 9, about going live, and I'm not the only one I've talked to 2 other customers. That's in the same predicament, this is getting ridiculous, y'all should make it right. I understand it's not a new car, so you can't do the limit law. I know all about that stuff, but it's not right for you to sell a car. That doesn't work, aren't putting more money into gas? And getting rides than I am using my own car, but I'm still making my payments. There will be nothing nice said from me, because y'all tell me you was going to help me and make it right or get out there.Set three hours and I didn't get nothing in return, but I lone our car and I should get a better car. I did do a tradian, and I did put 3500 down. That's a lot for somebody. That's pay for her own cancer treatments and dealing with you a lot of health issues. I wanted to make sure I could get back-and-forth to my doctors and my job, but thanks to y'all, that's not gonna happen.

I bought a car 6 months ago. It's been in the shop 3 times they still haven't figured it out. I don't think it's right to keep me in that car. I should get a different card. I don't mind paying different, but I think it's ridiculous. Y'all seen a girl coming in and y'all screwed me. You know, it's wrong. Yeah, told me to come in and y's gonna try to fix it, put me in a loner But it didn't fix nothing.I'm I'm fixing to be with out a car my car, I traded in drove way better than the new car. This is ridiculous, and I'm getting fed up with that. I'm ready to just put it on Facebook. And news 9 I'm sorry i just thought buying my first car would be a good experience. The worst experience I've had. I'm going through stomach cancer and this car is worse then the treatment I'm doing with that thank yall for screwing me over appreciate it 100%.

NEW REVIEW FIXED: Got a phone call from the Director of Finance Shawn, to go over the paperwork and mishandling. They took full responsibility of the mistakes they had made. They are giving me the refund that I had requested minus the miles I drove on the vehicle. Pleased that it is resolved within the time frame it was. Note to everyone and self look over ALL paperwork to make sure it is proper and correct the first time, I.e miles, dates, monies and time frame. Thank you Shawn for talking with me and getting everything squared away. BACKSTORY: Went to the dealership to get a used vehicle ended up getting a 2020 Lincoln Continental. The salesman was very helpful and nice. Went in July 13, 2024 Everything seemed well until I traded in the vehicle. The finance department is where it gets fishy and weary. Went to get a refund for my warranty that I paid $5,000 for only to find out that they lied on their paperwork. Warranty company said I only get $2,900 back and that the warranty expires in December of 2025. I asked how when I only had the car for 7 months. The representative replied with it’s only a 17 month contract. It DOES NOT state this in my contract. The dealership NEVER relayed any of this information to me. I have called numerous of times to talk with finance and no one has called me back. They put that I got the car in 12/03/2019. My signature is on the paper with a date of 07/13/2024. The absolute worst when communicating with them. Passed around or no call backs. I was given an attitude when called to speak to someone higher. They owe me more than the $2,900 as I was NOT the original owner and they lied in the warranty paperwork.

Went to the dealership to get a used vehicle ended up getting a 2020 Lincoln Continental. The salesman was very helpful and nice. Went in July 13, 2024 Everything seemed well until I traded in the vehicle. The finance department is where it gets fishy and weary. Went to get a refund for my warranty that I paid $5,000 for only to find out that they lied on their paperwork. Warranty company said I only get $2,900 back and that the warranty expires in December of 2025. I asked how when I only had the car for 7 months. The representative replied with it’s only a 17 month contract. It DOES NOT state this in my contract. The dealership NEVER relayed any of this information to me. I have called numerous of times to talk with finance and no one has called me back. They put that I got the car in 12/03/2019. My signature is on the paper with a date of 07/13/2024. The absolute worst when communicating with them. Passed around or no call backs. I was given an attitude when called to speak to someone higher. They owe me more than the $2,900 as I was NOT the original owner and they lied in the warranty paperwork.