Viva Nissan

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
127 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 27, 2019

    Very good customer service, Best of all I liked that my car was wash after the service

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Senaida, thank you for your kind review; we are happy to pass along your comments to the team here at Viva Nissan!

  • 3.0 out of 5
    September 7, 2019

    People here are great..! Their service is beyond limit... They are always very attentive and always seeking to provide nothing but the best...the only... thing that Im really upset would be that I've needed repair on my vehicle and it seems like they always give it the turn around... It's a new vehicle and guarantees but it never covers anything.....

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Viridiana, we regret to hear that your experience at Viva Nissan has fallen short of your expectations. We'd like to discuss your concerns in fu...rther detail; please contact us at (915) 629-5500 so we can assist you. We hope to hear from you soon.

  • 5.0 out of 5
    September 4, 2019

    Service was good, very helpful and reliable. I usually take my car to Nissan. I know they would know best.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Jeannette, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Take care!

  • 1.0 out of 5
    August 21, 2019

    Would you send me the cntact person name or extension Kindly do not go to this dealership eventhough if you have warranty cover work. They will come up... with stories that does not make sense. I took my 2017 Maxima for front sensor replacement due to malfunction and recevie message on my dash board. Service Manager Mark and Advisor Jessie told me that if warranty does cover than I have to pay $125 for diagnostic, plus part and labor if decide to that route. I did not leave my car and went to different nissan dealership in town very next day. Gues what they replaced the sensor wiht in 2 hours without hassling me about warranty. My car was under warranty for 36k and 3 yrs and had only 26000 miles when I took it. I will not recommend this dealship for anything

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are disappointed to hear that you did not have a more positive experience with us at Viva Nissan. We would like the opportunity to address your con...cerns. Please reach out to us directly at (915) 629-5500 when you have a chance. Thank you, and we look forward to hearing from you.

  • 5.0 out of 5
    July 29, 2019

    No issues at all, good service and personnel have excellent customer service, thank you!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Jose, thank you so much for the positive review! We hope to be of service to you again in the future. Take care!

  • 5.0 out of 5
    July 25, 2019

    Abrian is very professional, very honest and very very kind. He gave me an excellent service. One hundred percent recommended. Good and Fast service.... Good communication.

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    Came in for service or repair
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    Dealer Response

    Thank you, Janette! We are happy to hear that our team provided excellent service to you during your visit! Please don't hesitate to reach out if ther...e's anything additional we can do for you.

  • 5.0 out of 5
    July 17, 2019

    Good customer service. Sales consultant was very helpful and friendly.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Berenice, thank you so much for your positive comments about Viva Nissan! We look forward to your next visit! Take care!

  • 5.0 out of 5
    July 17, 2019

    Great experience! Everyone was extremely nice and helpful. Had my vehicle repaired in a reasonable amount of time. The complimentary car wash was great!

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy ...to help!

  • 5.0 out of 5
    July 8, 2019

    Overall was good service Great attention and the guy know his work

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    Dealer Response

    Angel, thank you for your kind review; we are happy to pass along your comments to the team here at Viva Nissan! We hope to see you soon!

  • 5.0 out of 5
    July 5, 2019

    Very kind people,Luis ,thanks for the excellent work in Nissan at Zaragoza road in el paso tx.

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    Dealer Response

    Thank you for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help!

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