MemberCar

Great customer service from Paul H. He communicated promptly and with the right amount of detail, and was on-time and ready for my 2 appointments. The facilities are clean and well maintained. I got a very good price on a very low-mileage 2009 PU. Giving it a 4 overall rating because I've only had the truck a few days..

Drove over 225 miles round trip to check out a car here and the trip was 100% worth it. From the first call we made to the dealership and texts with Paul Harrison and Priscila Hernandez Muzon to the last handshake with a new vehicle, we felt respected and satisfied. Never been here before and no one referred us here. Went because of a vehicle and left with a quality car, great price, excellent warranty and fabulous, friendly service. I would highly recommend this dealership and would drive the dreaded route on NOVA highways to work with this staff again. Priscila worked with us on all the paperwork and Rob Moreno was amazing at getting us the financing and numbers we were looking for to purchase the car we came for. We were even personally greeted by the owner, David, and he offered us pizza during the transaction process. Probably one of the best car buying experiences we have ever had. Thanks to all who assisted us in this purchase and love the Camaro upgrade (but will miss the one we gave to you!)

I bought a used car from MemberCar three months ago. I wanted to wait to write a review to ensure I didn't get a lemon. So far, so good. The sales experience was straight forward. I found the car online and it was reasonably priced, a little lower than similar vehicles at other dealers. Justin, who was relatively new at the time, was the salesman. We went for a test drive, then headed into the office to review the car history and sign the paperwork. The atmosphere was casual, no pressure. Justin attempted to answer my questions, what he didn't know, another salesman, Tony, helped with. The manager/owner also came out and discussed how they get and vet cars. Everyone was pleasant to work with and it really was a no-haggle/hassle processes. The paperwork was simple enough and I drove away with the vehicle the same day.

Very considerate and flexible with my circumstance. Respectful, not sleezy. Would buy from here again.

My Car buying experience with member car was by far the most enjoyable one I've had! The process was quick and simple especially because I was pre qualified and already had a long standing relationship with their primary lender: Capital One.

They were very friendly, open, easy to deal with. Car was ready for test drive upon arrival. Purchase transaction easy and transparent. Overall a very pleasant experience and we are happy with our car! Recommend.

Purchased a 2014 Cadillac SRX. When test driving had a rubbing sound in the steering wheel column. Rob, the sales manager said he would schedule a time to bring it back and fix the issue. Brought is back to the shop about 2 weeks later, after also finding a leak to the rear windshield fluid line that was leaking on my feet under the steering wheel. Membercar had my car for 5 days, fixed the leak but broke the line going to the front windshield fluid, still leaking on my feet. Could not be tested for a few days because of the cold, but, when defrosted, the front windshield leaks. Never fixed the steering issue and now no one will return my calls. I call every other day followed by an email. Photo shows all the windshield fluid on my floor. It's been 2month and cannot get anyone to call me back.

We purchased a car for our College aged son back in May 2024. We have purchased several cars in from other dealers but decided to give Member Car a try. We took the car back to member car for A/C service three weeks after we brought it. It appears that the A/C issues that we had with the vehicle (That were not corrected) led to other issues such as coolant leak into the #3 cylinder (head gasket issues) which caused the turbo issue. Our son returned to school Richmond, VA four weeks later and alerted us that the car would not go above 20 miles per hour. We had him take the car to the shop in Richmond, and they alerted us that both the fuel injectors and the turbo have gone bad on the car. We found an outstanding shop in Richmond that diagnosed the issues that the car dealer should have noticed. Cylinder 2 and cylinder 3 misfire codes. The shop performed cylinder air fuel ratio test and vehicle failed due to cylinder 4 running too rich. Based on this the engine is more than likely leaning out the vehicle which is causing cylinders 1,2 and 3 to misfire. Cylinder 4 injector has gone bad. Due to condition of vehicle misfiring they did not test drive vehicle but performed cylinder air fuel test at idle. After replacing injectors and running vehicle we found noise coming from engine area. Narrowed noise down to a bad or failing waste gate on turbo. With waste gate unplugged the noise is not present. The shop took off the inlet pipe going into the turbo to confirm that the turbo compressor wheel does have lots of shaft play and does not spin well at all which confirms the turbo itself is bad causing the lack in power while trying to accelerate The shop looked the vehicle over and only found that the A/C condenser has a spot where it looks like it may be leaking some but the A/C was cold The shop found that find head gasket is blown, by doing a coolant pressure test and pretty quickly the test lost pressure, they found water in cylinder #3. The vehicle needed a head gasket replacement, turbocharger replacement including the fuel injectors. WE HAD TO PAY $5000 AND WE JUST BROUGHT THE CAR FOR $15000. WE TRIED TO CALL THE OWNER AND HE IGNORED OUR CALLS, THEN ALL OF A SUDDENHE GOT COVID. DO NOT BUY A CAR FROM MEMBER CAR.

Terrible dealership sold me a car with issues We purchased a car for our College aged son back in May 2024. We have purchased several cars in from other dealers but decided to give Member Car a try. We took the car back to member car for A/C service three weeks after we brought it. It appears that the A/C issues that we had with the vehicle (That were not corrected) led to other issues such as coolant leak into the #3 cylinder (head gasket issues) which caused the turbo issue. Our son returned to school Richmond, VA four weeks later and alerted us that the car would not go above 20 miles per hour. We had him take the car to the shop in Richmond, and they alerted us that both the fuel injectors and the turbo have gone bad on the car. We found an outstanding shop in Richmond that diagnosed the issues that the car dealer should have noticed. Cylinder 2 and cylinder 3 misfire codes. The shop performed cylinder air fuel ratio test and vehicle failed due to cylinder 4 running too rich. Based on this the engine is more than likely leaning out the vehicle which is causing cylinders 1,2 and 3 to misfire. Cylinder 4 injector has gone bad. Due to condition of vehicle misfiring they did not test drive vehicle but performed cylinder air fuel test at idle. After replacing injectors and running vehicle we found noise coming from engine area. Narrowed noise down to a bad or failing waste gate on turbo. With waste gate unplugged the noise is not present. The shop took off the inlet pipe going into the turbo to confirm that the turbo compressor wheel does have lots of shaft play and does not spin well at all which confirms the turbo itself is bad causing the lack in power while trying to accelerate The shop looked the vehicle over and only found that the A/C condenser has a spot where it looks like it may be leaking some but the A/C was cold The shop found that find head gasket is blown, by doing a coolant pressure test and pretty quickly the test lost pressure, they found water in cylinder #3. The vehicle needed a head gasket replacement, turbocharger replacement including the fuel injectors. WE HAD TO PAY $5000 AND WE JUST BROUGHT THE CAR FOR $15000. WE TRIED TO CALL THE OWNER AND HE IGNORED OUR CALLS, THEN ALL OF A SUDDENHE GOT COVID. DO NOT BUY A CAR FROM MEMBER CAR.

Membercar Dealership gave me STUPENDOUS customer service. Rob Moreno went above and beyond, he was patient in helping me navigate through the processing and understanding of my purchase. The owner came out also to introduce himself and to see was everything satisfactory. I will refer family and friends to this car dealership!