North Park Toyota of San Antonio

This was the best dealer to go to for the purchase on my new vehicle. The sales consultant was already waiting when we got there. He set the tone for himself and the dealership earning a 5-star rating in every category - customer service was tops. When he didn't know an answer, he found it for me. He was friendly during our test drives and and knowledgeable about the vehicles. He was an excellent broker between the sales manager and myself as we negotiated the final price. It was a pleasure doing business with North Park Toyota. I highly recommend them for your vehicle needs.

I purchased a Rav 4 with salesman, Garrett back in 2023. He was a joy to work with. So much so, that I nicknamed my car Mr. G. Since my car is serviced there, I have an excellent rapport with my service advisor, Joshua V. His friendly, courteous, and professional demeanor embodies what it means to provide top-notch customer service. Garrett returned to his home state of Minnesota so, Joshua recommended and introduced me to David Garza, Jr. Not only was J.R. professional, knowledgeable, and friendly, but he also has an infectious energy, a genuine warmth that radiates and a commitment to the satisfaction of the customer this visible in each smile and gesture. I had my heart set on a particular color. Unfortunately, it was not on site. J.R. introduced me to the Floor Manager, Cory Boswell, who searched for the Rav 4 color and upgrades I was looking for until he found exactly what I wanted. Cory kept on checking in on me to ensure everything was perfect. My day ended with Rene Cantu in finance, who crunched the numbers, factoring in a trade-in value that was satisfactory and brought it all together within my budget. A few days later, J.R. called to let me know my Rav 4 XLE Premium was at the dealership. J.R. added that extra touch by placing a colorful bow on my dream car!!! Huge heartfelt shout-out to the amazing staff at North Park Toyota. “You guys rock!” Josie WR

Amazing service from NP Toyota, would highly recommend for your future vehicle purchase! Everyone on the team from sales (Mr. Ismael Garza) to finance and Gm were professional and provided a great experience.

On May 21st, I visited North Park Toyota to purchase a 2025 GMC 2500 after speaking with Manny Galván over several days to negotiate the purchase terms. Once we agreed on a price, I informed Manny around 7:30 PM that I was heading to the dealership. I removed my belongings from my trade-in vehicle and arrived at the store around 8:20 PM. Manny had assured me earlier that he would begin preparing the truck and paperwork to ensure a quick process. Unfortunately, that was not the case. I didn’t enter the finance office until nearly 10 PM. During the wait, I texted Manny asking for a bottle of water for my son and received no response. In fact, from the time I arrived until I left around 10:45 PM, I never saw Manny again. When we finally got into the finance office, we discovered the numbers were incorrect, requiring all the paperwork to be redone. Once completed, we went to retrieve our new truck, only to find it had no temporary license plate—even though we had been there for over two hours. It was only at this point that Manny informed me the temporary tag would only be valid for 10 days due to the previous dealership still having a plate assigned to the truck. He said he would call me the next day to resolve the issue. Manny handed me one key to the truck, and when I asked about the second key (which he had previously confirmed during negotiations), he said the truck didn’t come with one due to a recall and a key shortage. While I understand recalls happen, I do not appreciate being misled. While waiting for the plate to be made, I started the truck and noticed the fuel level was nearly empty—just 76 miles to empty. I asked if it would be filled, but Manny said he couldn’t do it because all managers had left and he didn’t have access to a credit card. This should have been addressed earlier in the evening when he knew I was on my way and claimed the truck would be ready. My family and I left the dealership exhausted and frustrated after spending several hours dealing with poor communication and delays. Over 10 days have passed with no update from Manny regarding the license plate. My temporary tags are now expired, putting me at risk of being pulled over. I reached out to Manny on June 3rd, and he told me he still had no information because his manager was off. I asked if anyone else could assist—again, no response. Today, I followed up once more, and he simply told me to call the store and ask for Paul. This entire experience has been incredibly disappointing. I’m sharing this in hopes of informing others about the lack of professionalism and follow-through when dealing with Manny Galván. I would strongly advise potential customers to proceed with caution when working with him.

Do Not Purchase Your Next Vehicle from North Park Most customers are excited to post their photo of their new vehicle, but here I am less than 21 days off their lot with our 2022 4Runner being towed and my 7 month pregnant wife stranded on the road. We purchased on 5/3/25; brought back for service 5/10/25; overheated 5/21/25. North Park Toyota does not stand behind their vehicles before placing them for sale on their lot. I understand every aspect of As-Is purchases; extended warranty; being in the car business myself. However, less than 30 days off the lot and 11 days from a return service appt to correct issues upon purchase; the service team missed this and won’t take ownership. In short, the drive belt shredded on a 70k mileage vehicle lodging into the coolant hose and causing overheating. The drive belt was not thoroughly inspected by the service team before being sold. Even Tony Ahrenstorff agreed a belt should not fail with this mileage. I should have realized this when the A/C issue that was apparent upon purchase, which is why the vehicle was brought back for service. We are not local and were not able to tow to North Park. I gave Tony Ahrenstorff every chance to respond and review the inspection report from San Marcos Toyota, but was met with no follow up or updates. I then had to make multiple calls to get an update and finally spoke with used sales manager, George, who repeatedly put words in my mouth and that I was told to bring it to North Park. This is not true. He is not a solution oriented manager. Dealerships will always look out for their best interest and not the customer this is even more so true with North Park Toyota. If this had been more than 30 days or if I wasn’t just in their service department on 5/10/25; I might have more understanding. But they brushed me off and basically told me to kick rocks. I highly recommend you find another dealership to purchase your next vehicle.

It was our first time taking our car to get oil change & transmission flushed. Starting from the call in the morning to us picking up our car every one was so nice & accommodating. Thank you North Park Toyota.

Kevin Freire was very profesional and helpful while helping me with the purchase of my RAV 4 vehicle. I will highly recommend him and North Park Toyota

John Arguello was so honest and upfront on cost of Service repairs! Will definately recommend him to customers. Very nice experience this time and he was very humble. Great Guy to have in your corner!

Great to work with. I didn’t have an appointment, although they were very fast.

Mirna from the servicing department had excellent service! She was able to see me earlier than I had scheduled, had a great attitude, and was quick!