MemberCar

Dear Lee Sackville, We are absolutely delighted to hear about your wonderful experience with Tyler! Thank you for taking the time to share your thoughts and for giving us a 5-star review. It's encouraging to know that Tyler's forthright, upbeat, and genuine demeanor left such a positive impression on you. Your kind words serve as a great source of inspiration for Tyler and the entire MemberCar team. We're committed to offering the highest level of service, and it's rewarding to hear that we're achieving that goal. We're grateful for your business and look forward to serving any future automotive needs you may have. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again, Best regards, David Waghelstein President / CEO MemberCar

Dear Dytra, Thank you so much for your kind words and for taking the time to leave us a 5-star review. We are thrilled to hear that your experiences with Tyler have been so positive. Your compliments about his welcoming nature, knowledge, and transparency mean the world to us. It's incredibly rewarding to hear that this is your second vehicle purchase from MemberCar. Your trust and confidence in our team and services are the best compliments we could hope for. We truly appreciate your 100% recommendation and are grateful for your continued support. Rest assured, your sentiments will be shared with Tyler and the entire team, serving as encouragement to continue offering outstanding service. We look forward to assisting you with any future automotive needs. If there's anything else we can do for you, please don't hesitate to let us know. Thank you once again for your wonderful review. Best regards, David Waghelstein President / CEO MemberCar

Dear investigatorcroberts, We sincerely apologize for the oversight and for not getting back to you regarding your inquiry about the Lincoln Town Car. Thank you for bringing this to our attention; it certainly doesn't reflect the level of service we aim to provide. We take your feedback seriously and will be looking into why your inquiries were not answered in a timely manner. Once again, we apologize for the inconvenience and hope to resolve this matter to your satisfaction. Best regards, Team MemberCar

I'm glad your working on it but you just responded 3 months later and I missed out on buying the Lincoln Town Car due to this issue.

Dear investigatorcroberts, Thank you for your reply and for giving us an opportunity to address the situation further. First and foremost, we want to express our sincere apologies for the delay in responding to your inquiry about the Lincoln Town Car. Your experience was not up to our usual standards and we completely understand the frustration this has caused you, especially since you missed out on a vehicle you were interested in. We wanted to explain a bit about how leads are normally handled at MemberCar. Inquiries like yours are distributed among our management team to ensure quick and appropriate responses. Unfortunately, it appears that your inquiry fell through the cracks due to an oversight. The associate who was initially responsible for handling your inquiry is no longer with the company, in part due to lapses like this. We are actively working to improve our lead distribution and response protocols to prevent such occurrences in the future. While we can't change what happened, we can certainly learn from it and make necessary improvements. Again, we're very sorry for any inconvenience we've caused you and appreciate your feedback as it helps us to improve. We hope you'll consider giving us another chance in the future. Best regards, Team MemberCar

Dear Sonia, We are overjoyed to read your wonderful review and want to extend our heartfelt thanks for taking the time to share your experience with us. It's great to know that Anthony was able to make your long journey worthwhile by helping you find the perfect vehicle at a fantastic price! Your trust and confidence in MemberCar, especially given the distance you traveled, mean the world to us. We're delighted to hear that you're so pleased with your new car and our service that you're considering us for your son's future vehicle needs as well. Your kind words will certainly be shared with Anthony and the rest of our team. It serves as great motivation for us to continue delivering top-notch service to wonderful clients like you. We look forward to assisting you and your family with any future automotive needs. If there's anything more we can do, please don't hesitate to reach out. Thank you again for your glowing review, and congratulations on your new vehicle! Best regards, Team MemberCar

Dear danniboy, We're thrilled to hear about your positive experience with us and appreciate you taking the time to leave a 5-star review. It's great to know that April and our team were able to assist you effectively, even after your purchase was complete. Your satisfaction is our top priority, and we're glad to hear that any issues you encountered were resolved to your satisfaction. Your kind words serve as motivation for us to continue delivering the highest level of service to our valued clients like you. Thank you for entrusting us with your automotive needs, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Best regards, Team MemberCar

Dear Jones, We're delighted to hear about your positive experience with us, and we truly appreciate you taking the time to leave a 5-star review. It's fantastic to know that our team was able to accommodate your needs as an out-of-state buyer by providing detailed photos, videos, and answers to all your questions. We pride ourselves on offering a no-pressure, no-fuss experience, and we're thrilled to know that we hit the mark with you. Your feedback serves as great encouragement for our team to continue delivering top-notch service to all our clients, regardless of their location. Thank you for entrusting us with your automotive needs, and we look forward to the opportunity to serve you again in the future. If there's anything else we can do to assist you, please don't hesitate to reach out. Best regards, Team MemberCar

Dear Catherine Streeter, Thank you so much for your glowing review and for taking the time to share your experience with us. We're thrilled to hear that Aiden was able to assist you in finding the perfect vehicle, and that you found the entire process to be easy and fun! Your kind words serve as great inspiration for Aiden and the entire team at MemberCar Rockville, Md to continue delivering exceptional service to our valued clients. It's especially encouraging to know that the video and detailed answers to your questions helped make your buying experience a positive one. We're committed to providing excellent customer service and are delighted to hear that we succeeded in your case. Thank you for choosing MemberCar, and we look forward to the opportunity to assist you with any future automotive needs. If there's anything more we can do for you, please don't hesitate to reach out. Best regards, Team MemberCar Rockville, Md

Dear Angela, Thank you for the 5-star review! We're thrilled to hear Tyler made your experience stress-free and informative. We're glad you and your son are happy with your purchase. Looking forward to assisting you again in the future! Best, Team MemberCar