Reviews
The visit to the facility was for a routine vehicle
The visit to the facility was for a routine vehicle service and inspection. the work was done very timely and all the employees were very courteous,
The visit to the facility was for a routine vehicle
The visit to the facility was for a routine vehicle service and inspection. the work was done very timely and all the employees were very courteous,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We're glad to hear your routine service and inspection were completed in a timely manner and that our team treated you with courtesy throughout your visit. We appreciate you choosing Freeland Chevrolet Superstore!
Friendly and honest staff and mechanics who perform their
Friendly and honest staff and mechanics who perform their job with the highest quality of any Chevrolet dealership I’ve been to
Friendly and honest staff and mechanics who perform their
Friendly and honest staff and mechanics who perform their job with the highest quality of any Chevrolet dealership I’ve been to
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Scott, for your kind words. We’re proud to have a friendly and honest team at Freeland Chevrolet. It means a lot to hear that we stand out among Chevrolet dealerships you’ve visited. We look forward to serving you again!
Friendly, customer-focused staff!
Friendly, customer-focused staff! They always make me feel like I am their favorite. From the staff at the counter to the parts department, I always feel I am in good hands.
Friendly, customer-focused staff!
Friendly, customer-focused staff! They always make me feel like I am their favorite. From the staff at the counter to the parts department, I always feel I am in good hands.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Celinda, thank you so much for your wonderful feedback! We're delighted to hear that our team at Freeland Chevrolet consistently makes you feel valued and well taken care of. We look forward to serving you again soon!
I have been discriminated against at Freeland Chevrolet
I have been discriminated against at Freeland Chevrolet Dealership (FREELAND CAUSED MY CAR ENGINE TO STOP WORKING ESSENTIALLY CAUSING IT TO FAIL AND GO OUT I am so disappointed with the customer service i just received at this Freeland Chevrolet Dealership from service advisor Frank Marshall he tried to take full advantage of me and my wife he had absolutely no remorse for it. On 1/23/2025 me and my wife dropped off my 2016 Chevy Camaro at the freeland dealership because I had a concern due to my check engine light and stability light being on frank called my wife and mention the technicians's findings were the cylinder misfire and recommended we replace the ignition coil, spark plugs & do a oil change which I authorized on 1/23/2025 on 1/24/2025 the service advisor frank marshall called my wife and stated the technician had blown the gasket and this would be repaired by freeland service department at no additional cost frank marshall gave my wife a loaner vehicle for the inconvenience caused and now on 1/29/2025 frank marshall called my wife again to inform us that the vehicle would cost $16,000 instead of the $1300 that frank marshall initially told us. My experience at the freeland dealership has been unpleasant. Frank didn't have any willingness to help me and was combative and argumentative can you help me resolve this issue please?
I have been discriminated against at Freeland Chevrolet
I have been discriminated against at Freeland Chevrolet Dealership (FREELAND CAUSED MY CAR ENGINE TO STOP WORKING ESSENTIALLY CAUSING IT TO FAIL AND GO OUT I am so disappointed with the customer service i just received at this Freeland Chevrolet Dealership from service advisor Frank Marshall he tried to take full advantage of me and my wife he had absolutely no remorse for it. On 1/23/2025 me and my wife dropped off my 2016 Chevy Camaro at the freeland dealership because I had a concern due to my check engine light and stability light being on frank called my wife and mention the technicians's findings were the cylinder misfire and recommended we replace the ignition coil, spark plugs & do a oil change which I authorized on 1/23/2025 on 1/24/2025 the service advisor frank marshall called my wife and stated the technician had blown the gasket and this would be repaired by freeland service department at no additional cost frank marshall gave my wife a loaner vehicle for the inconvenience caused and now on 1/29/2025 frank marshall called my wife again to inform us that the vehicle would cost $16,000 instead of the $1300 that frank marshall initially told us. My experience at the freeland dealership has been unpleasant. Frank didn't have any willingness to help me and was combative and argumentative can you help me resolve this issue please?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Terrell, We’re sorry to hear about your experience and understand your frustration. Customer satisfaction is important to us, and we want to ensure your concerns are properly addressed. Please reach out to Sean Grimes, our service manager, at 615-731-0987 so we can look into this matter further. Thank you for bringing this to our attention.
I was looking for a used GMC truck and the price was
I was looking for a used GMC truck and the price was fair. The issue I had was at the point of creating a buyers order they added a $1500 penalty for not trading in a car and another $1500 for not financing with them. That just seems odd.
I was looking for a used GMC truck and the price was
I was looking for a used GMC truck and the price was fair. The issue I had was at the point of creating a buyers order they added a $1500 penalty for not trading in a car and another $1500 for not financing with them. That just seems odd.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback, Ryan. We appreciate you sharing your experience and are sorry to hear about your concerns regarding the pricing adjustments. We aim to be transparent in all aspects of our sales process and regret that this left a negative impression. Please reach out to Greg Beier at Greg.Beier@freelandauto.com or by calling (615) 696-4000 so we can address your concerns further and work toward a resolution. Your satisfaction is important to us, and we value the opportunity to assist.
Easy purchase.
Easy purchase. Brian Drake Freeland Chevy Commercial Sales excellent service very timely response and knowledgeable.
Easy purchase.
Easy purchase. Brian Drake Freeland Chevy Commercial Sales excellent service very timely response and knowledgeable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us, David! We're happy to hear it went well and truly appreciate your feedback.
Cindy Dunning and her staff are professional, and
Cindy Dunning and her staff are professional, and proficient. The level of customer service is second to none. I would recommend her and her staff to all of my friends and family.
Cindy Dunning and her staff are professional, and
Cindy Dunning and her staff are professional, and proficient. The level of customer service is second to none. I would recommend her and her staff to all of my friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Steven, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Cindy can assist you with in the future, please let us know.
Bought a CPO Jeep from the used side and besides being
Bought a CPO Jeep from the used side and besides being over-priced, it only came with one key and they wanted $400 for a second.
Bought a CPO Jeep from the used side and besides being
Bought a CPO Jeep from the used side and besides being over-priced, it only came with one key and they wanted $400 for a second.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Daniel, we sincerely apologize once again for the initial inconvenience regarding the key fob and the confusion about the appointment. We're pleased that you had the opportunity to speak with David, our General Manager, and that we could arrange to pick up your Jeep, program the key at no cost, and return it to you freshly cleaned. Thank you for your patience and understanding. If you need anything further, please feel free to contact David Beasley, General Manager, directly at 615-266-3834.
Greg,Cobel and Mr Hamilton were great in making my truck
Greg,Cobel and Mr Hamilton were great in making my truck buying experience perfect,very grateful
Greg,Cobel and Mr Hamilton were great in making my truck
Greg,Cobel and Mr Hamilton were great in making my truck buying experience perfect,very grateful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Jeremy, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Greg and our team! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Matthew has always been very knowledgeable and has given
Matthew has always been very knowledgeable and has given the best price. The waiting area is quiet and clean. The services are timely as well,
Matthew has always been very knowledgeable and has given
Matthew has always been very knowledgeable and has given the best price. The waiting area is quiet and clean. The services are timely as well,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear Matthew and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Hi, Thank you for the feedback! We’re glad to hear that Matthew provided knowledgeable service and competitive pricing. It’s great to know you found the waiting area comfortable and that the service was timely.