Reviews
Write a reviewI purchased a car yesterday after waiting to close on a
I purchased a car yesterday after waiting to close on a house. This dealership helpfully held the car for me for two weeks with no problem. They picked me up at the airport, beat my bank's interest rate by more than a percentage point, guided me through paperwork, financing and the vehicle's controls, smoothly, efficiently and without hassle. They were super helpful, fun and engaging through the whole process as well. All of my car buying research led me to be on the defensive at the dealership. That turned out to be unwarranted. We were all on the same page about selling this car and worked cooperatively to make it happen. Thank you Kendall Subaru! I will hopefully not need another car soon, but when I do I will go there and you should as well! Ask for Michael K.!
I purchased a car yesterday after waiting to close on a
I purchased a car yesterday after waiting to close on a house. This dealership helpfully held the car for me for two weeks with no problem. They picked me up at the airport, beat my bank's interest rate by more than a percentage point, guided me through paperwork, financing and the vehicle's controls, smoothly, efficiently and without hassle. They were super helpful, fun and engaging through the whole process as well. All of my car buying research led me to be on the defensive at the dealership. That turned out to be unwarranted. We were all on the same page about selling this car and worked cooperatively to make it happen. Thank you Kendall Subaru! I will hopefully not need another car soon, but when I do I will go there and you should as well! Ask for Michael K.!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Shannon Holt, your wonderful feedback and rating mean a lot to us.
A Great Help!
David Bolt of Kendall Subaru gave us and our 2016 Subaru great care when we came to Fairbanks last week, and he diagnosed a faulty heater that had been vexing us for two winter. Thanks, David and Kendall!
A Great Help!
David Bolt of Kendall Subaru gave us and our 2016 Subaru great care when we came to Fairbanks last week, and he diagnosed a faulty heater that had been vexing us for two winter. Thanks, David and Kendall!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Another great fix by Kendall
Thanks to David Bolt for his ever-friendly counter service. Struts and leaky oil sensor fixed, on Extended Warranty (no stars yet for Repairs 'cause we haven't run it long enough to know). BTW, DO NOT buy a Subaru without the Extended Warranty: Eye Sight has failed three times (albeit at -40 F) @ $3000 a pop. But overall v good treatment by Kendall.
Another great fix by Kendall
Thanks to David Bolt for his ever-friendly counter service. Struts and leaky oil sensor fixed, on Extended Warranty (no stars yet for Repairs 'cause we haven't run it long enough to know). BTW, DO NOT buy a Subaru without the Extended Warranty: Eye Sight has failed three times (albeit at -40 F) @ $3000 a pop. But overall v good treatment by Kendall.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Service for 2020 forester
I love the texting feature with the service manager. I have a job that does not allow phone calls so keeping me posted and getting the ok to service my car was an easy process. Thank you!
Service for 2020 forester
I love the texting feature with the service manager. I have a job that does not allow phone calls so keeping me posted and getting the ok to service my car was an easy process. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Dc, we are very happy to have provided you with such a positive experience!
Great Service
Fast, accurate service on my subaru when the battery was going dead. They had me drive right down and fixed it within an hour.
Great Service
Fast, accurate service on my subaru when the battery was going dead. They had me drive right down and fixed it within an hour.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Fairbanks Mom! We're so happy we were able to help you out!
Good Customer Service
My service coordinator took good care of me. The waiting area was nice and comfy.
Good Customer Service
My service coordinator took good care of me. The waiting area was nice and comfy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Tire change over
Great service and friendly people. I would recommend this place to anyone.
Tire change over
Great service and friendly people. I would recommend this place to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mr Grayson Simmons
Great service! Our car had issues with the active grill shutter. Kendall Subaru got the parts in through the headache of parts inventory and got our vehicle repaired.
Mr Grayson Simmons
Great service! Our car had issues with the active grill shutter. Kendall Subaru got the parts in through the headache of parts inventory and got our vehicle repaired.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review. We?re happy that you enjoyed your visit and are looking forward to seeing you again.
Kendall Subaru
Kenneth Fulk was great as was the rest of his sales team. I did find a small dent in car after leaving, white car bright sun on notice when looking down car not straight on. Such is life.
Kendall Subaru
Kenneth Fulk was great as was the rest of his sales team. I did find a small dent in car after leaving, white car bright sun on notice when looking down car not straight on. Such is life.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Fairbanks Kendall Subaru Outback Review
Exemplary! Morgan Chase was very disappointing. I spent an hour trying to log onto their site to create online payment for new car. Nothing went correctly. Spent an hour with Kendall Finance and Morgan Chase IT person and they, too, were enable to create online payment. I now refuse to pay online Morgan Chase. Would you trust a company whose own staff was unable to help a customer create online payments? I can 'see' a collection agency visiting us due to lack of payment on their end.
Fairbanks Kendall Subaru Outback Review
Exemplary! Morgan Chase was very disappointing. I spent an hour trying to log onto their site to create online payment for new car. Nothing went correctly. Spent an hour with Kendall Finance and Morgan Chase IT person and they, too, were enable to create online payment. I now refuse to pay online Morgan Chase. Would you trust a company whose own staff was unable to help a customer create online payments? I can 'see' a collection agency visiting us due to lack of payment on their end.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase