Landers Nissan

Mr. Franklin was the best car salesman!!! 10/10. So helpful. I found the perfect SUV because of him. What a great experience!!

Bought 2023 Nissan Sentra in Aug. 2023 .Salesman was nice but the man in the finance dept was not..He pushed about 8 or 10 pages to me and when I was trying to read them he just rushed me to sign. In the end I got with a loan shark finance company and the both of them got me This was my first time I bought a car on my own. The interest rate is too high, I am paying $500.00 a month and only $160.00 is applaud to note.trying to get in contact with FTC tolet them know. Also in Nov. Battery lost power and instead of getting a new battery the service dept simply charged it up.

Service Department is a joke. Oil change and tire rotation takes more than 3 hours. They put air in tire that had a leak an said it was fine. Not the first time I have had problems.

Jeff, service rep,told me my blown tire is under warranty when I hit a curb to visit my husbands grave for first time. I came in to buy 4 new tires and wheels wanting to get rid of my low profiles. He tells me he needs to do some homework to figure out what “regular tires and wheels” I could buy. He, Mark, then said your tire is under warranty….want me to put a new tire on for now to get u off donut? I said, Sure”. After putting on new tire Mark says , not under warranty “ and my only choice was to pay for this tire before they would open the door for me to leave. I didn’t come in for another low profile…..I wanted 4 regular tires and wheels instead. I spoke to assistant manager “Kristy” as manager “Thomas” had left. She said she would talk to Thomas and call me back. Eventually Thomas called me back saying he would reimburse me for 1/2 price of tire. I came to dealership 3-14-23 for new battery and asked Mark for my 1/2 price tire…I was never reimbursed for? Mark told me to talk to Thomas. Thomas told me to talk to Mark. Mark said I should take up with Kristy….I asked where she was but told she was fired and no longer there. I asked Thomas (manager) again who said he didnt remember conversation and asked why it took me 4 months to take care of this? I told him my husband died and I was busy burying him and getting my life back together AND it was not 4 months…..almost 3 months actually! He continued to say 4 months as I corrected each time. He again told me he did not remember conversation and couldn’t give me this money back. Another service person, Keith, spoke up saying he remembers and put new tire on. Thomas said,sounds like a train wreck from beginning “. I told him true but at time of our conversation he told me Mark and Kristy were there on speakerphone and asked him “how else would I know he had a Cadillac with low profile tires” and he told me I should live with the low profiles or I could have suspension problems and reset my odometer? He said best he could do is give me 2 free oil changes and tire rotations. I told him if this is best he could do I wanted in writing since he didn’t honor his word to me and told him I was still unhappy! He asked Mark to write up on business card, sign, and give me free labor putting in my battery-which is funny….they could hand me the battery and I could put in myself. Then I told other employee I was not happy. He said he was speaking to me as another person….not Landers employee and told me he understood! Then Keith comes to me saying battery was fine, they checked 3 times and gave me my keys. Told him I appreciate him speaking up about witnessing what I told Thomas. He told me this was his last day….he was going to work elsewhere. I can not express my disappointment, maybe Thomas should take notes of promises he makes. Very poor way to manage business!!!! I still have low profile tires (I hate and came there to buy 4 regular tire and wheels) and now my car still won’t start unless I jump it! U can’t trust anyone….especially Landers Nissan. Julia Strohm

11/22/2020 I had an appointment for a recall problem. My appointment was made 2 wks in advance because they had to order the part. Drop my truck off at 7 am Tuesday to have them repaired. Was told they would text me or call me, at 3 pm never heard a word about my truck, but after 3 calls I was able to speak to someone. was told they would check on it for me, but I was never answered back, had to go to the dealership to see what was going on. Talk to the service manager she would check on it for me, come to find out there was no part. My truck was there all day, but I was never contacted about it, I could have used my truck all day. This is the third time I had trouble, with Landers sent on Feb. I will never buy another vehicle again from Lander.

Very poor customer service experience this morning from both service advisors. Management needs to address how to approach and speak to customers. Body language and facial expressions are also important communication avenues. I had an appointment but felt I was causing them an imposition by showing up.

I bought my vehicle from here but I will never buy another because of how a was treated to get my 2012 Nissan Maxima a oil change!

Took 2019 Altima in for service call and had list of questions. All questions answered immediately and service was excellent. Will go back, good experience.

My check engine light came on so I took my vehicle to landers Chrysler dodge and Jeep to be see what was wrong with it. They diagnosed it as the coil pack housing bedding replacement. They replaced but my check engine light never went off so after several calls back and talking to Larry the service manager. He was very rude and stated that he didn’t know anything about what I had did to my car and I could drop it back off but he don’t know how long they will need to keep it. He was very rude!

I purchased a 2018 Nissan Armada Platinum edition on Jan. 20, 2020 that was supposedly CPO and went through a thorough inspection. This vehicle broke down on February 22, 2020 and would not operate. The vehicle had to be towed to nearest dealership for diagnosis. I figured that since the vehicle would not drive or "go" or stay running that this would surely be covered under CPO warranty, especially since I had just purchased the vehicle. After 6 days of conversing with the dealership and attempting to have Nissan USA help me with the repair, I was denied any assistance and my family had to pay over $600 for repairs. Apparently, the air flow sensor went bad resulting in the break down and this was not "covered" by warranty. Essentially, I was sold a vehicle whose manufacturer does not care about quality, care, and consumer satisfaction. We debated between Toyota and Nissan and chose Nissan from good faith in the product. We had previously owned a Toyota that had had no problems for 15 years and over 250,000 miles. This WILL NOT happen again! I will never purchase one of your inferior vehicles and I will not recommend anyone else purchase one of your vehicles due to this experience. I will post on every social media outlet possible and spread by word of mouth how poorly my family was treated by Nissan USA. All I asked for was coverage on a repair for a vehicle that was purchased 1 month ago and supposedly certified pre-owned checked out good as new. No help, no assistance, and unsatisfied! Your company should learn from Toyota and build quality vehicles that will not break down. Have a good day.