North Park Toyota of San Antonio

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Reviews

Average Ratings

4.3
153 lifetime reviews. Includes reviews of North Park Toyota of San Antonio from DealerRater.com
  • Great experience, quick service

    Find my car online, contacted Joe Hernandez at North Park to work the details so I can come in a purchase the vehicle without staying there all da...


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    Find my car online, contacted Joe Hernandez at North Park to work the details so I can come in a purchase the vehicle without staying there all day. He had everything setup when I got there, in total it took an hour from arriving to driving off in my new car. That's how car buying should be. Joe provided excellent service and I will definitely recommend to friends.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Purchasing a new truck
    April 26, 2017

    Mr. Ramirez was very friendly and very informative. He worked diligently and located the truck that met our needs. Mr. Ramirez was also understa...


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    Mr. Ramirez was very friendly and very informative. He worked diligently and located the truck that met our needs. Mr. Ramirez was also understanding and sensitive to our financial position and worked with that parameter. It was a pleasure having worked with Mr. Ramirez; who's professionalism is above reproach. He truely is an asset to North Park Toyota. I would also like to recognize Mr. David Villarreal, Finance Manager. He walked my wife and I through the different financing options explaining them thoroughly. With Mr. Villarreal's assistance we determined which financing option best fit our budget. In closing I would like to say that my wife and I never felt pressured to make or close the deal.

    Does recommend this dealer

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  • Not Happy

    Bought a 2017 sienna the sales representative was amazing but the finance guy was rushing me out the door without going through all options to hel...


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    Bought a 2017 sienna the sales representative was amazing but the finance guy was rushing me out the door without going through all options to help me get to a payment that I would be comfortable with. Then on the following day he did that he could do it after I suggested another way of running the numbers to get the payment I wanted. I go in and sign paperwork and he added extended warranty without discussing it with me and he rushed me through the paperwork I guess so I wouldn't notice. I returned the following day to get it removed as that was never discussed or agreed on and they said they can't redo the paperwork but can cancel it but it would take 30 days. I'm still waiting for it to come off my account 45 days later.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • First time car buyer(not happy)
    March 10, 2017

    Worst first car experience, first the finance guy Pat Lancaster forgot about my cash deposit at first then forgot to put copy of my contract showi...


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    Worst first car experience, first the finance guy Pat Lancaster forgot about my cash deposit at first then forgot to put copy of my contract showing my total today 10 days later we had to drive across town to get a copy to only find out they charged us 34468.24 for a 2017 Corolla they didn't include my 2k down and 2k instant rebate, we can't even make sense of this contract I called Toyota motor credit corporation they can't figure were the 4k went I ask him why did my over all cost go up instead of down he replies your going to have to conatct your dealership. Wow why didn't your a+ finance team show me contract before he gave me the keys? Id never driven off I hope I get my refund... Becarful using there electronic signature and ask for a copy cause after 48hrs federal law won't save you from there scam and defraud

    Does not recommend this dealer

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  • review of salesman and finance person
    February 2, 2017

    My wife and I went to North Park Toyota to locate a new Toyota Tacoma TRD 4x4 Off Road. When we arrived we located several trucks that fit my need...

    North Park Toyota of San Antonio

    Hello, and thank you so much for leaving us a review! We are so excited to hear that you had a fantastic experience working with our staff on the ...


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    My wife and I went to North Park Toyota to locate a new Toyota Tacoma TRD 4x4 Off Road. When we arrived we located several trucks that fit my needs. I located the truck that I wanted in the color that I wanted (Inferno). Shortly after we drove into the parking lot David Garza came out and we talked about the Inferno Tacoma. Long story short we came to a deal that was good for me and for the dealership. When it came time to speak with the finance guy we were introduced to Luis Servin. Luis was very friendly and very professional and courteous. We left the dealership with a new Tacoma and some new friends. If you want a good deal on a Toyota go see North Park Toyota, you won't be sorry.

    Does recommend this dealer
    North Park Toyota of San Antonio

    Hello, and thank you so much for leaving us a review! We are so excited to hear that you had a fantastic experience working with our staff on the purchase of your Tacoma! It sounds like David and Luis made every step of your transaction pleasant, and we couldn't be happier. Thank you so much for choosing North Park Toyota of San Antonio! Please let us know if there's anything we can do to assist you in the future.


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  • NP Toyota values their customers.
    July 26, 2016

    I was referred to this dealer thru USAA Car Buying Service, in search of a new 2016'4Runner. I must say that the GM (Merle) of NP Toyota truly doe...


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    I was referred to this dealer thru USAA Car Buying Service, in search of a new 2016'4Runner. I must say that the GM (Merle) of NP Toyota truly does believe in making it a great and memorable overall experience. He and his staff (Isaac,Ulysses, Blaine,Brian) really stepped up and made my purchase experience great! Thank you NP!

    Does recommend this dealer

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  • survey on my sales person
    July 21, 2016

    I have been dealing with Toyota for several years now, I had a Prius now I'm leasing a Camry and I absolutely love it I didn't think after owning ...


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    I have been dealing with Toyota for several years now, I had a Prius now I'm leasing a Camry and I absolutely love it I didn't think after owning a Prius that would be possible but it is I love my car. It is everything my sales person said it would be and more. Thank You.

    Does recommend this dealer

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  • Disappointed
    July 19, 2016

    We went on a little mini vacation to SA from El Paso and happened to see a van I've been looking for on Car Gurus(being that used Hondas sell like...


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    We went on a little mini vacation to SA from El Paso and happened to see a van I've been looking for on Car Gurus(being that used Hondas sell like hotcakes in EP). We decided to go check it out Mnday before going home and went through with the purchase. However it was needing some repairs and we were told it would be ready on the weekend. My salesman finally gave us a ready date of the following Monday. He said it would be ready so myself and my husband moved our work schedules around to go pick it up. Mind you we had to drive in the day before and rent a hotel for the night being its and 8 hour drive to SA. After making arrangements we were told Saturday evening it would be ready Monday at 10am. We arrived ar 9:45am signed paperwork and were told repair was running a little behind and would be ready at 10:30am. 2 hours later (12:30) the vehicle finally arrived. It was dirty, there was some sort of glue from the windshield repair all over the hood and inside of the dash. There was trash inside and this is how the vehicle was turned over to us. Wow... We complained and were told we could get it cleaned, it would only be another 45 minutes. Ummmm hello we were already almost 3 hours behind schedule. Manager told us we could get it cleaned at home and he would cover the bill. At that point ok that's fine but we were totally bummed, waited all that time and didn't get the bubbly feeling when you shake hands and thank you, we are excited! To top it off, on our travels home, we had to be super careful as we began finding small pieces of glass all around the front if the van I'm assuming from changing out the windshield. We had also asked about the battery because when we test drove it, it jolted a bit when we started it. Our salesman told us they tested it and it was fine. So we got home last night and had it In accessory mode to link our phones. And long and behold the battery died. So now my husband is on his way to buy a new battery. Yes it's a used vehicle, but a $29,000 used vehicle, not exactly chump change. So needless to say after all the hassle of traveling over there and taking on extra expenses to get there were were totally disappointed...

    Does not recommend this dealer

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  • Awesome service!
    February 22, 2016

    I stopped in with my daughter just to look at a used Tacoma that she saw online. I was greeted by Vincent Lee and my experience was nothing but a...

    North Park Toyota of San Antonio

    Michelle, thank you for the awesome review and driving out of your way to experience why we have won the Presidents Cabinet award for the last 2 y...


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    I stopped in with my daughter just to look at a used Tacoma that she saw online. I was greeted by Vincent Lee and my experience was nothing but amazing. From showing me the truck to taking us on a test drive, to haggling over price, Vincent was just amazing. I did not plan to buy that day, but it was such a hassle free experience that we drove away with a beautiful truck. Vincent was so kind and down to earth. He made the experience beyond easy, and we never felt pressured. Although North Park is very far from my home, I would buy from there again in a second. I have told many friends about what a great place it is and about what great customer service we received. Thank you Vincent! And thank you North Park!

    Does recommend this dealer
    North Park Toyota of San Antonio

    Michelle, thank you for the awesome review and driving out of your way to experience why we have won the Presidents Cabinet award for the last 2 years in a row (based on customer satisfaction and sales volume to the top 12 Toyota dealers in the nation). Welcome to the North Park Toyota family.


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  • Wonderful Experience
    February 19, 2016

    Stopped in at NPT not expecting to find what I wanted. Vince Lee greeted me at the door with Honest enthusiasm. He listened to what I wanted and w...

    North Park Toyota of San Antonio

    Charleen, thank you for the review and your business. We are happy to hear that you had such a pleasant experience and that Vince was able to fin...


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    Stopped in at NPT not expecting to find what I wanted. Vince Lee greeted me at the door with Honest enthusiasm. He listened to what I wanted and was very knowledgeable of the inventory on site. Un-expectantly he found exactly what I was looking for. He was quick, informative and never pushy. He wasn't trying to sell me what I didn't want. A short time later I was signing on the Truck I had been looking for. It was a very pleasant experience.

    Does recommend this dealer
    North Park Toyota of San Antonio

    Charleen, thank you for the review and your business. We are happy to hear that you had such a pleasant experience and that Vince was able to find the truck you were looking for.


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