Reviews
Write a review2022 Ford F-250
I had the best salesman Cody Kenney. I would highly recommend Gulf Coast and Cody. Great experience.
2022 Ford F-250
I had the best salesman Cody Kenney. I would highly recommend Gulf Coast and Cody. Great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kevin, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Found My Dream Truck!
We continue to be amazed with the professionalism of the Gulf Coast Ford Dealership located in Angleton, TX. We recently bought our second truck from Gulf Coast and boy howdy, did they deliver! The truck we wanted was available at a fair price, just like our first truck. Our expert salesman knew the truck and was honest about what accessories would work or not work. His recommendation of a truck outfitter was spot on. Our truck is a head turner! Signing was quick and efficient. Finance was knowledgeable, allowing us to make an informed decision about what products were right for us. We received our plates in a few days. We highly recommend Gulf Coast Ford.
Found My Dream Truck!
We continue to be amazed with the professionalism of the Gulf Coast Ford Dealership located in Angleton, TX. We recently bought our second truck from Gulf Coast and boy howdy, did they deliver! The truck we wanted was available at a fair price, just like our first truck. Our expert salesman knew the truck and was honest about what accessories would work or not work. His recommendation of a truck outfitter was spot on. Our truck is a head turner! Signing was quick and efficient. Finance was knowledgeable, allowing us to make an informed decision about what products were right for us. We received our plates in a few days. We highly recommend Gulf Coast Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Heth, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!
Truck purchase
Cody Kenny is the bomb. He is a very genuine individual.
Truck purchase
Cody Kenny is the bomb. He is a very genuine individual.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lkuhn
Tillman was awesome! He made the process stress free. He is an honest guy that does what he promises. He does not try to push anything on you. He is knowledgeable about the vehicles at the dealership. He helped me find the car I wanted and then told me that it was damaged on the transport and took pictures for me. He said it was in the process of being repaired but did not know how long it would take. I told him that I wanted the truck and to put my name on it. He went above and beyond to get the truck repaired quickly. It took a week and then he called me and told me that I could now purchase the truck. I had several things added to the vehicle that took an additional week. During the whole process he kept me informed and up to date on what was being done. I highly recommend him if you are interested in purchasing a vehicle. You will not be disappointed. Thank you Tillman!
Lkuhn
Tillman was awesome! He made the process stress free. He is an honest guy that does what he promises. He does not try to push anything on you. He is knowledgeable about the vehicles at the dealership. He helped me find the car I wanted and then told me that it was damaged on the transport and took pictures for me. He said it was in the process of being repaired but did not know how long it would take. I told him that I wanted the truck and to put my name on it. He went above and beyond to get the truck repaired quickly. It took a week and then he called me and told me that I could now purchase the truck. I had several things added to the vehicle that took an additional week. During the whole process he kept me informed and up to date on what was being done. I highly recommend him if you are interested in purchasing a vehicle. You will not be disappointed. Thank you Tillman!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Linda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Gulf Coast Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Gulf coast ford
Experience was great. I would definitely use them again. And recommend them.
Gulf coast ford
Experience was great. I would definitely use them again. And recommend them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New truck
Staff was very friendly and helpful. Ordered a new truck online and the staff kept me updated on my order and it's process. Staff was very helpful in answering questions. When the truck came in received instant alert. Got to dealership and out with my new truck under a hour.
New truck
Staff was very friendly and helpful. Ordered a new truck online and the staff kept me updated on my order and it's process. Staff was very helpful in answering questions. When the truck came in received instant alert. Got to dealership and out with my new truck under a hour.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your kind words and congratulations on your new vehicle! It is great to hear our Staff took such great care of you! We hope to see you here again!
Avoid this place
I was blocked for reporting their horrible service department Manager and the gm failure to follow up and resolve the issues... please go to Google maps and give gulf coast ford a simple 1 star review. Currently have my recently purchased 2019 Ford F250 with only 26,000 miles in for warranty work at gulf coast ford angelton. I was assigned service writer Matt Dobek, I brought truck in for ssues such as u was getting a death wobble shakes at 65mph and vehicle pulled hard to right after 2 alignments and new tires installed and balanced twice also... the seats were unraveling.also right mirror not moving, and the dashboard was buckling from heat in the right side, the window weather striping was lifting from no adhesive at base of Windshield. Vehicle was with techs for over 4 hours on first day. I was advised by my writer Matt that parts had to be ordered and it turned out both mirrors not only one was having issues and they both would be replaced, , Matt also advised that the front seats would be replaced per ford review and approval but not the rear seats. He quoted me an outrageous price to replace rear.. i inquired on windshield he advised me that they never got got to look at it but would on return for part installs., Matt advised parts would take 24 to 48 hours to get in from warehouse. I Followed up 2 days later via phone advised by a different writer since Matt was off that parts are well back ordered and taking weeks to get from Ford. To my surprise Few hours later Matt called me and told me all parts came in and when can I drop truck off but that he didn't have any loaners... this presented an issue as I need a vehicle to move and i was then in plans for the following day to rent vehicle from enterprise. Following day I was enroute to drop off truck at gulf coast ford and Matt called me and advised he had a loaner that became avail. Great. My Truck was dropped off at gulf coast and I tas told it take few days to change out the parts. 4 days passed and I called to check on vehicle ststus and advised Nothing had been to the truck beside what was done on initial visit which was a recall steering dampner add on for the wobble and shakes and pulling to right hard.. which still lis not fixed properly... I was upset that 4 days had passed and nothing had been done... I was provided lame excuse about covid and short staff etc etc.... and how he has over 50 trucks in Service now.....the tech basically told me he would do his best to get it done prior to me leaving out of town as I advised him this was urgent. He then advised me that he would have at the least both mirror fixed by end of day Tuesday and that the seats if they could not be installed in time would have to be set up for return visit. I then advised writer Matt we needed to get it completed and to avoid another visit Ilabd I didn't mind being without truck for another day to get all issues resolved and warranty work complete. Matt agreed and was pushing techs to complete asap to my knowledge. I received a call from Matt letting me know mirrors would would done but the tech ordered the wrong seats and new order would have to be made. I was extremely upset how this error can happen if protocol was followed.. I requested a urgent phone back call from the service manager Brian and Matt advised he would call me by end of day to advise progress or completion. Of truck. I received a call from Brian the service manager for gulf coast Ford few hours later 545pm to be exact. First off what a rude piece of work. He started off very rude and wanting to know why I requested to speak to him... he then proceeded to tell me that his hired trained staff whom he overseas did not get his approvals to order any of the parts I was told was being replaced by ford and that was that... I tried to explain what I had been told and promised already but his service writer Matt and his team... he rudly shut me up and told me they would not be getting done. And that he knows for
Avoid this place
I was blocked for reporting their horrible service department Manager and the gm failure to follow up and resolve the issues... please go to Google maps and give gulf coast ford a simple 1 star review. Currently have my recently purchased 2019 Ford F250 with only 26,000 miles in for warranty work at gulf coast ford angelton. I was assigned service writer Matt Dobek, I brought truck in for ssues such as u was getting a death wobble shakes at 65mph and vehicle pulled hard to right after 2 alignments and new tires installed and balanced twice also... the seats were unraveling.also right mirror not moving, and the dashboard was buckling from heat in the right side, the window weather striping was lifting from no adhesive at base of Windshield. Vehicle was with techs for over 4 hours on first day. I was advised by my writer Matt that parts had to be ordered and it turned out both mirrors not only one was having issues and they both would be replaced, , Matt also advised that the front seats would be replaced per ford review and approval but not the rear seats. He quoted me an outrageous price to replace rear.. i inquired on windshield he advised me that they never got got to look at it but would on return for part installs., Matt advised parts would take 24 to 48 hours to get in from warehouse. I Followed up 2 days later via phone advised by a different writer since Matt was off that parts are well back ordered and taking weeks to get from Ford. To my surprise Few hours later Matt called me and told me all parts came in and when can I drop truck off but that he didn't have any loaners... this presented an issue as I need a vehicle to move and i was then in plans for the following day to rent vehicle from enterprise. Following day I was enroute to drop off truck at gulf coast ford and Matt called me and advised he had a loaner that became avail. Great. My Truck was dropped off at gulf coast and I tas told it take few days to change out the parts. 4 days passed and I called to check on vehicle ststus and advised Nothing had been to the truck beside what was done on initial visit which was a recall steering dampner add on for the wobble and shakes and pulling to right hard.. which still lis not fixed properly... I was upset that 4 days had passed and nothing had been done... I was provided lame excuse about covid and short staff etc etc.... and how he has over 50 trucks in Service now.....the tech basically told me he would do his best to get it done prior to me leaving out of town as I advised him this was urgent. He then advised me that he would have at the least both mirror fixed by end of day Tuesday and that the seats if they could not be installed in time would have to be set up for return visit. I then advised writer Matt we needed to get it completed and to avoid another visit Ilabd I didn't mind being without truck for another day to get all issues resolved and warranty work complete. Matt agreed and was pushing techs to complete asap to my knowledge. I received a call from Matt letting me know mirrors would would done but the tech ordered the wrong seats and new order would have to be made. I was extremely upset how this error can happen if protocol was followed.. I requested a urgent phone back call from the service manager Brian and Matt advised he would call me by end of day to advise progress or completion. Of truck. I received a call from Brian the service manager for gulf coast Ford few hours later 545pm to be exact. First off what a rude piece of work. He started off very rude and wanting to know why I requested to speak to him... he then proceeded to tell me that his hired trained staff whom he overseas did not get his approvals to order any of the parts I was told was being replaced by ford and that was that... I tried to explain what I had been told and promised already but his service writer Matt and his team... he rudly shut me up and told me they would not be getting done. And that he knows for
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gulf Coast Ford
Great place to buy a vehicle. Low pressure and very professional. The best finance experience I've ever had.
Gulf Coast Ford
Great place to buy a vehicle. Low pressure and very professional. The best finance experience I've ever had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
New vehicle
Best and easiest vehicle buying experience I have ever had
New vehicle
Best and easiest vehicle buying experience I have ever had
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Christopher, we are very happy to have provided you with such a positive experience! Thank you again for choosing Gulf Coast Ford, and we hope to see you again soon!
Javier Salazar
Was very disappointed with after purchase service. I expected to get two key fobs with a purchase of a $30k F150 and got the run around from sales. I was told I had to buy the spare key fob myself for $167 and then have to pay $150 to get it programmed. I asked if Gulf coast ford would meet me half way by waiving the programming fee and got no help. I advise everyone that does business with Gulf Coast Ford to have everything put in writing before you drive off the lot. Fill out the "we owe you" form and make them do what they promise. That was my mistake.
Javier Salazar
Was very disappointed with after purchase service. I expected to get two key fobs with a purchase of a $30k F150 and got the run around from sales. I was told I had to buy the spare key fob myself for $167 and then have to pay $150 to get it programmed. I asked if Gulf coast ford would meet me half way by waiving the programming fee and got no help. I advise everyone that does business with Gulf Coast Ford to have everything put in writing before you drive off the lot. Fill out the "we owe you" form and make them do what they promise. That was my mistake.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase