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Bought 2 brand new vehiclesback to back. Worst mistake of our lives. Sales was great. Finance lied repeatedly. Sent check through bank after was told they... would hold it 2 weeks. Had to go in there multiple times to work it out. No one ever knew anything. Was told would be rental cars available when needs repairs if I purchased separate policy. Oil changes supposed to be free but three month waiting period for appointment. 8 months later I’m still waiting on a rental car so I can get unsafe repairs done that they failed to do when servicing it. Wouldn’t send my worst enemy to them. Customer service after the vehicle is bought, is worthless. Speaking to manager is worthless. Sales guy tried but could never make any real progress. They only care about the sale.
Bought 2019 king ranch on 12/14/2018. They took it to a third party for ceramic coating, bed liner, and clearance lights. The third party damaged my vehicle.... At of the 42 days of ownership I had it 4 days. I noticed overspray on my door. I found out they repainted the cab and they painted over metal shavings on the cab. They fraudulently knew about the damage and didn’t disclose the information after I got my vehicle back. I’m sorry but a 80,000 shouldn’t have any damage. I returned it and demanded a new vehicle. They agreed. I got the new 2019 F250 King Ranch on February 12, 2019. My tag is due Monday and I still haven’t received my paperwork or for check they owed me that was guaranteed to be mailed to me within 2wks of my purchase. I spoke to Joe Cooper today they said it would be another 7-10 days before I’ll have the paperwork needed for my tag. I guess I’ll be stuck with late fees thanks again since they dropped the ball. I purchase a new vehicle every 2 yrs. I’ve been a loyal customer but after screwing me around repeatedly and lying over and over I would never refer anyone to this dealership. I only hope no one will have to deal with the stress I’ve endured dealing with this dealership. You’re better off shopping any where other than joe cooper of Yukon.
Me and my wife have purchased 2 cars there this year ,they are great folks to buy from. ON both cars the salesmen and general manager went above and beyond... the call of duty to make sure we were happy . I will purchase there in the future and I highly recommend Joe cooper ford to friends and family.
I just recently bought a car from joe cooper, the buying process was great, however I've been waiting over a month for my tag information as well as my... information to make a payment. When I drove off the lot my check engine light came on the same day I went in less than a week later and went on the loaner car list and I patiently waited 2 weeks for a response and didnt receive one, so I called them and they left my number for a woman to call me. I waited over a week with no call, so I called back over 5 more times and still no call back, I literally cant get a call back from them and it's getting ridiculous. I am seriously rethinking sending g anyone to joe cooper at all.
My wife’s car messed up over 3 hours from home in Grove,Ok and Darcy came all the way out with a new car for her to use and picked up her car. There is... good people at Joe Cooper Yukon!!
I would not recommend this dealership to anyone. From the salesman, to the finance guys, to the dirty bathroom, the entire experience was awful. The salesman,... Caleb, was inconsistent with the costs and terms. The finance man, Craig, was dishonest throughout. We caught him in several lies. When questioned, he became obviously angry. His income must be connected to selling extended warranties, for sure. It was such a disappointing experience for such an important (and normally exciting) purchase.
Great salesman,great dealership,crooked finance man. He sold me a maintenance plan and said it covered all maintenance for 75,000 miles. When they finally... mailed me the contract, it was only for about 48,000 miles and did not cover everything. They waited until it was too late to opt out as I did not open the mail for about five days. They would have gotten five stars if not for the lying finance man. Too bad they had someone like that working for them.
I went in after I had a car accident. I was treated with the respect. They were amazing with my children. I would recommended them to my Friends and Family.... The Buying process was very calm and not so stress full.
Excellent experience. Cutter was amazing and so was Scott. Excellent people to work with. Definitely buying vehicles from this dealership from now on.... You are missing out if you don't buy from this dealer!
Had a good experience with their sales person, Kirstin Cutter. Everything done as promised, even sent me photos of scratches on the vechicle before I... came in to take a look.