Freeland Chevrolet Superstore

I had a great experience, as always.The staff was very nice and professional, especially a guy by the name of Robert.

Went to have my car serviced under warranty. No..I did not purchase my car from Freeland but I do have a GMC warranty from where I purchased my car. Sean Grimes in the service department seemed annoyed wth my warranty that he was not familiar with, inconvenienced with my questions and extremely short with me. I asked about a loaner and the shuttle I was told would be available to get me home when I scheduled my appointment. He told me no loaner and not sure when a shuttle would be avaialable, that they have been "running ragged today" and I could wait in the lounge. I asked approximate wait time..his response..."I don't know where they went." I had a list of cars I wanted to look that I found on the internet, I asked him to direct me where to go. He replied about how many cars they have on their lot and pointed to "go over there." I sat in the waiting area for a few minute and decided to just take my car somewhere else. I was insulted by his condescending attitude and lack of customer service. Freeland Chevy lost a sale and a new customer. I will be sure to tell others about my negative experience. Maybe he was having a bad day but don't let it reflect on the business and onto the customers.

I went to Freeland Chevrolet to trade trucks, I checked their website and they had 3 that I liked. I was dealing with a salesman and as we started the financing part, he said that all three had already been sold to a fleet but he would try to get another one. I have gone thru this before with other dealers and they have managed to get another vehicle in a matter of hours. I said "OK". But 3 days later, I have not heard anything from my salesman, and he did not return or respond in anyway from my email. So I contacted him one last time, told him I was going else where to deal and this was the worst experience I have had in over 45 years of dealing with salesmen and dealers and I would never go back. I still did not hear from him, no apology or anything. So, I do not recommend Freeland Chevrolet