Contacted this dealer, ready to buy. Took forever to close deal. No consideration for our time and never even an apology from salesman for a 5 hour wait... at dealership. For all the customer appreciation they spew on website and phone hold, we did not see it. Car is great, dealer really didn’t care about us buying there at all. It should have been easier and when you say you will pay for the shipping of documents, you should do that. Returning calls is a good plan too. Did nothing to make up for delays or time wasted.
We are disappointed to hear that you did not have a more positive experience with us at Kendall Subaru of Fairbanks. We appreciate you bringing this e...xperience to our attention. Please reach out to our General Manager, Jaclyn Browning, so we can work towards a resolution. Jaclyn can be reached at (907)458-1273. We look forward to speaking with you soon.
very easy system to drop off my car and pick up a rental, very friendly staff no rush to get you out of the way at the end of day willing to answer questions....
Did the work requested and called us to let us know other things about the car...battery needed replacement.
Fast service with nice people. Buying was easy and stress less. Clean facility.
I have always gotten outstanding service, well-explained and with fair prices.
Friendly, courteous people who do a wonderful job of servicing vehicles.
I called at 3,000 miles to make an spot for my oil change. When I called, I was told to make an appt at 5,000 miles because they had used synthetic on... my last oil change. I thought that was odd, because I didn't think they switched me to synthetic the last time. I did as they said and came back at 5,000 miles. When I took my car in, they asked me what kind of oil I wanted to use. I told them synthetic, since that's what they used last time. The woman was looking in the system and told me that they had actually used standard last time. I told her that I tried to make an appt 2,000 miles ago and was told not to. I told her I was pretty irritated about what had happened, she apologized and asked if I knew the name of the person who told me I had used synthetic, which I did not. I was not very happy with what happened, good thing my engine didn't burn
Hey Rebecka- We wanted to reach out to you and apologize for your experience with our service department. This issue looks like a definite miscommunic...ation on our end, and we¿d like to make things right. Could you please reach out to our service manager, Frank Sturdevant, at 907-458-1230? We look forward to resolving this with you and serving you better in the future. Thanks so much for your review & bringing this to our attention! ¿ The Kendall Subaru of Fairbanks Team
Good work. A bit less than quoted price. Car runs better than ever.
My last oil change was less than satisfactory. After leaving 4 messages asking if I could use a coupon they sent me, I finally got a confirmation and made... an appt. They overfilled my oil which necessitated another trip and another hour to take out. Charged me for 6 qts of oil when my car takes 5.1 and would not adjust the price. Told me my coupon did not cover the service (after they had confirmed it would!) I sent a letter to their customer service dept and never received so much as an email back. NOT a happy customer and am spreading the news.
I purchased a 2016 Subaru Outback, fully loaded. The salesperson was outstanding and helpful. The service department has always been great. Thanks,.